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Full Time Salesforce Support Engineer Jobs in Raleigh, NC

360 IT Professionals

salesforce developer

Cary, NC · On-site

$51.50 - $68/hr

Role:-Senior Salesforce Developer Location:-Cary, NC Duration:-7 Months Contract-To-Hire Job ... Support application testing and deployment as part of the full release cycle. * Create and verify ...

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

... Salesforce.com's Service Cloud • Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology • Ability to deliver technical support via social-collaboration Technical ...

360 IT Professionals

Senior Salesforce Developer

Cary, NC · On-site

$116K - $142K/yr

... Senior Salesforce Developer Location:-Cary, NC Duration:-7 Months Contract-To-Hire Job ... Support application testing and deployment as part of the full release cycle. * Create and verify ...

Town of Carrboro, NC

IT Support Engineer I

Carrboro, NC · On-site +1

$62K - $76K/yr

Carrboro Town Hall Job Type: Full-Time Remote Employment: Flexible/Hybrid Department: Information ... The Support Engineer I position reports directly to the Support Engineer II position. Work is ...

Gluware, Inc

Customer Support Engineer

Raleigh, NC · On-site

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

Gluware, Inc

Customer Support Engineer

Raleigh, NC · On-site

$100K - $120K/yr

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

InstantServe LLC

Senior Salesforce Developer

Raleigh, NC · On-site

$122K - $149K/yr

The Client is seeking a contract Senior Salesforce Developer to design and deliver end-to-end ... This role supports mission-critical public-sector programs across case management, licensing ...

InstantServe LLC

Senior Salesforce Developer

Raleigh, NC · On-site

$122K - $149K/yr

The Client is seeking a contract Senior Salesforce Developer to design and deliver end-to-end ... This role supports mission-critical public-sector programs across case management, licensing ...

Labcorp

Salesforce IT Manager / Architect

Durham, NC · Hybrid

$66.75 - $82.50/hr

... in Durham, supporting both collaboration and flexibility. Work Schedule: This is a full-time, ... Lead and manage Salesforce engineering teams, including developers and technical contributors.

Labcorp

Salesforce IT Manager / Architect

Durham, NC · On-site

$66.75 - $82.50/hr

... in Durham, supporting both collaboration and flexibility. Work Schedule: This is a full-time, ... Lead and manage Salesforce engineering teams, including developers and technical contributors.

Focused HR Solutions

1-20- Salesforce Developer

Raleigh, NC · On-site

$54 - $71.50/hr

Our direct client has an opening for a Salesforce Developer position #732424. This position is for ... Interface with internal and external technical support personnel. * Investigate, research, and ...

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All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Raleigh, NC

Full Time Salesforce Support Engineer information

See Raleigh, NC salary details

$36.9K

$81.9K

$144.8K

How much do full time salesforce support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for full time salesforce support engineer in Raleigh, NC is $81,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Full Time Salesforce Support Engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What does a Full Time Salesforce Support Engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are the key skills and qualifications needed to thrive as a Full Time Salesforce Support Engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.
What are the most commonly searched types of Salesforce Support Engineer jobs in Raleigh, NC? The most popular types of Salesforce Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Full Time Salesforce Support Engineer jobs in Raleigh, NC? For Full Time Salesforce Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Salesforce Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Full Time Salesforce Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Salesforce Support Engineer jobs? Cities near Raleigh, NC with the most Full Time Salesforce Support Engineer job openings:
Full Time Salesforce Support Engineer jobs near you

Technical Support Engineer

Extreme Networks

Raleigh, NC

Full-time

Posted 4 days ago

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there's no better time to join the Extreme team.

Ideal work hours: 12pm - 8pm EST
 
A technical support engineer (TSE) is a key member to Extreme Networks service organization. A TSE is primarily responsible to delight our customers with excellent technical support and customer service skills. Additionally, the TSE is the first point of contact for the customer, with a mission to assist and guide their experience.
The ideal candidates will have NOC and/or TAC experience, outstanding customer skills, and a very strong desire to learn and develop technically. Strong working knowledge in networking technologies is a plus.
 
Responsibilities include:
       Provide technical support for all Extreme products
       Handle service requests (via phone, e-mail, and web) from external and internal customers
       Manage service requests through research, problem solving, replication, and escalation
       Update information repositories and knowledge base
       Assist customers with basic network configuration and product information
       Drive for continuous learning, results orientation, and teamwork
       Weekends and some travel (5%) required
 
Technical Skills Requested:
       Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction
       General knowledge of Ethernet, LAN/MAN/WAN networks
       Basic knowledge of the TCP/IP protocol
       1 year experience working directly with customers in any industry
       Knowledge in Windows and Linux/UNIX
       Ability to utilize the scientific method to solve problems
       Active Cisco Certified Network Professional (CCNP)
       Experience delivering customer support through Salesforce.com's Service Cloud
       Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology
       Ability to deliver technical support via social-collaboration
 
Technical Skills Preferred:
       ENA, ENS, CCNA, CWNA or similar Technical Level of Certification
       1 year experience working in a Call Center or Service Center
       General knowledge of any routing protocols concepts such as RIP, OSPF & BGP
       General knowledge of Wireless Networks and Security Protocols
       Familiarity with Windows Servers, with emphasis on Active Directory, IAS/NPS Radius, DHCP and DNS
       Familiarity with virtual machines & virtualization (VMware, Citrix, Red Hat, Microsoft)
Soft Skills Requested:
       Excellent written, verbal communication, interpersonal and presentation skills.
       Ability to function effectively in ambiguous circumstances.
       Shares information and communicates clearly with team members to improve team effectiveness. Encourages and accepts feedback.
       Strong research skills, with emphasis on examining previous cases and solutions, then applying that knowledge to a current issue
       Excellent team player as well as being able to work independently
       Proven crisis management and leadership skills
       Proven planning, prioritization and organizing skills.
       Ability to multitask several critical issues simultaneously
       Self-motivated and seeks opportunities for excellence pro-actively
 
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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