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Manager Mazda Service Jobs (NOW HIRING)

Capitol Mazda

Sales Manager at Capitol Mazda

San Jose, CA · On-site

$84K - $240K/yr

As part of one the largest Mazda Dealer Groups, Capitol Mazda sells and services over 30,000 vehicles every year. As a Sales Manager , you will be responsible for ensuring the profitability of the ...

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$33K

$70K

$118.5K

How much do manager mazda service jobs pay per year?

As of Sep 10, 2026, the average yearly pay for manager mazda service in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What is a manager Mazda service position?

A manager Mazda service position involves overseeing the service department at a Mazda dealership, coordinating repairs, managing staff, ensuring customer satisfaction, and maintaining service quality. The role typically requires strong leadership, technical knowledge of Mazda vehicles, and experience in automotive service management.
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Manager Mazda Service jobs near you
Infographic showing various Manager Mazda Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Mazda Service Advisor Hourly

Irvine, CA • On-site

Tuttle-Click Automotive Group
51 - 200 employees
Learn more about Tuttle-Click Automotive Groupexternal

Full-time

Re-posted 19 days ago

Job description

ESSENTIAL JOB FUNCTIONS:

1. Accurately completes all paperwork related to the service needs of the customer.

2. Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work.

3. Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis.

4. Routinely tracks customer's vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle.

5. Follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness. Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines.

6. Clearly and concisely answers telephone inquires of customers, vendors and co-workers.

7. Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval.

8. Safely drives vehicles on pre-established evaluation routes.

9. Physically, visually and auditorily inspects vehicles, identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior.

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