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Soft Services Jobs (NOW HIRING)

JLL

Soft Services Manager

Wilmington, NC · On-site

The Soft Services Manager is responsible for the strategic oversight, management, and optimization of our non-engineering services within the Soft Services scope of the facilities portfolio. This ...

SpaceX

Manager, Soft Services (Starlink)

Bastrop, TX · On-site

MANAGER, SOFT SERVICES (STARLINK) SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented ...

CBRE

Facilities Manager (Soft Services)

Chester, VA · On-site

$125K/yr

As a CBRE Facilities Soft Services Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge ...

SpaceX

Manager, Soft Services (Starlink)

Bastrop, TX

MANAGER, SOFT SERVICES (STARLINK) SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented ...

EMCOR Group Inc

EMCOR Facilities Services, Inc.

Waltham, MA · On-site

$30 - $31.25/hr

Workplace Operations & Service Delivery - Serve as the primary on-site point of contact for workplace and soft services operations, including janitorial services, mail and courier services, waste and ...

JLL

Assistant Facilities Manager

Palo Alto, CA · On-site

Lead soft services team operations by directly managing workplace support, conference services, mail coordination, and employee support staff with daily direction, coaching, and performance feedback ...

USWM, LLC

Associate Director, Facilites

Philadelphia, PA · On-site

$150K - $175K/yr

Takes a hands-on leadership role in soft services execution while maintaining strategic ownership and accountability. * Owns and leads the integrated enterprise business continuity and disaster ...

JLL

Workplace Services Coordinator

Sunnyvale, CA · Hybrid

$23.25 - $29.25/hr

Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.) * Assistance and ...

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Soft Services information

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$11

$22

$43

How much do soft services jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for soft services in the United States is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.24 per hour, depending on experience, location, and employer.

What are soft services?

Soft services refer to non-technical services that enhance the comfort, safety, and productivity of a building’s occupants. These typically include cleaning, security, pest control, landscaping, waste management, and reception services. Unlike hard services, which are related to the physical structure or systems of a building, soft services focus on maintaining a pleasant and functional environment for people using the facility.

What are some common challenges faced by professionals working in soft services, and how can they be addressed?

Professionals in Soft Services often encounter challenges such as coordinating diverse teams, managing shifting client expectations, and ensuring high standards across cleaning, catering, and reception services. Effective communication and strong organizational skills are key to overcoming these hurdles. Regular training, clear service level agreements, and fostering a collaborative environment among staff can help maintain consistency and improve client satisfaction.

What is the difference between Soft Services vs Cleaning Services?

AspectSoft ServicesCleaning Services
CredentialsVaries; may include certifications in facilities management or hospitalityTypically requires cleaning certifications or training
Work EnvironmentOffice buildings, commercial spaces, hospitality venuesResidential, commercial, industrial spaces
Employer & Industry UsageFacilities management companies, hospitality, corporate officesCleaning companies, janitorial services
Common Search & ComparisonYesYes

Soft Services encompass a broad range of support functions like security, landscaping, and pest control, often involving multiple disciplines. Cleaning Services focus specifically on maintaining cleanliness and hygiene. While both are essential for facility management, Soft Services cover a wider scope of non-core operational tasks compared to specialized cleaning services.

What are the key skills and qualifications needed to thrive in soft services?

To thrive in Soft Services, you need a solid understanding of facility management, customer service, and basic health and safety standards, often supported by relevant training or certifications. Familiarity with computer-aided facilities management (CAFM) systems, cleaning and maintenance equipment, and industry-standard protocols is typically required. Strong communication, attention to detail, and problem-solving abilities help professionals excel in client-facing and team environments. These skills ensure high-quality service delivery, customer satisfaction, and the smooth, safe operation of facilities.
What cities are hiring for Soft Services jobs? Cities with the most Soft Services job openings:
What are the most commonly searched types of Soft Services jobs? The most popular types of Soft Services jobs are:
What states have the most Soft Services jobs? States with the most job openings for Soft Services jobs include:
What job categories do people searching Soft Services jobs look for? The top searched job categories for Soft Services jobs are:
Soft Services jobs near you
Infographic showing various Soft Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,070 per year, or $22.6 per hour.

Soft Services Manager

EMCOR Facilities Services, Inc.

Sacramento, CA • On-site

$83K - $93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

EMCOR Facilities Services rating

7.9

Company rating: 7.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

60th of 251 rated facilities management

Job description

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

EMCOR Facilities Services has an immediate opening for a Soft Services Manager at our client site in Lexington, North Carolina.  The Soft Services Manager will be responsible for soft service delivery and relationships at the location as well as supporting projects and the facilities team.  In addition to managing the Soft Services this position supervises and coordinates activities of workers engaged in maintenance and for projects.

Essential Duties & Responsibilities
  • The Soft Services Manager administers the CMMS system, including work orders, time cards and KPI's.
  • Reviews employee time sheets for accuracy and enters into EFS/Viox system.
  • Schedules and directs Central Services Team, maintenance technicians/contractors in day to day assignments through both daily interaction and meetings.
  • Interprets company & client policies and procedures to workers and enforces.
  • The Soft Services Manager recommends measures to improve productivity, and quality of service.
  • Analyzes and resolves work problems, or assists workers in solving work problem.
  • Coaches and develops associates, documenting when necessary. Conducts annual performance reviews with the maintenance technicians.
  • Generates and closes site work orders insuring all data is correct and meets account standards.
  • Communicates with client in person and through correspondence to determine needs, handle issues and suggest improvements.
  • Interfaces with Vendors to insure protocol is followed.
  • Assist Property Managers in project coordination.
  • Manage PM and inspection work orders.
  • Conduct building inspections and recommend improvements and identify safety concerns.
  • Is on call and available for emergencies.
  • Follows EMCOR Culture Statement and drives the culture to entire organization.
Qualifications
  • College degree preferred or equivalent
  • Minimum of 3 years of general maintenance experience in a commercial maintenance environment.
  • Minimum of 1 year of experience as a maintenance lead or supervisor.
  • Proficient with Microsoft Word, Excel, E-mail and other software required.
  • Experience working with CMMS systems highly preferred.
  • A valid state driver's license in good standing is preferred.
Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Geographic Disclosure

Compensation Range:   $83K - 93,600

Other Compensation:  N/A

#EFS

Employment Type: FULL_TIME

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