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POSITION TITLE: Manager - Engineering (M2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

Through the administration of both external vendor and internal resources, the Manager – Engineering leads technical teams and initiatives to support the successful and consistent delivery of Crown Castle engineering services related to wireless telecommunication supporting structures.

Through leadership of internal teams and external partners, the Manager – Engineering is responsible for driving the safe, efficient, and scalable delivery of engineering services supporting wireless telecommunications infrastructure. This role leads a production-oriented organization focused on operational excellence, engineering quality, customer outcomes, and continuous improvement. The position is accountable for optimizing resources, ensuring adherence to engineering standards, driving automation and process transformation initiatives, and fostering cross-functional collaboration to deliver consistent, high-quality results at scale.

WHAT YOU WILL DO

• Lead, coach, and develop a high-performing production organization focused on safety, quality, throughput, customer experience, and continuous improvement.
• Drive operational performance through effective workforce planning, resource allocation, productivity management, and utilization strategies to maximize organizational output and efficiency.
• Establish and maintain a culture of accountability, collaboration, innovation, and continuous development aligned with company values and business objectives.
• Own production performance metrics including capacity, cycle time, backlog management, quality performance, customer satisfaction, and delivery commitments.
• Ensure consistent adherence to engineering standards, design criteria, regulatory requirements, and internal quality processes to maintain technical excellence and mitigate risk.
• Drive automation, standardization, and process optimization initiatives that improve efficiency, reduce manual effort, increase scalability, and enhance customer outcomes.
• Identify operational bottlenecks, systemic issues, and emerging business needs; proactively develop and implement solutions that improve organizational effectiveness and service delivery.
• Lead organizational change initiatives and transformation efforts with a focus on minimizing disruption while improving processes, systems, and team capabilities.
• Partner cross-functionally with Commercial, Customer Implementation, Assets & Operations, customers, and other business functions to align priorities, remove obstacles, and improve end-to-end delivery performance.
• Manage engineering production resources across internal teams and external partners to ensure capacity aligns with business demand and customer expectations.
• Provide technical leadership and guidance regarding engineering challenges, risk assessments, engineering evaluations, and complex customer issues.
• Drive a solutions-oriented culture that empowers teams to resolve issues proactively, escalate risks appropriately, and continuously improve customer experience.
• Utilize data, analytics, forecasting, and performance trends to support strategic decision making, resource planning, and operational improvements.
• Support enterprise initiatives through collaboration, consultation, and subject matter expertise related to wireless telecommunications infrastructure and engineering services.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Bachelor’s Degree, technical field preferred.

Experience Qualifications

• 5+ years of experience leading engineering, operations, production, or technical organizations within wireless telecommunications or related industries
• Demonstrated experience leading production organizations with accountability for throughput, quality, utilization, and customer outcomes
• Experience driving operational transformation, automation initiatives, and process improvement programs

Other Skills/Abilities

• Demonstrated ability to lead organizations through change and transformation initiatives
• Strong business acumen with the ability to connect operational performance to financial outcomes
• Proven ability to leverage data and performance metrics to drive decision making
• Strong cross-functional leadership and stakeholder management skills
• Experience implementing scalable processes and automation solutions
• Ability to balance speed, quality, customer experience, and engineering rigor in a production environment
• Ability to read and interpret engineering drawings
• Working Knowledge of drafting practices and CAD (AutoCad, current version)
• Knowledge of structural design, construction and related standards

Organizational Relationship

Reports to: Director National Site Design

Title(s) of direct reports (if applicable): Project Engineer, A&E Drafter, and Project Coordinators

Where You Will Work
To optimize collaboration, relationship building, and key stakeholder engagement, this roles aligns to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays. 

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $124800 - $171600 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.