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Manager of Technology and Facilities

OUR MISSION

Innovation Charter High School ("Innovation") nurtures students to be academically successful, mature, emotionally healthy, and equipped to lead self-directed and fulfilling lives. We embrace all students and we empower them to adapt, excel, innovate and lead. By instilling our core values of collaboration, tolerance, respect, activism, safety, and innovation, students will graduate prepared for success in college and careers.

ABOUT INNOVATION

Innovation Charter High School opened in 2010 to meet the needs of underserved youth in East Harlem, Upper Manhattan, and the Bronx. Since its founding, Innovation students have applied what they learn in the classroom to the real world through project-based and experiential learning. These experiences are transformative and prepare them for life after graduation.

Today, Innovation's 50+ instructional and student support staff serve around 400 students. Over 30% of our students have IEPs and over 90% are economically disadvantaged. We embrace all students, address their needs, and help them to realize their potential, through creative and engaging instruction with a college and career readiness focus. Innovation takes a restorative approach to discipline and focuses on building a collaborative school culture. We have developed close ties with the East Harlem community and with our co-located neighbor schools. We were the first charter school in New York City with a Career and Technical Education program in the culinary arts and the only charter school to participate in the NYC DoE's Software Engineering Pilot. Innovation students participate in a wide variety of sports, clubs, and extracurricular programs including performing arts, National Honors Society, and many more.

POSITION SUMMARY

Reporting to the Director of School Operations, the Manager of Technology and Facilities is responsible for the effective management of the school's technology resources, space utilization, and property and assets. In addition to working closely with the Director of School Operations, the Manager also collaborates regularly with other key staff such as the Dean of Academic Operations and with external stakeholders such as NYC Public Schools facilities staff and representatives of schools co-located in the JHS 99 building.

RESPONSIBILITIES

Management and Maintenance of Technology Hardware (35%)

• Manage Chromebooks and other essential classroom technology hardware for use by students and teachers including inventory management and protocols or processes for distribution and access
• Manage technology hardware used by Innovation staff including distribution and inventory management
• Provide user support and troubleshooting to all Innovation stakeholders using technology hardware managed by the school
• Serve as primary owner of maintenance and repair of all technology hardware including any necessary vendor or outsourced support

Network Administration and Connectivity (30%)

• Work to ensure that Innovation's network is effectively managed at scale and that all school stakeholders have reliable internet access
• Closely monitor and maintain wired and wireless networks; Interface with cable providers as needed and coordinate with technology vendor for any repair or maintenance that must be outsourced
• Maintain thorough network documentation and plan for necessary system upgrades, backups or recovery, and other measures to ensure data integrity

Management of Software and Data Privacy (10%)

• Serve as primary owner of all school software including management of cloud-based/SaaS technology products, releases, user credentials, and troubleshooting of software issues
• Collaborate with Dean of Academic Operations and other key staff to manage technical aspects of Innovation's student information system such as integrations and account management
• Manage technology products related to the daily functioning of the school such as the PA and digital bell system and coordinate with other staff as necessary
• Support Innovation staff with managing technical aspects of the school's essential instructional technology (such as Google Apps for Education) and non-instructional systems (such as the HRIS and financial management systems)
• Support the Director of School Operations to ensure legal compliance and alignment with best practices in data privacy and security including policy development and evaluation of all third party technology
• Support Innovation teams and staff with identifying and vetting best-fit technology solutions to meet the school's needs

Technology Strategy and Planning (5%)

• Serve as Innovation's resident expert on all things related to school technology and collaborate with the Director of School Operations and other school leaders to determine effective long-term strategy for Innovation's technology resources
• Collaborate with Director of School Operations to develop an annual technology budget, track spending, and plan for any multi-year implementations or upgrades
• Serve as primary liaison to Innovation's E-Rate grant consultant and work with all necessary stakeholders to plan for appropriate allocation and reimbursement of funds and vendor contracting and management

Space Utilization and Asset Management (15%)

• Coordinate with NYCPS facilities and custodial staff to ensure effective space allocation, building maintenance activities, and a clean, safe environment for Innovation students, families, and employees
• Advise school leaders on financial forecasting/budgeting for effective facilities planning, usage, and maintenance
• Coordinate formalized assets and inventory management system to ensure property is accounted for and internal controls are in place

Relationship Management (5%)

• Serve as liaison to building personnel from co-located schools as well as Cafeteria Staff, School Safety, and NYCPS custodial and facilities staff with support from the Director of School Operations
• Coordinate with NYCPS custodial and facilities staff and vendors related to any renovations or other work that impacts Innovation's space or common spaces throughout the building
• Serve as Innovation's representative on Building Safety Team and contribute to the Annual School Safety Plan

QUALIFICATIONS

Experience

• At least three years of experience in IT, systems administration, or other roles with relevant responsibilities is required; At least one year of experience in school or education technology is highly preferred
• At least one year of experience in facilities management, basic construction, or other roles with relevant responsibilities is required; Experience with school environments or other facilities used by young people is preferred
• Experience with education technology such as student information systems and instructional technology is highly preferred as well as relevant office technology solutions

Skills & Knowledge

• Familiarity with a wide variety of information technology hardware and software is required; Familiarity with wireless network administration and SaaS/cloud-based technology products is highly preferred
• Strong organizational skills, detail orientation, and demonstrated ability to effectively plan and execute
• A proactive approach, problem-solving skills, and a solutions orientation
• Strong communication skills including the capacity to effectively engage with stakeholders who do not have a background or expertise in technology and to engage with external stakeholders in a productive way

Values & Mindset

• Passion for and commitment to Innovation's core values of collaboration, tolerance, respect, activism, safety, and innovation
• Deeply held belief in the power of diversity and community; An assets-based orientation to students, families, community, and staff, and a commitment to a school environment that fosters and respects the voices and opinions of students
• Deeply held belief in inclusive classrooms, in the value of high expectations, and in the idea that all learners deserve to have their needs met
• Adaptability, a solution orientation, and a systematic approach to achieving results
• Commitment to authentic collaboration and to the development and empowerment of leaders throughout the school community
• Belief in the importance of holistic support for young people, including restorative practices to strengthen relationships, and a full-service community school approach to meet the wide-ranging needs of students and families

Other Qualifications

• Relevant Bachelor's degree is preferred but not required
• CompTIA or other relevant technology certifications are a plus
• Formal certification or training in facilities management and/or safety is a plus
• Authorization to work in the U.S. is required

Salary and Benefits

This is a full-time, 12-month position. Salary is commensurate with experience and qualifications and is in the range of $70,000 - $90,000 per year. Innovation offers an excellent benefits package including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan with an employer matching contribution of up to 5%.

Equal Employment Opportunity

Innovation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.