Salesforce Support Jobs in Raleigh, NC (NOW HIRING)

Description

Location: Raleigh, North Carolina (hybrid/office as applicable)
Schedule: Monday and Friday remote, Tuesday-Thursday in office (based on business needs) 

About EDPNC 

At EDPNC, our mission is to improve the economic well-being and quality of life for all North Carolinians. In partnership with state, regional, local, and private sector leaders, we support North Carolina's growth through business recruitment, existing industry support, international trade and export assistance, small business counseling, and tourism promotion.  As a public-private partnership serving on behalf of the State of North Carolina, EDPNC operates at the intersection of public service and economic strategy. Our work helps attract investment, support employers, strengthen communities, and position North Carolina as one of the best places in the country to live, work, and do business.  We are a collaborative, mission-driven organization that values professionalism, initiative, responsiveness, and strong relationships. The work is fast-paced, meaningful, and highly collaborative, offering employees the opportunity to engage with leaders across business, government, and communities throughout the state. At EDPNC, team members are motivated by the opportunity to make a tangible impact while working alongside smart, dedicated people who care deeply about North Carolina's future. 

About the Role 

The Senior Salesforce Administrator supports our existing Salesforce org, drives process improvements, and helps our teams take full advantage of Salesforce's capabilities. As a team of one, this critical role within the organization enables the success of our client-facing teams. The Senior Salesforce Administrator will manage the organization's Salesforce CRM systems to include maintenance and enhancements, data reporting, and employee training. Plan and oversee Salesforce projects to improve organizational performance and efficiency. Apply knowledge of Salesforce capabilities and limitations to guide the organization to the best solutions. Provide guidance and training to other employees who manage products/platforms within the larger Salesforce ecosystem.  

What You'll Do 

• Administer the organization's Salesforce CRM, including user management, role hierarchy, security/permissions, declarative automation (Flows, validation rules, page layouts, Lightning pages), custom objects/fields, and third-party app integrations. 
• Lead Salesforce-based projects end-to-end, including business requirements gathering, scoping, documentation, testing, deployment, and project management, while effectively communicating with stakeholders throughout all phases of the project. 
• Partner with business unit leaders to evaluate needs, optimize processes, and ensure Salesforce supports departmental and organizational goals. 
• Develop reports and dashboards that provide actionable insights and deliver data analysis and recommendations to senior management. 
• Establish and maintain processes to monitor and improve data quality and integrity, including auditing, deduplication, and validation rules. 
• Oversee change management processes, sandbox management, and deployments to ensure smooth release cycles. 
• Manage and support integrations between Salesforce and external applications (e.g., Marketing Cloud and Pardot). 
• Drive user adoption by creating training programs, documentation, and ongoing support resources. 
• Collaborate with organizational leadership to define and execute a Salesforce and technology systems roadmap. 
• Stay current with Salesforce releases and industry best practices, proactively identifying opportunities for innovation and process improvement.

Requirements

Who Should Apply 

• Bachelor's degree required, preferably in business, business technology, computer science or related field. 
• Experience with data imports and migration. 
• Experience managing lightning pages and lighting experience. 
• Experience with sandbox and/or package management for managing change-set deployments. 
• Familiarity with Visual and Apex, Pardot and/or Marketing Cloud, Zapier, Power BI or other Business Intelligence tools preferred. 
• Strong knowledge of Salesforce Flows (building, troubleshooting, flow trigger sequencing). 
• Minimum 3 years of experience with Salesforce.com administration and/or development. 
• Salesforce Administrator certification is required. Advanced Administrator and/or Platform App Builder certifications a plus. 
• Experience as a sole admin over a salesforce system is a plus or have the ability to work and troubleshoot independently. 

Licenses and Knowledge 

• Salesforce Certified Administrator and/or Salesforce Certified Advanced Administrator preferred but not required. 

Key Competencies 

• Customer service-focused attitude and behavior 
• Ability to manage multiple concurrent projects 
• Ability to effectively communicate with clients on project needs, timelines and deliverables 
• Collaboration with multiple stakeholders, both internal and external to the organization 
• Ability to think strategically and creatively to solve challenges 
• Keen attention to detail and strong organizational skills required 

We Invest in Our People-Professionally and Personally.  

At EDPNC, our benefits are designed to support your career, well-being, and life outside of work.  

• Competitive compensation and performance incentives that reward impact and results  
• Hybrid work schedule that supports flexibility, and balance  
• Generous time off, including 4 weeks of PTO, 9 paid holidays, 3 sick and wellness days, and 3 flex holidays  
• 401(k) with a 5% employer match after six months to help you build long-term financial security  
• Paid parental leave, including 8 weeks of maternity leave and 4 weeks of paternal leave, because family matters  
• Comprehensive medical, dental, and vision coverage, with HSA and FSA options  
• Company paid short- and long-term disability coverage as well as 50K life insurance for added peace of mind  
• Employee Assistance Program that covers your entire household's wellbeing  
• Voluntary benefit options such as critical illness, accident, hospital indemnity, life insurance and pet insurance  
• Corporate amenities such as paid parking, gym access and complimentary snacks 
• Family Forward Certified, reflecting our commitment to family-friendly workplace practices 

Apply Now 

Join us in shaping North Carolina's economic future!