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Manager Of Service Operations Jobs (NOW HIRING)

Wolters Kluwer

Manager, Customer Service Operations

Clayton, MO · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage a team of professionals within the customer service department and oversee daily operations. Ensure departmental performance aligns with organizational objectives by monitoring KPIs. Implement ...

Transdev

Head of Service Delivery / Operations

Albany, NY

$210K/yr

Manage the planning, execution, and real-time supervision of the fleet (mainly electric) bus/coach services\ * Ensure that daily operations meet the contractual defined service quality, safety, and ...

City Winery International

Director of Service

Boston, MA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

Reporting directly to the General Manager, this role ensures operational excellencethroughout the ... The Service Director leads the daily execution of operational initiatives, develops high-performing ...

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

The Service Operations Assistant plays a key role in maintaining a positive shopping environment ... Monitor queue management, checkout efficiency, and customer wait times. * Support execution of ...

BKF

Director of IT Service & Operations

Walnut Creek, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of IT Service & Operations is responsible for leading the teams, processes, and ... Directly manage the Service Desk Lead, providing coaching, accountability, and support while ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of IT Service & Operations is responsible for leading the teams, processes, and ... Directly manage the Service Desk Lead, providing coaching, accountability, and support while ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Management, or related field preferred. Equivalent combinations of education and relevant ...

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All JobsOf Service Operations JobsManager Of Service Operations Jobs

Manager Of Service Operations information

See salary details

$35.5K

$78.6K

$131K

How much do manager of service operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager of service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a manager of service operations do?

A manager of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements to meet organizational goals.

Is a manager of service operations a high paying job?

A manager of service operations typically earns a competitive salary that varies by industry, location, and experience level. These roles often include responsibilities such as overseeing service delivery, managing teams, and optimizing processes, which can contribute to higher compensation compared to entry-level positions.

What is the difference between Manager Of Service Operations vs Service Manager?

AspectManager Of Service OperationsService Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer service teams and client relationships
ResponsibilitiesStreamlining operations, implementing policies, ensuring service qualityHandling customer issues, service satisfaction, team supervision
CredentialsTypically requires management experience, industry certificationsCustomer service experience, relevant certifications often preferred
Work EnvironmentOperations departments, cross-functional teamsCustomer service centers, client-facing roles

The Manager Of Service Operations primarily focuses on optimizing service delivery processes and operational efficiency, while the Service Manager concentrates on managing customer service teams and ensuring client satisfaction. Both roles require management skills and industry knowledge, but their core responsibilities differ in scope and focus.

What cities are hiring for Manager Of Service Operations jobs?

Cities with the most Manager Of Service Operations job openings:

What are the most commonly searched types of Of Service Operations jobs?

The most popular types of Of Service Operations jobs are:

What states have the most Manager Of Service Operations jobs?

States with the most job openings for Manager Of Service Operations jobs include:

Manager Of Service Operations jobs near you

Manager, Customer Service Operations

Wolters Kluwer

Clayton, MO • On-site

$76K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

25th of 244 rated software companies

Job description

About the Role:
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily operations and be accountable for achieving departmental goals. Your initiatives will enhance the efficacy of our customer interaction processes, contributing significantly to customer satisfaction and loyalty.
Responsibilities:
Manage a team of professionals within the customer service department and oversee daily operations.
Ensure departmental performance aligns with organizational objectives by monitoring KPIs.
Implement strategies for process improvements and operational efficiencies.
Work with other departments to align customer service strategies and practices.
Plan and allocate resources effectively to meet service demands.
Handle escalated customer issues and ensure timely resolutions.
Lead projects aimed at enhancing customer service operations.
Mentor and develop team members to achieve their full potential.
Ensure departmental activities comply with regulatory standards.
Provide ongoing feedback to team members to drive improvement and performance.
Skills:
Leadership: Demonstrated ability to lead and motivate a team.
Operational Knowledge: Deep understanding of customer service operations and best practices.
Data Orientation: Strong capability in data analysis to drive operational decisions.
Problem-Solving: Effective in identifying and resolving complex issues.
Effective Communication: Excellent communication skills for managing teams and collaborating with other departments.
Project Management: Competent in leading projects and driving them to successful completion.
Technological Savvy: Skilled in using customer service and performance-tracking software.
Training and Development: Ability to train, mentor, and develop team members.

*This role operates under a hybrid work model. Candidates located within a 50-mile radius of a Wolters Kluwer office are required to work from the office at least eight (8) days per month.*

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$76,200.00 - $133,650.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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