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Manager Salesforce Support Engineer Jobs in Durham, NC

English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Fluent in both ...

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Development Tools (Salesforce, JIRA, etc.) Have you notified your current manager of your ...

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Development Tools (Salesforce, JIRA, etc.) Have you notified your current manager of your ...

Salesforce Engineer

Raleigh, NC · On-site

$49 - $65/hr

This role supports mission-critical public-sector programs across case management, licensing ... engineering practices and platform governance. Release management readiness: Review Salesforce ...

Salesforce Engineer

Raleigh, NC · On-site

$49 - $65/hr

This role supports mission-critical public-sector programs across case management, licensing ... engineering practices and platform governance. Release management readiness: Review Salesforce ...

Salesforce IT Manager / Architect

Durham, NC · Hybrid

$66.75 - $82.50/hr

Lead and manage Salesforce engineering teams, including developers and technical contributors ... Experience supporting enterprise transformation initiatives. * Experience working with external ...

MO810-Salesforce Architect (808959)

Raleigh, NC · On-site

$67 - $83/hr

Proficiency with DevOps tools, CI/CD, version control, and release management. Required ... Support deployment strategies, CI/CD processes, and environment management. Serve as a subject ...

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).Qualys is an Equal ...

Salesforce IT Manager / Architect

Durham, NC · On-site

$66.75 - $82.50/hr

Lead and manage Salesforce engineering teams, including developers and technical contributors ... Experience supporting enterprise transformation initiatives. * Experience working with external ...

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Qualys is an Equal ...

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Qualys is an Equal ...

Experience in Vulnerability Management and Web Application Security/Firewall application support ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Qualys is an Equal ...

Senior Salesforce Engineer

Raleigh, NC · On-site

$122K - $149K/yr

Job Title: Salesforce Solution Engineer - Government Cloud Req. Class: SFORDEVV2 : SFORDEVSR ... The role will support mission-critical public-sector programs involving case management, licensing ...

Senior Salesforce Engineer

Raleigh, NC · On-site

$122K - $149K/yr

Salesforce Solution Engineer - Government Cloud Job ID: 809822 Client: State of North Carolina ... The role will support case management, licensing, service operations, and related workflows while ...

Senior Salesforce Engineer *This is a hybrid position. *Local to the Raleigh, NC area only, please ... This role supports mission critical public-sector programs across case management licensing service ...

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Showing results 1-20

Manager Salesforce Support Engineer information

See Durham, NC salary details

$36.7K

$81.5K

$144K

How much do manager salesforce support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager salesforce support engineer in Durham, NC is $81,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $101,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?

AspectManager Salesforce Support EngineerSalesforce Support Engineer
CertificationsSalesforce Certified Administrator, Advanced Support certificationsSalesforce Certified Administrator, Support certifications
Work EnvironmentLeads support teams, manages escalations, strategic planningProvides technical support, resolves user issues, maintains Salesforce instances
ResponsibilitiesTeam management, process improvement, client communicationIssue troubleshooting, user training, system maintenance

The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.

What are the most commonly searched types of Salesforce Support Engineer jobs in Durham, NC?

The most popular types of Salesforce Support Engineer jobs in Durham, NC are:

What job categories do people searching Manager Salesforce Support Engineer jobs in Durham, NC look for?

The top searched job categories for Manager Salesforce Support Engineer jobs in Durham, NC are:

What cities near Durham, NC are hiring for Manager Salesforce Support Engineer jobs?

Cities near Durham, NC with the most Manager Salesforce Support Engineer job openings:

Infographic showing various Manager Salesforce Support Engineer job openings in Durham, NC as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,453 per year, or $39.2 per hour.

Technical Support Engineer

Segment (Twilio)

Raleigh, NC • On-site

$60 - $80/hr

Other

Posted 4 days ago


Key responsibilities

  • Manage prompt resolution of global customer and partner service requests via phone, email, and WebEx.

  • Work closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure customer satisfaction.

  • Act as the main point of contact for technical issues and facilitate resolution by troubleshooting and collaborating with technical teams.


Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Support Engineer ( Bilingual : English / Spanish )

The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.

We are looking for passionate, self‑motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world‑class support, and is technically motivated.

Qualifications

Strong hands‑on networking knowledge and at least 1‑2 years of experience in a technical support role. Must be able to adapt quickly to any technical challenge. Strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Passionate about security; candidates with CISSP/CEH or equivalent are preferred. Deep understanding of network services, and how they work from a protocol/configuration level.

Required
  • 1‑2 years of experience in a technical support role.
  • Unix/Linux experience in an enterprise environment.
  • In‑depth TCP/IP understanding.
  • LAN/WAN infrastructures.
  • Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Windows Active Directory authentication and security.
  • Knowledge of Samba/Active Directory integration.
  • CIFS, DNS, ACL, server/client configuration.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Splunk usage including but not limited to log queries and report/dashboard generation.
  • Bachelor of Science, preferably with a major in Computer Science or equivalent experience.
Preferred
  • Knowledge of Cloud Platforms AWS, Azure, and GCP user management.
  • Experienced with packet capture review and diagnosis.
  • Previous API support and Regex knowledge.
  • Scripting experience (Bash, Python).
  • Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
  • Oracle and Microsoft SQL knowledge highly desirable.
  • CCNA, MCSE, CISSP, CompTIA Security, and CEH highly desirable.
  • Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).

Fluent in both English and Spanish (written and verbal) to effectively support our customers.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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