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Director Of Service Operations Jobs (NOW HIRING)

MSI Viking

Director of Service

Greer, SC · On-site

Director of Service - Metrology Reports To: CEO Type: Full-Time, Exempt The Director of Service ... Operational Excellence * Establish standardized processes for service delivery, including ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology ...

Mosaic

Director of Service Excellence

Omaha, NE · On-site

If you believe that operational rigor and human compassion belong in the very same sentence, you belong here. The Opportunity: Who We Are Looking For As our Director of Service Excellence, you will ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About ... Proven experience in multi-unit restaurant or food service operations management * Strong financial ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About ... Proven experience in multi-unit restaurant or food service operations management * Strong financial ...

Signal of Memphis

Director of Operations

Memphis, TN · On-site

$70K - $75K/yr

Title: Director of Operations Reports To: Franchise Owners, Regional Executive Director of ... Demonstrates a commitment to service, organization values and professionalism through appropriate ...

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Director Of Service Operations information

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$34K

$107.7K

$179.5K

How much do director of service operations jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of service operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service Operations vs Service Manager?

AspectDirector Of Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages budgets, and aligns service goals with company objectives.Manages daily service operations, supervises service teams, handles customer issues, and ensures service delivery meets standards.
Required CredentialsBachelor's degree, extensive experience in service management, leadership skills, and industry-specific certifications.Bachelor's degree, experience in service delivery, customer service skills, and relevant certifications.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, team supervision.

The main difference between a Director Of Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with overall business goals, while the Service Manager focuses on daily operations and customer satisfaction. Both roles require relevant experience and certifications, but the Director's role is more strategic and broad in scope.

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Director Of Service Operations jobs near you
Infographic showing various Director Of Service Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Service

MSI Viking

Greer, SC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Title: Director of Service - Metrology
Reports To: CEO Type: Full-Time, Exempt
The Director of Service - Metrology is responsible for leading and managing the service and repair operations related to metrology equipment and calibration. This individual will oversee installation, calibration, preventive maintenance, repair services, customer support, and field service engineering for precision measurement tools. The role includes profit and loss responsibility, driving customer satisfaction, ensuring compliance with industry standards, and optimizing service delivery models to support business growth.
Key Responsibilities:
  • Leadership & Strategy
    • Develop and execute the strategy for the Service/Repair departments aligned with overall business goals.
    • Lead a team of laboratory and repair managers.
    • Set and monitor KPIs for service performance, customer satisfaction, response times, and profit contribution.
  • Customer Service & Support
    • Oversee customer engagement processes including installation, training, and ongoing service contracts.
    • Serve as a high-level escalation point for major service issues.
    • Ensure exceptional customer satisfaction through timely, professional service and technical support.
  • Operational Excellence
    • Establish standardized processes for service delivery, including documentation, calibration protocols, and safety procedures.
    • Maintain compliance with ISO/IEC 17025, FDA, FAA or other relevant regulatory and quality standards.
  • Team Development & Training
    • Implement continuing education and certification programs for metrology equipment and techniques.
    • Work closely with Quality to assure Calibration Labs and technicians are audit ready every day.
  • Financial Oversight
    • Develop and manage the service department's budget, including revenue from service contracts and cost management.
    • Analyze financial performance of service offerings and identify opportunities for growth or efficiency.
  • Cross-Functional Collaboration
    • Partner with Quality and Sales teams to provide customer feedback, support product development, and enhance service offerings.
    • Contribute to the development of new service products, including remote diagnostics and predictive maintenance.
    • Work closely with Quality and Lab Management regarding new standards and scope expansion and prepare the necessary ROI to justify new standards.

Requirements
  • 10+ years of experience in service or operations, with 5+ years in a leadership role, preferably in metrology or precision instrumentation.
  • Strong understanding of metrology principles (dimensional, optical, surface, electronics, or coordinate measurement systems).
  • Proven ability to lead and scale service organizations across multiple regions.
  • Familiarity with regulatory environments (e.g., ISO 17025, FDA, GMP, etc.).
  • Excellent communication, negotiation, and organizational skills.
  • Willingness to travel (domestic) is required.

Benefits
  • Competitive pay based on skills and qualifications
  • Medical, dental, disability, and life insurance
  • 401k with Company match
  • Paid vacation and company holidays
  • Continuing Education Opportunities

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