Manager Salesforce Support Engineer Jobs in Raleigh, NC

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a hybrid Senior Salesforce Administrator to join our team in Durham.

Work Address: 10 Moore Drive, Durham, NC. This is an onsite Hybrid position.

Schedule: Monday - Friday, 8am-5pm Eastern Time Zone

Responsibilities:

• Serve as the primary administrator for Salesforce Sales Cloud and related applications.

• Configure and maintain custom objects, fields, page layouts, record types, validation rules, reports, dashboards, security settings, and Salesforce Flows.

• Manage user provisioning, profiles, permission sets, roles, and sharing models.

• Monitor platform performance, system health, platform utilization, licensing, and data quality.

• Support Salesforce release management, testing, deployment, and production readiness activities.

• Configure and promote changes utilizing Copado and established DevOps procedures.

• Partner with Commercial Operations, Sales, Marketing, Customer Service, and IT teams to identify and implement Salesforce solutions.

• Support sales process improvements including territory management, lead management, opportunity management, forecasting, and reporting.

• Design and implement workflow automation utilizing Salesforce Flow and other declarative tools.

• Evaluate, recommend, and implement platform enhancements and third-party applications.

• Identify opportunities to improve operational efficiency, automate manual processes, and improve data accuracy.

• Maintain data governance standards and platform administration best practices.

• Monitor and improve data integrity, data quality, and system utilization.

• Develop and maintain executive dashboards, operational reporting, and KPI measurement tools.

• Support data migration, cleansing, deduplication, import, export, and integration activities.

• Maintain and communicate system metrics that measure adoption, usage trends, and data quality.

• Provide Tier 2 and Tier 3 Salesforce support for business users.

• Develop and maintain training materials, user documentation, and support resources.

• Lead Salesforce training sessions and end-user adoption initiatives.

• Serve as Salesforce subject matter expert for platform capabilities and best practices.

• Monitor user feedback and respond to end-user inquiries.

• Lead small-to-medium Salesforce projects from requirements gathering through implementation and deployment.

• Coordinate user acceptance testing (UAT), release communications, and change management activities.

• Participate in Agile development processes, sprint planning, and scrum ceremonies.

• Support Salesforce development, implementation, enhancement, and integration projects.

• Collaborate with IT teams, vendors, technical resources, and business stakeholders to deliver Salesforce solutions.

• Assist with documentation and testing of business requirements, functional requirements, integrations, and system enhancements.

• Support Salesforce-related initiatives including Single Sign-On (SSO), mobile solutions, legacy system integrations, and platform expansion activities.

• Serve as a super user for the Labcorp Dx CRM platform and associated tools.

Minimum Qualifications

• High school diploma with 11 years or more of Salesforce platform administration experience; or Associate degree with 9 years or more of Salesforce platform administration experience; or Bachelor's degree with 7 years or more of Salesforce platform administration experience; or Master's degree with 5 years or more of Salesforce platform administration experience.

• 5 years or more of Salesforce platform administration experience supporting Sales Cloud and Service Cloud environments.

• Active Salesforce Administrator certification

Preferred Qualifications

• Multiple active Salesforce certifications.

• Experience administering Salesforce Sales Cloud, Service Cloud, Einstein Analytics/Tableau CRM, and Salesforce Mobile.

• Experience utilizing Jira, Confluence, Copado, and DevOps methodologies.

• Experience with Salesforce Data Loader, Data Import Wizard, data migration, and data management activities.

• Experience creating and maintaining Salesforce reports, dashboards, and analytics.

• Experience utilizing SOQL, Salesforce Workbench, and Microsoft Excel for data analysis.

• Experience gathering business requirements, supporting testing activities, and implementing Salesforce enhancements.

• Experience supporting Salesforce implementations with 2,000 or more users in Single Sign-On (SSO) environments.

• 3 or more years of experience supporting Sales Operations, Sales Enablement, CRM administration, or commercial operations environments.

• Experience with Agentforce or AI-powered workflow automation platforms.

• Experience administering Enterprise Territory Management or Sales Performance Management solutions.

• Experience supporting Seismic, Gong, BigTinCan, Outreach, Microsoft Dynamics, or similar commercial technology platforms.

• Experience configuring Salesforce Flows, security models, and data governance frameworks.

• Experience working with Apex, SOQL, APIs, or Salesforce integrations.

• 3 or more years of experience as a Business Analyst or Systems Analyst supporting enterprise technology platforms.

Additional Job Standards

• Demonstrates effective written, verbal, and presentation communication skills.

• Builds productive relationships with business stakeholders, technology teams, and leadership partners.

• Demonstrates strong organizational and project management skills.

• Applies sound business judgment and problem-solving skills in a complex enterprise environment.

• Promotes Salesforce best practices and user adoption.

• Demonstrates accountability, collaboration, continuous improvement, and customer-focused decision making.

• Provides mentorship and guidance to junior administrators and support team members.

Labcorp is seeking a highly skilled and strategic Senior Salesforce Administrator to lead the administration, optimization, and continuous improvement of our Salesforce platform. This role partners closely with Commercial Operations, Sales, Marketing, Customer Service, and IT teams to ensure Salesforce supports business objectives, drives operational efficiency, and delivers exceptional user experiences.

The ideal candidate brings deep Salesforce platform expertise, strong business acumen, and experience supporting complex enterprise environments. This role is responsible for driving platform adoption, improving business processes, strengthening data governance, and delivering scalable Salesforce solutions that help support Labcorp's commercial strategy.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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