ZipRecruiter

Log In

1

Manager Mazda Service Jobs in Kansas (NOW HIRING)

All JobsMazda Service JobsManager Mazda Service JobsManager Mazda Service Jobs in Kansas

Manager Mazda Service information

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What are popular job titles related to Manager Mazda Service jobs in Kansas? For Manager Mazda Service jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Manager Mazda Service jobs in Kansas look for? The top searched job categories for Manager Mazda Service jobs in Kansas are:
What cities in Kansas are hiring for Manager Mazda Service jobs? Cities in Kansas with the most Manager Mazda Service job openings:
Manager Mazda Service jobs near you

Automotive Service Advisor

Kansas City Hyundai

Merriam, KS • On-site

$70K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Kansas City Hyundai is looking for a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service department.

If you’re passionate about delivering exceptional customer service, building lasting relationships, and helping customers maintain their vehicles, this is an outstanding opportunity to grow your career while earning excellent income with one of the area’s leading automotive dealerships.

Whether you have experience as a Service Advisor, Service Writer, Automotive Service Consultant, Assistant Service Manager (ASM), or Customer Service Advisor, we’d love to talk with you.

Compensation

$70,000–$120,000+ annually

Performance-based compensation with unlimited earning potential for high performers.

  Why Join Kansas City Hyundai?
  • Competitive performance-based compensation
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • 3 Weeks Paid Time Off after one year
  • Paid Holidays
  • Paid Training
  • Hyundai factory training and certification opportunities
  • Employee discounts on vehicles, parts, and service
  • Modern, busy service department
  • Consistent customer traffic
  • Career advancement opportunities
  • Supportive, team-oriented culture
  Responsibilities
  • Greet customers promptly and provide an exceptional service experience from check-in through vehicle delivery.
  • Listen carefully to customer concerns and accurately document repair requests.
  • Recommend maintenance and repair services based on manufacturer recommendations, inspections, and technician findings.
  • Prepare repair estimates and explain recommended services, pricing, and timelines in a professional manner.
  • Open, update, and manage repair orders throughout the service process.
  • Schedule service appointments and coordinate workflow with technicians.
  • Communicate regularly with customers regarding repair status and completion times.
  • Review completed repairs with customers and ensure complete satisfaction.
  • Build long-term customer relationships through outstanding customer service and follow-up.
  • Help achieve customer satisfaction, customer retention, and dealership performance goals.
  • Maintain accurate repair orders and documentation while following dealership and manufacturer procedures.
  Qualifications
  • Previous experience as an Automotive Service Advisor, Service Writer, Automotive Service Consultant, or Assistant Service Manager preferred.
  • Automotive dealership experience preferred.
  • Hyundai experience is a plus but not required.
  • Excellent customer service, communication, and sales skills.
  • Strong organizational and multitasking abilities.
  • Ability to explain technical information in a clear, customer-friendly manner.
  • Comfortable working in a fast-paced environment.
  • Computer proficiency and experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Dealertrack, or similar) is a plus.
  • Valid driver’s license with a clean driving record.
  Preferred Experience

Candidates with experience in any of the following are encouraged to apply:

  • Automotive Service Advisor
  • Service Writer
  • Automotive Service Consultant
  • Assistant Service Manager (ASM)
  • Service Lane Advisor
  • Customer Service Advisor
  • Automotive Customer Service
  • Automotive Repair Orders
  • Warranty Administration
  • Maintenance Sales
  • Customer Retention
  • Automotive Retail
  • Hyundai, Kia, Honda, Toyota, Nissan, Ford, Chevrolet, CDJR, Subaru, Mazda, Volkswagen, or other dealership experience
   Why You’ll Love Working Here

At Kansas City Hyundai, our employees are the driving force behind our success. We invest in our people through ongoing training, career development, and opportunities for advancement while providing a positive, team-oriented culture where hard work is recognized and rewarded.

If you’re looking for a dealership where you can grow professionally, earn an excellent income, and make a real impact on the customer experience, we encourage you to apply today.

  Equal Opportunity Employer

Kansas City Hyundai is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by federal, state, or local law.

Apply