Supervisor
LPHI | K9 Resorts
FLSA: Full-Time Hourly Non-Exempt
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and groomingโand weโre looking for a strong Supervisor to help lead our team and operations to the next level.
What Youโll Do
As a Supervisor, youโll be a key leader in the resortโsupporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.
Leadership amp; Operations:
Serve as a key holder and Manager on Duty (MOD) when needed
Lead, coach, and support front-of-house and back-of-house teams
Ensure team accountability, performance, and adherence to company standards
Assist with scheduling, staffing, and daily operational execution
Maintain a clean, safe, and organized facility aligned with brand standards
Customer Experience amp; Sales:
Deliver and model 5-Star customer service at every interaction
Drive sales by converting inquiries, tours, and walk-ins into enrollments
Promote services and packages tailored to each pet parentโs needs
Lead by example in communication, hospitality, and professionalism
Represent the brand at community and marketing events
Pet Care amp; Team Support:
Oversee feeding, medication, and daycare operations
Monitor pet health, safety, and behavior, escalating concerns as needed
Support team members in all areas of the resortโjumping in wherever needed
Ensure proper execution of daily checklists and operational procedures
What Weโre Looking For
Prior supervisory or management experience required
Background in pet care, daycare, boarding, or similar environment preferred
Strong leadership, coaching, and communication skills
Sales-oriented mindset with a proactive, โlead from the frontโ approach
Ability to multitask and thrive in a fast-paced environment
High emotional intelligence and professionalism
Valid driverโs license
Weekend, holiday, and flexible availability required
What Youโll Get
We invest in our leaders so they can invest in their teams:
401(k) with company participation
Health, dental, and vision benefits
Flexible scheduling
Training amp; leadership development programs
Employee discounts and perks
Why K9 Resorts?
This is more than a jobโitโs a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If youโre ready to lead a team, drive results, and create exceptional experiences, this is your role.
Apply today and step into leadership in luxury pet care!