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Salesforce Analyst Jobs in Raleigh, NC (NOW HIRING)

PBV

Salesforce Systems Analyst

Raleigh, NC

... Salesforce (Commerce a plus) to meet business user requirements * 2+ years experience in supporting business applications. * 2+ years business systems analyst experience in an Agile/Scrum software ...

PBV

Salesforce Systems Analyst

Raleigh, NC · On-site

... Salesforce (Commerce a plus) to meet business user requirements * 2+ years experience in supporting business applications. * 2+ years business systems analyst experience in an Agile/Scrum software ...

Stellar Professionals LLC

Salesforce Developer

Raleigh, NC · On-site

$54 - $71.50/hr

Strong analytical, troubleshooting, and collaboration skills to translate requirements into ... Active Salesforce Platform Developer I (PDI) and/or Platform Developer II (PDII) certifications.

Focused HR Solutions

1-20- Salesforce Developer

Raleigh, NC · On-site

$54 - $71.50/hr

The work involves collaborating with business analysts, product managers, product owners, project ... Customize and configure Salesforce based on specific business needs, including creating and ...

NC SECU

Software Engineer II - Salesforce

Raleigh, NC · Remote

$54 - $71.50/hr

This role will work closely with senior developers, admins, business analysts, and stakeholders to help deliver Salesforce enhancements across Sales Cloud, Service Cloud, and other Salesforce ...

Pwc

Managed Services Salesforce Director

Raleigh, NC · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Salesforce Management Level Director & Summary The ... You will analyze client needs, implement software solutions, and provide training and support for ...

Pwc

Salesforce CPQ/Revenue Cloud Manager

Raleigh, NC

$99K - $232K/yr

Responsibilities - Leading Salesforce CPQ and Revenue Cloud projects to optimize client operational efficiency - Analyzing client needs and implementing tailored Salesforce solutions to meet ...

Pwc

Salesforce Marketing Cloud Senior Associate

Raleigh, NC

$122K - $149K/yr

These individuals analyse client needs, implement software solutions, and provide training and ... As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills ...

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All JobsSalesforce Analyst JobsSalesforce Analyst Jobs in Raleigh, NC

Salesforce Analyst information

See Raleigh, NC salary details

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How much do salesforce analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for salesforce analyst in Raleigh, NC is $56.39, according to ZipRecruiter salary data. Most workers in this role earn between $47.69 and $65.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Salesforce Analyst, and why are they important?

To thrive as a Salesforce Analyst, you need a solid understanding of CRM concepts, data analysis, and business processes, typically supported by a bachelor's degree in a relevant field and Salesforce Administrator certification. Familiarity with Salesforce CRM, data visualization tools, and report-building within the Salesforce ecosystem is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help a Salesforce Analyst bridge technical solutions and business needs. These skills ensure that the organization maximizes the value of its Salesforce investment through accurate data insights and process improvements.

Is Salesforce still in demand in 2026?

Salesforce analysts are expected to remain in demand through 2026 due to the continued growth of cloud-based customer relationship management (CRM) systems. Skills in Salesforce administration, customization, and certifications like Salesforce Certified Administrator can enhance job prospects as companies increasingly rely on Salesforce for their sales and marketing operations.

How does a Salesforce Analyst typically collaborate with other departments within an organization?

Salesforce Analysts regularly work with stakeholders from sales, marketing, customer service, and IT to understand their requirements and translate business needs into effective Salesforce solutions. This collaboration often involves gathering feedback, conducting training sessions, troubleshooting user issues, and ensuring that workflows align with organizational objectives. Strong communication and project management skills are essential, as analysts must bridge the gap between technical teams and business users to optimize CRM processes and drive user adoption.

What is the difference between Salesforce Analyst vs Salesforce Administrator?

CriteriaSalesforce AnalystSalesforce Administrator
CertificationsSalesforce Certified Business Analyst, Salesforce Certified Platform App BuilderSalesforce Certified Administrator
Primary FocusAnalyzing business needs, defining requirements, and recommending solutionsManaging and configuring Salesforce platform, user management, and system maintenance
Work EnvironmentCollaborates with stakeholders, works on project-based tasksHandles daily system administration, user support, and configuration
Industry UsageCommon in organizations implementing Salesforce for business processesEssential in companies using Salesforce as their CRM platform

While both roles work within the Salesforce ecosystem, a Salesforce Analyst focuses on understanding business needs and translating them into Salesforce solutions, whereas a Salesforce Administrator manages the platform's day-to-day operations and user support. Both roles often collaborate but serve different functions within organizations.

What does a Salesforce analyst do?

A Salesforce analyst is responsible for managing and optimizing an organization’s Salesforce CRM system. They analyze business processes, configure the platform, generate reports, and ensure data accuracy, often using tools like Salesforce Lightning and requiring certifications such as Salesforce Administrator. Their role supports sales, marketing, and customer service teams by improving system efficiency and data insights.

How much do Salesforce analysts make?

Salesforce analysts typically earn a median annual salary of around $70,000 to $100,000, depending on experience, location, and certifications such as Salesforce Certified Administrator or Advanced Administrator. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in competitive markets.

Is coding required for a Salesforce BA?

A Salesforce Business Analyst typically does not need to have coding skills, as their primary role involves gathering requirements, process analysis, and stakeholder communication. However, familiarity with Salesforce tools, data management, and basic scripting or automation (like Salesforce Flow) can be beneficial for understanding system capabilities and supporting technical teams.

What is a Salesforce Analyst?

A Salesforce Analyst is a professional who specializes in managing, analyzing, and optimizing a company’s use of Salesforce, a popular customer relationship management (CRM) platform. They gather business requirements, customize Salesforce to meet organizational needs, generate reports, and provide insights to improve business processes. Salesforce Analysts act as a bridge between business stakeholders and technical teams, ensuring the platform is used effectively to support sales, marketing, and customer service operations.
What are popular job titles related to Salesforce Analyst jobs in Raleigh, NC? For Salesforce Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Salesforce Analyst jobs in Raleigh, NC look for? The top searched job categories for Salesforce Analyst jobs in Raleigh, NC are:
Salesforce Analyst jobs near you
Infographic showing various Salesforce Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 68% Full Time, 6% Part Time, and 26% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $117,291 per year, or $56.4 per hour.
Salesforce Agentforce Functional Analyst

Salesforce Agentforce Functional Analyst

The Select Group

Durham, NC • On-site

Full-time

Posted 5 days ago

Job description

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
  • 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
  • Hands-on Salesforce Service Cloud experience.
    • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
  • Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
    • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
  • Generative AI / large language model experience, including prompt engineering.
    • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
  • Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
    • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
    • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

What You'll Do:
  • Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
  • Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
  • Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
  • Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
  • Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
  • Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
  • Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
  • Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
  • Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
  • Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
76025

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