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Soft Services Jobs (NOW HIRING)

ASML

Manager Soft Services

San Diego, CA · On-site

Introduction to the job The Soft Services Manager leads all Soft Services, Officing, and Activity-Based Working (ABW) operations for the ASML San Diego campus . The role ensures a high-quality, safe ...

Compass Group

SOFT SERVICES MANAGER

Houston, TX · On-site

SOFT SERVICES MANAGER ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association ...

Compass Group

SOFT SERVICES MANAGER

Houston, TX · On-site

SOFT SERVICES MANAGER ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association ...

Compass Group

SOFT SERVICES MANAGER

Houston, TX

SOFT SERVICES MANAGER ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association ...

Amentum

Soft Service Coordinator

Chandler, AZ · On-site

$19.50 - $24.50/hr

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial ...

Pae

Soft Service Coordinator

Chandler, AZ

$19.50 - $24.50/hr

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial ...

CBRE

Soft Services Manager onsite in Elkton, VA

Elkton, VA · On-site

$100K - $105K/yr

Will coordinate Soft Services Facilities work at this site including garments, janitorial, pest control, waste management, etc. * Align with all applicable codes, regulations, governmental agency ...

Compass Group

RESIDENT DISTRICT MANAGER

Gaithersburg, MD · On-site

$140K - $150K/yr

Job Summary Resident District Manager Workplace Experience & Soft Services - Single Point of Contact (SPOC) The Resident District Manager (RDM) serves as the senior on-site leader responsible for the ...

Compass Group

RESIDENT DISTRICT MANAGER

Gaithersburg, MD

$140K - $150K/yr

Job Summary Resident District Manager Workplace Experience & Soft Services - Single Point of Contact (SPOC) The Resident District Manager (RDM) serves as the senior onsite leader responsible for the ...

Compass Group

RESIDENT DISTRICT MANAGER

Gaithersburg, MD · On-site

$140K - $150K/yr

Job Summary Resident District Manager Workplace Experience & Soft Services - Single Point of Contact (SPOC) The Resident District Manager (RDM) serves as the senior on‑site leader responsible for ...

C&W Services

Director of Client Services

Atlanta, GA · On-site

This role directs Operations and Facility Managers across multiple campuses to deliver integrated hard services (MEP/building maintenance, HVAC/electrical/plumbing, energy/asset management) and soft ...

Compass Group

JANITORIAL MANAGER

Groton, CT · On-site

$80K - $87K/yr

Key Responsibilities • Manage day-to-day soft services operations to meet service levels, stakeholder expectations, and budget requirements. • Oversee contracted service providers (e.g., cleaning ...

Compass Group

JANITORIAL MANAGER

Stamford, CT · On-site

$80K - $87K/yr

Key Responsibilities • Manage day-to-day soft services operations to meet service levels, stakeholder expectations, and budget requirements. • Oversee contracted service providers (e.g., cleaning ...

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Soft Services information

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$11

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$43

How much do soft services jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for soft services in the United States is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.24 per hour, depending on experience, location, and employer.

What are soft services in facilities management?

Soft services refer to non-technical services that enhance the comfort, safety, and productivity of a building’s occupants. These typically include cleaning, security, pest control, landscaping, waste management, and reception services. Unlike hard services, which are related to the physical structure or systems of a building, soft services focus on maintaining a pleasant and functional environment for people using the facility.

What are some common challenges faced by professionals working in Soft Services, and how can they be addressed?

Professionals in Soft Services often encounter challenges such as coordinating diverse teams, managing shifting client expectations, and ensuring high standards across cleaning, catering, and reception services. Effective communication and strong organizational skills are key to overcoming these hurdles. Regular training, clear service level agreements, and fostering a collaborative environment among staff can help maintain consistency and improve client satisfaction.

What is the difference between Soft Services vs Cleaning Services?

AspectSoft ServicesCleaning Services
CredentialsVaries; may include certifications in facilities management or hospitalityTypically requires cleaning certifications or training
Work EnvironmentOffice buildings, commercial spaces, hospitality venuesResidential, commercial, industrial spaces
Employer & Industry UsageFacilities management companies, hospitality, corporate officesCleaning companies, janitorial services
Common Search & ComparisonYesYes

Soft Services encompass a broad range of support functions like security, landscaping, and pest control, often involving multiple disciplines. Cleaning Services focus specifically on maintaining cleanliness and hygiene. While both are essential for facility management, Soft Services cover a wider scope of non-core operational tasks compared to specialized cleaning services.

What are the key skills and qualifications needed to thrive in Soft Services, and why are they important?

To thrive in Soft Services, you need a solid understanding of facility management, customer service, and basic health and safety standards, often supported by relevant training or certifications. Familiarity with computer-aided facilities management (CAFM) systems, cleaning and maintenance equipment, and industry-standard protocols is typically required. Strong communication, attention to detail, and problem-solving abilities help professionals excel in client-facing and team environments. These skills ensure high-quality service delivery, customer satisfaction, and the smooth, safe operation of facilities.
What cities are hiring for Soft Services jobs? Cities with the most Soft Services job openings:
What are the most commonly searched types of Soft Services jobs? The most popular types of Soft Services jobs are:
What states have the most Soft Services jobs? States with the most job openings for Soft Services jobs include:
What job categories do people searching Soft Services jobs look for? The top searched job categories for Soft Services jobs are:
Soft Services jobs near you
Infographic showing various Soft Services job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,070 per year, or $22.6 per hour.
Manager Soft Services

Manager Soft Services

ASML

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

ASML rating

9.3

Company rating: 9.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

9th of 418 rated machine equipment manufacturers

Job description

Introduction to the job
The Soft Services Manager leads all Soft Services, Officing, and Activity-Based Working (ABW) operations for the ASML San Diego campus. The role ensures a high-quality, safe, sustainable, and user-centric workplace experience across four buildings (SD4, SD6, SD9), supporting productivity, business continuity, and employee well-being.
Role and responsibilities
Management of Café/food services, break rooms, convenience centers, office supplies, mother's & recharge rooms, gym/fitness services, meeting & event support, workplace support, cleaning programs, IFM soft services contract, ABW, officing operations, logistics, and campus clean-up programs
KEY ACCOUNTABILITIES & RESPONSIBILITIES
1. Soft Services Strategy & Daily Operations
  • Lead all soft service operations across San Diego, including, but not limited to:
    cleanroom, industrial, and office cleaning, café/food programs, pantries & break rooms, convenience centers, micro-kitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms.
  • Maintain availability, cleanliness, equipment uptime, replenishment processes, and consistent service standards across all employee-facing amenities.
  • Integrate well-being, user experience, sustainability, safety, and accessibility into service design and delivery.

2. IFM Soft Services Contract Ownership
  • Serve as the Contract Owner for the Integrated Facilities Management (IFM) Soft Services scope.
  • Oversee service delivery, performance management, compliance, KPIs, and monthly/quarterly business reviews.
  • Lead contract changes, service adjustments, scope expansions, and financial governance.
  • Ensure the IFM partner delivers consistent staffing levels, training, performance management, and customer satisfaction standards.

3. Budget & Financial Management
  • Own and manage the IFM soft services OPEX budget, including forecasting, cost allocation, and consumption analysis.
  • Review vendor financial proposals, contract renewals, pricing updates, and cost-saving opportunities.
  • Ensure cost transparency and alignment with CRE financial governance.

4. Officing & Activity-Based Working (ABW) Leadership
  • Serve as the business owner for officing and Activity-Based Working (ABW) operations for the San Diego campus.
  • Define, maintain, and govern ABW standards, policies, and ways of working, ensuring consistency and alignment with ASML workplace principles.
  • Lead seat allocation models, occupancy analytics, and utilization insights to support effective space use and informed decision-making.
  • Provide guidance and enablement to teams on ABW expectations, including onboarding, communications, training, and change management.
  • Partner closely with Space Planning to maintain seating strategies, adjacency planning, and alignment with evolving business needs.

5. Food Program & Café Performance
  • Oversee café operations, including menu development, pricing, hygiene, HACCP compliance, hours of operation, and quality.
  • Manage daily café service performance, customer experience, safety, and partnership with the food vendor.
  • Support catering for meetings, leadership visits, events, and large onsite gatherings.

6. Cleanliness, Events, Meetings & Campus Experience
  • Lead daily cleaning programs, specialty cleaning, and campus-wide deep cleans / clean-up drives.
  • Govern cleaning standards in labs, offices, break rooms, amenities, and high-traffic areas.
  • Manage meeting & event support:
    • room set-ups
    • furniture configuration
    • hospitality coordination
    • AV/IT coordination (with IT)
    • breakdown/reset
  • Support internal events such as all-hands, team meetings, visitor delegations, customer demos, and training sessions.

7. Convenience Center, Supplies & Consumables Management
  • Own operations of all convenience centers (e.g., supply stations, office consumables, pantry supplies).
  • Ensure uninterrupted availability of:
    • office supplies
    • break room consumables
    • cleaning consumables
    • printing supplies
    • coffee/water/sanitation items
  • Manage consumption analytics and vendor delivery cycles.

8. Workplace Experience & Stakeholder Management
  • Serve as the primary point of contact for all workplace experience matters.
  • Resolve escalations promptly and maintain business continuity.
  • Partner with HR, IT, Security, QEHS, Manufacturing, and Business Partners to provide seamless cross-functional service.
  • Monitor employee feedback (NPS/VoC) and implement improvements.

9. Compliance, Risk & Business Continuity
  • Ensure compliance with:
    • food safety regulations
    • sanitation standards
    • gym safety requirements
    • ABW and occupancy safety requirements
    • soft services regulatory requirements
  • Maintain recovery plans for soft services disruptions.
  • Own escalation procedures and emergency response for amenities.

10. Continuous Improvement & Innovation
  • Identify and implement service improvements, new technologies, automation, and digital tools to optimize operations.
  • Benchmark services against global CRE performance and best-in-class corporate campuses.
  • Lead soft-services contributions to building renovations and the Building Generation Process (BGP).

KEY PERFORMANCE INDICATORS (KPIs)
  • IFM soft services performance (SLA, KPI, audit outcomes)
  • Food program quality, pricing compliance, and customer satisfaction
  • ABW adoption, seat utilization, etiquette adherence
  • Break room, convenience center, and supply availability uptime
  • Cleaning performance scores & campus cleanliness metrics
  • Event and meeting support satisfaction
  • Budget accuracy, cost control, and savings achieved
  • Workplace experience NPS / tenant satisfaction

Education and experience
  • Bachelor's or Master's in Facility Management, Hospitality, Business Administration, or a related field
  • 5-10+ years experience in soft services, workplace operations, hospitality, or IFM operations
  • Experience managing large outsourced FM contracts, food programs, or workplace amenities
  • Experience with ABW, officing, or workplace change is preferred
  • Experience supporting a multi-building corporate or high-tech campus strongly preferred

Skills
Core Competencies
  • Communicates effectively
  • Drives results
  • Ensures accountability
  • Balances stakeholders
  • Strategic mindset
  • Cultivates innovation

Functional Competencies
  • Strong vendor and contract management
  • Knowledge of café/food service compliance (HACCP)
  • Experience managing convenience centers & consumables
  • Event support operations
  • Space & occupancy operations (ABW)
  • Cleaning service governance & quality control
  • Data-driven service improvements

The current base annual salary range for this role is currently:
$110,250-165,375
Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.
All new ASML jobs have a minimum application deadline of 10 days.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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