Manager Salesforce Support Engineer Jobs in Raleigh, NC

Labcorp is seeking a Salesforce IT Manager / Architect to join our team in Durham, NC.

Location: Durham, NC

Applicants who live within 35 miles of Durham, NC will follow a hybrid schedule. This schedule includes a minimum of three in office days per week in Durham, supporting both collaboration and flexibility.

Work Schedule:

Job Responsibilities

Architecture and Strategy

• Define and lead the Salesforce enterprise architecture roadmap aligned to business objectives.
• Design scalable, secure, and highperformance solutions across Salesforce platforms including Sales Cloud, Service Cloud, Life Sciences Cloud, and Health Cloud.
• Develop integration architectures using APIs, middleware, and eventdriven patterns.
• Ensure adherence to platform best practices, governance frameworks, and system limitations.

Leadership and Delivery

• Lead and manage Salesforce engineering teams, including developers and technical contributors.
• Oversee endtoend solution delivery, including design, development, testing, and deployment.
• Drive Agile and Scrum practices to ensure timely, highquality delivery.
• Partner with business stakeholders to translate requirements into scalable technical solutions.

Platform Governance and Optimization

• Establish DevOps processes, CI/CD pipelines, and release management standards.
• Define and enforce data governance, security models, and compliance requirements.
• Conduct architecture reviews, code reviews, and performance optimization assessments.
• Monitor and optimize platform usage, licensing, and cost efficiency.

Stakeholder Management

• Serve as a trusted advisor to senior leadership and business stakeholders.
• Collaborate with enterprise architecture, data, integration, and security teams.
• Communicate technical concepts and solutions effectively to nontechnical audiences.

Innovation and Transformation

• Drive adoption of Salesforce capabilities including automation, AI, and platform enhancements.
• Evaluate emerging technologies and recommend improvements to existing systems.
• Lead largescale digital transformation and platform modernization initiatives.

Minimum Qualifications

• High school diploma with 17 or more years of information technology experience; or Bachelor's degree in Computer Science or Engineering with 15 or more years of information technology experience; or Master's degree in Computer Science or Engineering with 13 or more years of information technology experience.
• 8 or more years of experience designing and implementing Salesforce platform architectures.
• 8 or more years of experience using Salesforce technologies including Apex, Lightning Web Components (LWC), and declarative development tools.
• 8 or more years of experience implementing integration patterns using REST APIs, SOAP APIs, or middleware platforms.
• 5 or more years of experience leading software development teams or managing technical delivery.
• 3 or more years of experience delivering enterprisescale Salesforce implementations across multiple business functions.
• 3 or more years of experience implementing data models, security frameworks, and sharing models within Salesforce.
• 3 or more years of experience working with CI/CD tools, DevOps practices, and version control systems.
• 3 or more years of experience working with Agile methodologies and software development lifecycle processes.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) certification.
• Salesforce Application Architect or System Architect certification.
• Salesforce Platform Developer II certification.
• 3 or more years of experience working with integration platforms such as Amazon API Gateway or Apigee.
• 3 or more years of experience working with Salesforce Industries (Vlocity), Marketing Cloud, or Data Cloud.
• 3 or more years of experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• 3 or more years of experience integrating data platforms, analytics systems, or machine learning solutions with enterprise applications.
• 3 or more years of experience working in regulated industries such as healthcare, financial services, or pharmaceuticals.

Additional Job Standards

• Strong strategic thinking and decisionmaking capabilities.
• Strong written and verbal communication skills, including executivelevel presentations.
• Ability to influence stakeholders and drive organizational alignment.
• Experience mentoring and developing technical teams.
• Ability to balance technical depth with business priorities.
• Experience supporting enterprise transformation initiatives.
• Experience working with external vendors or partner ecosystems.

About the Role

The Salesforce IT Manager / Architect is responsible for leading the design, development, and governance of enterprisescale Salesforce solutions at Labcorp. This role combines technical architecture expertise with delivery leadership and strategic alignment to drive digital transformation and maximize the value of Salesforce platforms across the organization. The position partners closely with business and technology stakeholders to ensure scalable, secure, and highperforming solutions that support longterm growth objectives.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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