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Full Time Salesforce Support Engineer Jobs in Raleigh, NC

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.) Have you notified ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Development Tools (Salesforce, JIRA, etc.) Have you notified your current manager of your ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Qualys is an Equal ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). Qualys is an Equal ...

NC SECU

Software Engineer II - Salesforce

Raleigh, NC · Remote

$54 - $71.50/hr

Position Overview We are looking for a Software Engineer II - Salesforce to support the configuration, customization, and maintenance of our Salesforce platform. This role is ideal for someone with ...

360 IT Professionals

salesforce developer

Cary, NC

$51.50 - $68/hr

Role:-Senior Salesforce Developer Location:-Cary, NC Duration:-7 Months Contract-To-Hire Job ... Support application testing and deployment as part of the full release cycle. * Create and verify ...

The Select Group

Senior Salesforce Developer

Durham, NC · On-site

$121K - $148K/yr

This Senior Salesforce Developer will help design, develop, and enhance Salesforce Service Cloud capabilities while supporting multiple enterprise initiatives. The ideal candidate has strong ...

360 IT Professionals

Senior Salesforce Developer

Cary, NC · On-site

$116K - $142K/yr

... Senior Salesforce Developer Location:-Cary, NC Duration:-7 Months Contract-To-Hire Job ... Support application testing and deployment as part of the full release cycle. * Create and verify ...

Syntricate Technologies

Salesforce Technical Lead

Raleigh, NC · On-site

$54 - $71.50/hr

Syntricate Technologies is seeking a Salesforce Technical Lead to oversee Salesforce development ... and support to developers. • Development Skills: • Strong proficiency in Apex programming ...

Labcorp

Salesforce IT Manager / Architect

Durham, NC · Hybrid

$66.75 - $82.50/hr

... in Durham, supporting both collaboration and flexibility. Work Schedule: This is a full-time, ... Lead and manage Salesforce engineering teams, including developers and technical contributors.

Labcorp

Salesforce IT Manager / Architect

Durham, NC · On-site

$66.75 - $82.50/hr

... in Durham, supporting both collaboration and flexibility. Work Schedule: This is a full-time, ... Lead and manage Salesforce engineering teams, including developers and technical contributors.

Focused HR Solutions

1-20- Salesforce Developer

Raleigh, NC · On-site

$54 - $71.50/hr

Our direct client has an opening for a Salesforce Developer position #732424. This position is for ... Interface with internal and external technical support personnel. * Investigate, research, and ...

Northern Base

Salesforce Developer

Cary, NC · On-site

$51.50 - $68/hr

Support declarative automation by reviewing Flow entry conditions, transaction order, recursion ... Use Salesforce CLI, source control, scratch orgs or sandboxes, pull requests, and automated test ...

Deloitte

Salesforce CTA, Associate Vice President

Raleigh, NC · On-site

$54 - $71.50/hr

Support business development activities by contributing to proposals, solutioning discussions, and ... Bachelor's Degree in Computer Science, Engineering or equivalent work experience * Ability to ...

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All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Raleigh, NC

Full Time Salesforce Support Engineer information

See Raleigh, NC salary details

$36.9K

$81.9K

$144.8K

How much do full time salesforce support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for full time salesforce support engineer in Raleigh, NC is $81,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What does a full time Salesforce support engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are some common challenges faced by full time Salesforce support engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a full time Salesforce support engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What are the most commonly searched types of Salesforce Support Engineer jobs in Raleigh, NC?

The most popular types of Salesforce Support Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Salesforce Support Engineer jobs?

Cities near Raleigh, NC with the most Full Time Salesforce Support Engineer job openings:

Full Time Salesforce Support Engineer jobs near you

Technical Support Engineer

Qualys

Raleigh, NC • On-site

Full-time

Re-posted 7 hours ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Grow your career internally at Qualys, our best talent comes from within!

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. The TSE will provide support via phone, email, and WebEx focused on the Qualysportfolio of products andtheirintegrationwith customerenvironments.

Qualifications:

The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.

RequiredKnowledge/Experience:

Bachelor of Science in Computer Science or equivalent experience

3+years of experience in a technical support role.

Unix/Linux experience in an enterprise environment.

In-depth TCP/IP understanding.

LAN/WAN infrastructures.

Common OSservices (IIS, BIND, Apache, AD, WINS, Samba, SSH).

Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Windows Active Directory authentication and security.

Knowledge of Samba/Active Directory integration

CIFS, DNS, ACL, server/client configuration.

Splunk usage including but not limited to log queries and report/dashboardgeneration

Experienced with packet capture review and diagnosis.

Oracle and Microsoft SQL knowledge

Outstanding troubleshooting and analytical skills.

Excellent written and verbal communication skills.

. Bilingual candidates highly desirable ( Spanish, Portuguese )

Preferred:

Systems Management experience (KACE, GPO deployments)

Previous API support and Regex knowledge.

Scripting experience (Bash, Python)

Knowledge of major web server software (IIS, Apache,Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).

CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.

Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)

Have you notified your current manager of your application?

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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