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Full Time Salesforce Support Engineer Jobs in Raleigh, NC

Pwc

Salesforce Consulting Senior Associate

Raleigh, NC

$77K - $202K/yr

... support for seamless integration and utilisation of business applications, enabling clients to ... Salesforce.com Certified Administrator, Salesforce.com Certified Developer, Salesforce.com ...

Bell and Howell

Salesforce Administrator I

Durham, NC · On-site

Triage Salesforce user support requests, investigate issues, document findings, resolve routine items and escalate complex issues to senior administrators, developers, or external partners as needed ...

Pwc

Salesforce CPQ/Revenue Cloud Manager

Raleigh, NC · On-site

$99K - $232K/yr

... and support for seamless integration and utilization of Salesforce applications. Within our Technology Consulting practice, you will leverage your broad range of consulting skills and experience ...

Pwc

Salesforce CPQ/Revenue Cloud Director

Raleigh, NC

$155K - $410K/yr

As a Director you will execute complex programs, support business development efforts, and drive ... more Salesforce.com certifications preferred - Bringing functional domain knowledge of Quote-to ...

The Select Group

Software Quality Engineer

Durham, NC · On-site

SOFTWARE QUALITY ENGINEER (SALESFORCE) - Durham, NC // Hoboken, NJ The Select Group is seeking a Software Quality Engineer to join a Salesforce CRM Platform team to support the continued growth of a ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce ... Support Engineers, and collaborating with cross-functional teams to ensure support cases are ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce ... Support Engineers, and collaborating with cross-functional teams to ensure support cases are ...

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Showing results 21-40

All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Raleigh, NC

Full Time Salesforce Support Engineer information

See Raleigh, NC salary details

$36.9K

$81.9K

$144.8K

How much do full time salesforce support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for full time salesforce support engineer in Raleigh, NC is $81,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by full time Salesforce support engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What does a full time Salesforce support engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are the key skills and qualifications needed to thrive as a full time Salesforce support engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.

What are the most commonly searched types of Salesforce Support Engineer jobs in Raleigh, NC?

The most popular types of Salesforce Support Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Salesforce Support Engineer jobs?

Cities near Raleigh, NC with the most Full Time Salesforce Support Engineer job openings:

Full Time Salesforce Support Engineer jobs near you

Salesforce Agentforce Functional Analyst

The Select Group

Durham, NC • On-site

Full-time

Posted 23 days ago

Job description

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
  • 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
  • Hands-on Salesforce Service Cloud experience.
    • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
  • Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
    • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
  • Generative AI / large language model experience, including prompt engineering.
    • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
  • Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
    • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
    • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

What You'll Do:
  • Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
  • Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
  • Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
  • Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
  • Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
  • Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
  • Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
  • Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
  • Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
  • Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
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