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Manager Of Service Operations Jobs (NOW HIRING)

Transdev

Head of Service Delivery / Operations

Albany, NY

$210K/yr

Manage the planning, execution, and real-time supervision of the fleet (mainly electric) bus/coach services\ * Ensure that daily operations meet the contractual defined service quality, safety, and ...

Albertsons

Service Operations Assistant

Lewisville, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in ... of company programs and strategic initiatives. * Collaborate with department managers to support ...

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How much do manager of service operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for manager of service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Service Operations vs Service Manager?

AspectManager Of Service OperationsService Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer service teams and client relationships
ResponsibilitiesStreamlining operations, implementing policies, ensuring service qualityHandling customer issues, service satisfaction, team supervision
CredentialsTypically requires management experience, industry certificationsCustomer service experience, relevant certifications often preferred
Work EnvironmentOperations departments, cross-functional teamsCustomer service centers, client-facing roles

The Manager Of Service Operations primarily focuses on optimizing service delivery processes and operational efficiency, while the Service Manager concentrates on managing customer service teams and ensuring client satisfaction. Both roles require management skills and industry knowledge, but their core responsibilities differ in scope and focus.

Is a manager of service operations a high paying job?

A manager of service operations typically earns a competitive salary that varies by industry, location, and experience level. These roles often include responsibilities such as overseeing service delivery, managing teams, and optimizing processes, which can contribute to higher compensation compared to entry-level positions.

What does a manager of service operations do?

A manager of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements to meet organizational goals.

What cities are hiring for Manager Of Service Operations jobs?

Cities with the most Manager Of Service Operations job openings:

What are the most commonly searched types of Of Service Operations jobs?

The most popular types of Of Service Operations jobs are:

What states have the most Manager Of Service Operations jobs?

States with the most job openings for Manager Of Service Operations jobs include:

Manager Of Service Operations jobs near you

National BAS Field Service Operations Manager

Kelso Building Services

Ogden, UT • On-site

Full-time

Posted 23 days ago

Key responsibilities

  • Oversee and coordinate national BAS field service operations, ensuring operational performance, quality, and profitability.

  • Lead and develop field technicians and technical teams, establishing service standards and managing escalations for complex BAS issues.

  • Manage customer support activities, including service agreement execution, onboarding, and ensuring measurable customer value.

Job description

Travel: Approximately 30-50%, based on business requirements
Position Summary
The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States.
This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.
The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams.
The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.
Key Responsibilities
  1. National BAS Field Service Operations
  2. Field Technician Leadership & Development
  3. BAS Service Standards
    1. Develop and maintain KBS national BAS service standards covering
    2. Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
  4. Kelso Connected & Remote Operations Integration
  5. BAS Service Agreement Execution
  6. Service Agreement Transition & Customer Onboarding
  7. BAS Technical Escalation
    1. Serve as a national operational escalation point for complex BAS service issues.
    2. Coordinate appropriate resources involving:
    3. Level 1 - Field Technician
      1. Routine troubleshooting, maintenance, repair, and customer support.
    4. Level 2 - Senior BAS Specialist
      1. Advanced troubleshooting, programming, networking, integration, and system diagnostics.
    5. Level 3 - National Technical Resources
      1. Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.
    6. Manufacturer Support
    7. Multi-Manufacturer BAS Capability
    8. Repair & Small Project Conversion
    9. Problem → Cause → Recommended Solution → Customer Benefit
    10. Quality Assurance
    11. Customer Experience
    12. Operational & Financial Performance
    13. Workforce Planning
    14. Warranty-to-Service Conversion
    15. BAS OT Cybersecurity Coordination
    16. Systems & Tools

Qualifications
Required
  • 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
  • 5+ years of service operations, project operations, technical leadership, or management experience.
  • Strong understanding of BAS service operations and field-service delivery.
  • Demonstrated experience managing technicians or technical teams.
  • Strong understanding of HVAC systems and control sequences.
  • Experience troubleshooting complex BAS systems.
  • Ability to manage multiple priorities across multiple geographic markets.
  • Strong leadership and communication skills.
  • Strong customer-facing skills.
  • Ability to travel nationally as required.

Preferred
  • 10+ years of BAS industry experience.
  • Experience managing multi-location or regional/national BAS operations.
  • Niagara certification.
  • Manufacturer certifications from one or more major BAS platforms.
  • Experience with JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls.
  • Experience with remote BAS operations.
  • Experience with BAS service agreements.
  • Familiarity with FDD, analytics, energy management, and smart-building technologies.
  • Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
  • Familiarity with BAS OT cybersecurity concepts and industry best practices.

Apply