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Manager Merchant Jobs (NOW HIRING)

North American Bancard

Manager, Merchant Operations

Manager, Merchant Operations PayTrace - Remote PayTrace by North - Payment and ACH processing, virtual terminals, and more. The B2B payments expert transforming financial and accounting processes to ...

Grubhub

Account Manager, Merchant Accounts

Chicago, IL

$80K - $100K/yr

About The Opportunity As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your ...

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$27.5K

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$137.5K

How much do manager merchant jobs pay per year?

As of Jun 29, 2026, the average yearly pay for manager merchant in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a Manager Merchant do?

A Manager Merchant oversees the buying and merchandising activities for a retail company or department. They are responsible for selecting products, negotiating with suppliers, analyzing market trends, and managing inventory to maximize sales and profitability. Additionally, Manager Merchants collaborate with marketing and sales teams to develop effective strategies and ensure the right products are available for customers. Their role is crucial in aligning product offerings with consumer demand and company goals.

What are the typical challenges faced by a Manager Merchant when coordinating with cross-functional teams?

A Manager Merchant often collaborates with teams such as marketing, supply chain, and finance to ensure successful product launches and inventory management. One of the main challenges is aligning diverse priorities and timelines across departments, which requires strong communication and negotiation skills. Additionally, balancing inventory levels to meet sales forecasts while avoiding overstock or stockouts can be complex in a fast-paced retail environment. Being proactive in addressing potential conflicts and fostering clear, regular communication helps ensure smooth collaboration and operational efficiency.

What is the difference between Manager Merchant vs Buyer?

AspectManager MerchantBuyer
Primary RoleOversees merchant strategies, manages vendor relationships, and develops sales initiativesProcures products, negotiates prices, and manages inventory purchasing
Required CredentialsBusiness or marketing degree often preferred; experience in retail or salesBusiness, supply chain, or procurement background; negotiation skills
Work EnvironmentOffice-based, collaborating with marketing, sales, and vendorsOffice or warehouse, focused on supplier interactions and inventory management

While both roles involve vendor interactions and sales, a Manager Merchant focuses on strategic merchant management and sales growth, whereas a Buyer concentrates on procurement and inventory purchasing. The roles often overlap but serve different aspects of retail operations.

What are the key skills and qualifications needed to thrive as a Manager Merchant, and why are they important?

To thrive as a Manager Merchant, you need strong analytical abilities, financial acumen, and experience in merchandising or retail management, often supported by a relevant degree. Familiarity with inventory management systems, point-of-sale software, and data analysis tools is typically required. Excellent negotiation, leadership, and relationship-building skills help you excel in vendor management and team coordination. These skills enable effective product assortment, cost control, and strategic decision-making that drive sales and profitability.
What cities are hiring for Manager Merchant jobs? Cities with the most Manager Merchant job openings:
What are the most commonly searched types of Merchant jobs? The most popular types of Merchant jobs are:
What states have the most Manager Merchant jobs? States with the most job openings for Manager Merchant jobs include:
Manager Merchant jobs near you
Manager, Merchant Operations

Manager, Merchant Operations

North American Bancard

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Lead and guide teams responsible for end-to-end merchant onboarding, payment gateway configuration, and operational support.

  • Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues beyond the Implementation Manager level.

  • Translate business requirements and strategic objectives into actionable implementation strategies and oversee complex payment system integrations.

Job description

Manager, Merchant Operations
PayTrace - Remote
PayTrace by North - Payment and ACH processing, virtual terminals, and more. The B2B payments expert transforming financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, we help B2B companies become more efficient, successful, and profitable.
Our Manager, Merchant Operations leads the teams responsible for end-to-end merchant onboarding, payment gateway configuration, and ongoing operational support at PayTrace. This roleoversees Implementation Managers and Merchant Operations Specialists, ensuring both teams operate cohesively to deliver a seamless, 5-star merchant experience from signed agreement through go-live and beyond.
We are seeking a leader who sets the strategic direction for the team, drives continuous process improvement, manages departmental risk and compliance, and fosters a high-performance team culture. This individual serves as a key escalation point, cross-functional collaborator, and advocate for both internal teams and external merchant partners.
What you'll do:
Implementation Department Leadership
  • Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition.
  • Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations.
  • Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues that cannot be addressed at the IM level
  • Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists.
  • Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training.
  • Identify skills gaps and partner with HR and leadership to develop training plans and career growth pathways.

Strategic Planning and Operational Excellence
  • Translate business requirements and strategic objectives into actionable implementation strategies and operational workflows, and oversee complex payment system integrations.
  • Lead the merchant screening and onboarding process at a strategic level.
  • Monitor and analyze performance metrics across implementation timelines and conduct regular audits and risk assessments of merchant accounts and operational processes.
  • Partner with underwriting and risk teams on periodic merchant reviews, pended applications, and escalated compliance issues, serving as a bridge between sales, resellers, and underwriting.
  • Identify and execute process improvements and maintain departmental accountability for SLA adherence
  • Communicate proactively with internal stakeholders and external merchant partners.
  • Support resellers and high-value clients with high-touch engagement, ensuring timely issue resolution and long-term relationship health.

What we need from you:
  • High School Diploma or equivalent.
  • Minimum 5 years experience in payment processing with proven experience managing end-to-end merchant onboarding or implementation workflows in a payment gateway or processing environment.
  • Minimum 2 years experience in a people management or team lead capacity.
  • Deep knowledge of payment processing ecosystems, including gateway platforms, ACH, credit card processing, and compliance requirements.
  • Strong leadership and people management skills, with the ability to coach, develop, and hold team members accountable.
  • Excellent written and verbal communication skills, with the ability to translate complex operational concepts for diverse audiences.
  • Strong analytical and problem-solving aptitude; ability to identify root causes and implement systemic solutions.
  • Demonstrated ability to manage multiple concurrent priorities in a fast-paced, remote environment.
  • Proficiency with project management tools (e.g., Jira, Asana, Monday.com) and CRM/ticketing systems (e.g., TeamSupport).

How to stand out (Preferred):
  • Bachelor's degree in Business, Finance, Operations, or a related discipline.
  • Experience managing cross-functional teams in a remote or distributed environment.
  • Familiarity with credit Card and ACH processing, ISV/ERP integrations, or interchange optimization (Level II/III data).
  • Experience with ISV partnership models, ERP integrations, and B2B accounts receivable automation.
  • Familiarity with underwriting or compliance review processes in a payments or financial services context.
  • Experience with Confluence or similar knowledge management platforms.

What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Education Assistance
  • Paid Maternity & Paternity Leave
  • Mental Health Support & Well-Being Program
  • Company-funded Lifestyle Spending Account

Salary Range: Base salary of $80,000- $120,000 plus quarterly incentive plan.
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

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