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Full Time Salesforce Support Engineer Jobs in Raleigh, NC

Qualys

Technical Support Engineer

Raleigh, NC

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.) Qualys is an Equal ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.) Qualys is an Equal ...

Qualys

Technical Support Engineer

Raleigh, NC

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Qualys is an Equal ...

NC SECU

Software Engineer II - Salesforce

Raleigh, NC · Remote

$54 - $71.50/hr

Position Overview We are looking for a Software Engineer II - Salesforce to support the configuration, customization, and maintenance of our Salesforce platform. This role is ideal for someone with ...

360 IT Professionals

salesforce developer

Cary, NC

$51.50 - $68/hr

Role:-Senior Salesforce Developer Location:-Cary, NC Duration:-7 Months Contract-To-Hire Job ... Support application testing and deployment as part of the full release cycle. * Create and verify ...

The Select Group

Senior Salesforce Developer

Durham, NC · On-site

$121K - $148K/yr

This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong ...

360 IT Professionals

Senior Salesforce Developer

Cary, NC

$116K - $142K/yr

... Senior Salesforce Developer Location:-Cary, NC Duration:-7 Months Contract-To-Hire Job ... Support application testing and deployment as part of the full release cycle. * Create and verify ...

Labcorp

Salesforce IT Manager / Architect

Durham, NC · Hybrid

$66.75 - $82.50/hr

... in Durham, supporting both collaboration and flexibility. Work Schedule: This is a full-time, ... Lead and manage Salesforce engineering teams, including developers and technical contributors.

Labcorp

Salesforce IT Manager / Architect

Durham, NC · On-site

$66.75 - $82.50/hr

... in Durham, supporting both collaboration and flexibility. Work Schedule: This is a full-time, ... Lead and manage Salesforce engineering teams, including developers and technical contributors.

Focused HR Solutions

1-20- Salesforce Developer

Raleigh, NC · On-site

$54 - $71.50/hr

Our direct client has an opening for a Salesforce Developer position #732424. This position is for ... Interface with internal and external technical support personnel. * Investigate, research, and ...

Pwc

Managed Services Salesforce Director

Raleigh, NC · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Salesforce Management Level Director & Summary The ... You will analyze client needs, implement software solutions, and provide training and support for ...

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All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Raleigh, NC

Full Time Salesforce Support Engineer information

See Raleigh, NC salary details

$36.9K

$81.9K

$144.8K

How much do full time salesforce support engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for full time salesforce support engineer in Raleigh, NC is $81,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Full Time Salesforce Support Engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What does a Full Time Salesforce Support Engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are the key skills and qualifications needed to thrive as a Full Time Salesforce Support Engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.
What are the most commonly searched types of Salesforce Support Engineer jobs in Raleigh, NC? The most popular types of Salesforce Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Full Time Salesforce Support Engineer jobs in Raleigh, NC? For Full Time Salesforce Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Salesforce Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Full Time Salesforce Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Salesforce Support Engineer jobs? Cities near Raleigh, NC with the most Full Time Salesforce Support Engineer job openings:
Full Time Salesforce Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Qualys

Raleigh, NC

Full-time

Posted 19 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Support Engineer ( Bilingual : English / Spanish )

The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.

We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.
Qualifications
The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.
Required:
1-2 years of experience in a technical support role.
Unix/Linux experience in an enterprise environment.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Windows Active Directory authentication and security.
Knowledge of Samba/Active Directory integration
CIFS, DNS, ACL, server/client configuration.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Splunk usage including but not limited to log queries and report/dashboard generation
Bachelor of Science, preferably with a major in Computer Science or equivalent experience

Fluent in both English and Spanish (written and verbal) to effectively support our customers

Preferred:
Knowledge of Cloud Platforms AWS, Azure, and GCP user management
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Scripting experience (Bash, Python)
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge highly desirable.
CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable.
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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