Manager Of Service Operations Jobs (NOW HIRING)

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Southern Glazer's offers a competitive compensation package with an annual starting salary range from $95,000 - $103,000 / year plus 15% annual bonus potential. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. When your application is submitted, please feel free to text your "Name" and "Ops Mgr" to 561-595-1510.

Responsible for leadership and management of beverage distribution warehouse operation ensuring alignment with company standards for productivity, operational efficiency, customer service, safety compliance, and workforce performance.  This role will provide overall direction and coordination of all warehouse activities. Must have experience overseeing managers of functions such as inventory, transportation, warehouse operations, or facilities management. Experience working in a union environment is strongly preferred. Experience working with distribution facilities for big-box retail centers a plus.

• Manage all inventories through the management of operations supervisors who are responsible for receiving purchases from suppliers, storing the products, filling orders to customers, and billing the merchandise 
• Ensure all warehousing employees understand and operate within the organizational, operational, inventory controls, safety, and service policies and procedures
• Manage and develop a supervisory team responsible for directing all warehouse activities and managing employee teams in the warehouse
• Oversee the maintenance of accurate inventories through weekly cycle counts, audits, and full physical inventories quarterly
• Ensure the accuracy of filling orders to retail customers and the quality of products
• Coach, train, direct, and counsel operations supervisors on overall performance
• Define productivity expectations and efficiencies; monitor progress regularly
• Identify and recommend opportunities for employee development and performance improvements

• Ensure safety and recommend maintenance improvements in the warehouse by conducting safety training, accident investigations, and equipment and facility inspections
• Investigate complaints involving such matters as damaged product, wrong product loaded onto trucks, inventory adjustments and variances, delays in shipments, and product quality issues; make necessary adjustments and improvements
• Perform other related duties as assigned

• Bachelor's Degree and 5 years of experience or equivalent education and related experience
• Demonstrated knowledge of SAP or similar system
• Proficient in Microsoft Office Suite
• Strong organization, multi-tasking, and time management skills
• Valid state motor vehicle operator's license and ability to obtain and maintain auto-liability insurance in accordance with State laws

• Physical demands include a considerable amount of time walking, bending, reaching, standing, squatting, and stooping
• Additional hours may be required during October, November, and December and other peak periods
• Capable of working flexible hours which could include overnight, early morning, and/or late evening
• May require working at heights of 8 feet or greater  
• May require lifting/lowering, pushing, carrying, or pulling up to 48lbs

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com

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