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Manager Mazda Service Jobs in Ohio (NOW HIRING)

Mike Bass Ford

Mazda Sales Consultant

Elyria, OH · On-site

$80K - $100K/yr

Maintain reporting and recording in our CRM * Assist with showroom and promotion setup Character ... Strong customer service and communication skills, including proper phone etiquette * Prior ...

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Manager Mazda Service information

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What is a manager Mazda service position?

A manager Mazda service position involves overseeing the service department at a Mazda dealership, coordinating repairs, managing staff, ensuring customer satisfaction, and maintaining service quality. The role typically requires strong leadership, technical knowledge of Mazda vehicles, and experience in automotive service management.

What are popular job titles related to Manager Mazda Service jobs in Ohio?

For Manager Mazda Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manager Mazda Service jobs in Ohio look for?

The top searched job categories for Manager Mazda Service jobs in Ohio are:

What cities in Ohio are hiring for Manager Mazda Service jobs?

Cities in Ohio with the most Manager Mazda Service job openings:

Manager Mazda Service jobs near you

Mazda New & Used Sales Consultant

Byers Mazda

Columbus, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Mazda New and Used Sales Consultant

At Byers Mazda, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Mazda is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

Benefits

  • 90 Day Guarantee 
  • Paid Training
  • Medical, Dental & Vision
  • Flexible Spending Accounts
  • Short & Long Term Disability 
  • Life Insurance 
  • 401K Plan + Company Match 
  • Vacation Pay
  • Paid Holidays
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Flexible Work Schedule
  • Discounts on products and services

Byers is an Equal Opportunity Employer conducting business in a drug free work environment.

Responsibilities

  • Build relationships & create customers for life. Assist them in selecting a vehicle by asking questions and listening carefully to their responses.

  • Be the vehicle expert. Know the in’s & the out’s of product offerings, optional packages & latest technology

  • Perform high-quality and professional demonstrations of new/used vehicles.

  • Follow-up with buyers to ensure referral business.

  • Learn to overcome objections and thrive in sales situations

  • Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.

  • Bring your ‘A game’ & positive attitude with you every day

Qualifications

  • Available to work flexible hours & weekends

  • Ready to hit the ground running on learning new product in’s & out’s

  • Fantastic communication skills with your customers

  • Professional, well-groomed personal appearance.

  • Clean driving record

  • Willing to submit to a pre-employment background check & drug screen

Apply