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Manager Mazda Service Jobs in Florida (NOW HIRING)

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Manager Mazda Service information

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What are popular job titles related to Manager Mazda Service jobs in Florida? For Manager Mazda Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Manager Mazda Service jobs in Florida look for? The top searched job categories for Manager Mazda Service jobs in Florida are:
What cities in Florida are hiring for Manager Mazda Service jobs? Cities in Florida with the most Manager Mazda Service job openings:
Manager Mazda Service jobs near you
Infographic showing various Manager Mazda Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Ferman Brandon Mazda- Experienced Service Technician

Ferman

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Our Service Techs earn good money right from the start. Your passion for cars, how they operate and an interest in understanding the latest automotive technological advances will guide you through a solid on-the-job learning experience under the guidance of our Experienced and Master Technicians.
 
One of the most important jobs in a dealership. Service Technicians are entrusted with properly maintaining our Guest's vehicles to keep them operating at peak performance. Right from the start, you'll have the opportunity to earn good money without spending years in college or having to pay back thousands in student loans.
 
Ideal candidates possess technical acumen, have a passion for cars and how they operate, embrace new technology, thrive in a team atmosphere and a willingness to provide an exceptional Guest experience. 
 
Our state-of-the-art Service Departments offer the opportunity to work with the latest equipment on a variety of vehicles including cars, trucks and SUVs. 
 
Responsibilities Include

  • Diagnose and repair Mazda vehicles accurately using OEM diagnostic tools and systems (e.g., Mazda Modular Diagnostic System - M-MDS).

  • Perform advanced repairs on engines, transmissions, drivetrains, suspension systems, HVAC, electrical, and hybrid systems.

  • Conduct routine maintenance services, including oil changes, tire rotations, brake inspections, fluid flushes, and alignments.

  • Utilize Mazda service bulletins (TSBs) and updates to ensure factory-level accuracy in diagnostics and repairs.

  • Ensure all repairs meet Mazda warranty and safety standards.

  • Document all repair work thoroughly in the dealership’s repair order system (DMS), including time, labor, parts used, and diagnostics performed.

  • Complete multi-point inspections and make accurate service recommendations.

  • Communicate with service advisors regarding findings, required work, and time estimates.

  • Adhere to Mazda and dealership protocols for quality assurance and safety.

  • Maintain a clean and organized work area and follow all OSHA and dealership safety procedures.

  • Stay current with Mazda training and certification, including Master Technician status or ongoing OEM training.

 
Qualifications
  • High School diploma or GED equivalency.
  • Must be able to understand and follow instructions, training, guidance from team leaders and management.
  • A working knowledge of shop equipment such as wheel and tire equipment, alignment systems and A/C equipment a plus.
  • Provide your own tools. 
  • Must exhibit personal and professional integrity.
  • Previous lube tech experience or recent completion of automotive technician training program a plus.
  • Bi-lingual with proficiency in both English and Spanish a plus.
  • Be team oriented, flexible, and focused on maintaining a high level of Guest service satisfaction.
  • Must have a US government issued Driver's License, a safe driving record and eligible to work in the United States.
  • Must be able to pass pre-employment background screening and drug test.
 
About Ferman
Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo.
 
Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.
 
When you become part of Team Ferman, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility and leadership...and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our industry.
 
Ferman Core Values
- Maintain Ferman Standard of Ethics at all times. 
- Embrace a Winning Team Spirit…Be Positive…Lead by Example. 
- Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You”.
 
Our Benefits & Perks 
- Ferman is a leader in the automotive industry with benefits and perks like: 
- Competitive salary commensurate with experience. 
- Excellent growth and opportunities for advancement. 
- Modern, state-of-the-art Service facilities. 
- Paid training and education to achieve, and maintain, any job certifications required. 
- 401K with company participation. 
- Health, Dental, Vision and Life insurance programs for employees and their families.
- Short-term & long-term disability insurance available.
- HSA (health savings account). 
- PTO (paid time off). 
- Employee pricing for new & used vehicles, service and parts. 

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