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Manager Of Service Operations Jobs in New York (NOW HIRING)

Thrive

Manager, Service Operations

New York, NY · On-site

Promote a culture of learning and collaboration for ongoing skill development. * Review performance ... Regularly manage metrics, service health, and operational reports. 6. Collaboration & Cross ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term ... A bright future of growth and evolution where everyone can imagine more, achieve more and be more.

Thrive

Manager, Service Operations

New York, NY · On-site

Promote a culture of learning and collaboration for ongoing skill development. * Review performance ... Regularly manage metrics, service health, and operational reports. 6. Collaboration & Cross ...

Allied Digestive Health

Manager of Operations

Wantagh, NY · On-site

$135K - $140K/yr

The Manager of Operations in the Health Care plays a critical role in ensuring the efficient and effective delivery of services within healthcare facilities or organizations. This position is ...

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ASPHALT GREEN INC

Manager of Operations

Brooklyn, NY · On-site

$75K - $82K/yr

Manage and track status of operational service tickets, repairs, and service updates. * Conduct regular team meetings to inform staff about upcoming events and adjustments within the facility.

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Manager Of Service Operations information

What is the difference between Manager Of Service Operations vs Service Manager?

AspectManager Of Service OperationsService Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer service teams and client relationships
ResponsibilitiesStreamlining operations, implementing policies, ensuring service qualityHandling customer issues, service satisfaction, team supervision
CredentialsTypically requires management experience, industry certificationsCustomer service experience, relevant certifications often preferred
Work EnvironmentOperations departments, cross-functional teamsCustomer service centers, client-facing roles

The Manager Of Service Operations primarily focuses on optimizing service delivery processes and operational efficiency, while the Service Manager concentrates on managing customer service teams and ensuring client satisfaction. Both roles require management skills and industry knowledge, but their core responsibilities differ in scope and focus.

Is a manager of service operations a high paying job?

A manager of service operations typically earns a competitive salary that varies by industry, location, and experience level. These roles often include responsibilities such as overseeing service delivery, managing teams, and optimizing processes, which can contribute to higher compensation compared to entry-level positions.

What does a manager of service operations do?

A manager of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements to meet organizational goals.

What are the most commonly searched types of Of Service Operations jobs in New York?

The most popular types of Of Service Operations jobs in New York are:

What cities in New York are hiring for Manager Of Service Operations jobs?

Cities in New York with the most Manager Of Service Operations job openings:

Manager Of Service Operations jobs near you

Service Operations Manager

The Lignum Group

Jamaica, NY • On-site

Other

Posted 18 days ago

Job description

We're partnering with a well-established specialist contractor in the window, façade and glazing industry to recruit an experienced Service Operations Manager. This is a key leadership role responsible for overseeing the day-to-day operations of the Service Division, ensuring projects and service requests are delivered efficiently while maintaining exceptional customer service and operational standards.

This is an excellent opportunity for an operations professional who enjoys leading teams, improving processes, and managing multiple moving parts in a fast-paced construction or field service environment.


The Role

As the Service Operations Manager, you'll take ownership of operational delivery from the moment a service request or project is received through to completion and invoicing. Working closely with the Service Director, you'll lead scheduling, field operations, estimating oversight, technician deployment, workflow management and project execution while driving efficiency across the department.


Key Responsibilities

  • Lead the day-to-day operations of the Service Division
  • Manage incoming service requests and operational workflow
  • Oversee scheduling, technician deployment and field coordination
  • Review estimates, scopes of work and project feasibility
  • Coordinate materials, vendors and project logistics
  • Ensure projects progress efficiently from intake through to invoicing
  • Monitor operational KPIs, response times and department performance
  • Supervise field teams and maintain high standards of quality and customer service
  • Identify process improvements and support the continued growth of the business


What We're Looking For

We're interested in candidates with experience managing service operations, construction operations or field service teams who can confidently lead people, prioritise workloads and keep projects moving.


Ideally you'll have:

  • Experience leading service, construction or field operations teams
  • Strong organisational and operational leadership skills
  • Estimating and project coordination experience
  • The ability to manage multiple projects simultaneously
  • Experience with service management or CRM platforms such as BuildOps (preferred)
  • Previous experience within the window, façade, glazing or wider construction industry is highly desirable


What's on Offer

  • Competitive salary based on experience
  • Performance-based incentives
  • Long-term career progression
  • Opportunity to play a key role within a growing specialist contractor
  • Collaborative, team-oriented working environment with direct exposure to senior leadership


Apply