Manager Cruise Automation Jobs (NOW HIRING)

Job Summary:
Norwegian Cruise Line Holdings Ltd. is a leading global cruise company known for its innovative product offerings and high level of service. The Product Manager for Shipboard HR & Payroll Apps will oversee the delivery and support of HR technology products, collaborating with various departments to enhance employee experience and operational efficiency.
Responsibilities:
• Lead end-to-end delivery of product enhancements and projects across Core HR, Payroll, Absence Management, and Training/Learning (intake, prioritization, funding, design, configuration/build, testing, release, and adoption) spanning Workday, MAPS, and integrated systems.
• Ensure stable, secure, and compliant operations for shipboard HR platforms and integrations, including production support, incident/problem management, release management, and continuous improvement—supporting payroll accuracy, absence/time processing, and training enablement.
• Lead and develop a high-performing organization (employees, contractors, and managed services partners); set objectives, coach leaders, and build succession and capability plans.
• Drive cross-functional architecture and integration alignment with Security, Data/Analytics, Infrastructure, and other application teams to ensure scalable and supportable solutions.
• Provide financial stewardship for the HR Applications portfolio, including vendor strategy, contract/SOW oversight, SLAs, forecasting, and management of CapEx/OpEx budgets.
• Establish and enforce standards and controls (e.g., ITGC, SOX, privacy) and ensure audit readiness, access controls, segregation of duties, and sound SDLC/DevOps practices.
• Identify and deliver automation opportunities (workflow optimization, digital forms, integration improvements, and RPA where appropriate) to reduce manual effort, increase accuracy, and improve cycle times across HR services.
• Lead organizational change management for HR technology releases (communications, training enablement, stakeholder engagement, and feedback loops) to maximize adoption and value.
• Enable HR data and insights by partnering with HR Analytics/Data teams to improve data quality, develop metrics/OKRs, and guide responsible use of AI/GenAI capabilities (governance, privacy, bias/risk considerations, and measurable value).
• Develop executive-level communications (status, risks, decisions, and outcomes) and provide clear escalation paths and mitigation plans for complex issues.
Qualifications:
Required:
• Bachelor's degree in computers or related area and / or equivalent experience / training.
• 7+ years of progressive IT experience with significant leadership accountability across enterprise applications and/or HR technology.
• 3+ years of experience with Workday (HCM and one or more of Payroll, Absence, Time Tracking, or Learning) and/or comparable leading HCM platforms, including product ownership/governance, configuration, testing, and integrations.
• 5+ years of people leadership and talent development experience, including leading leaders/managers and multi-disciplinary teams.
• 5+ years of experience leading application delivery and production support organizations, including incident/problem management and release management.
• Experience delivering within multi-system HR landscapes (HCM, payroll/time, benefits, identity/access, and analytics), including integration platforms and data governance.
• Strong experience in systems support, team leadership, as well as establishing and managing service measures to ensure organizational effectiveness.
• Strong HR application platform expertise, including Workday and MAPS, with the ability to guide solution design, integrations, security, and reporting patterns.
• Hands-on knowledge of HR functional domains—Core HR, Payroll, Absence Management, Time & Attendance, and Training/Learning—with the ability to translate policy and operational requirements into scalable system capabilities and controls.
• Strong knowledge of HR business processes and controls (hire-to-retire), including translating policy and compliance requirements into scalable system designs and user-friendly experiences.
• Experience driving automation and standardization (workflow, orchestration/integration patterns, and RPA where applicable) using measurable outcomes (cycle time, quality, cost, employee experience).
• Data- and product-minded approach: ability to define KPIs/OKRs, use insights to prioritize roadmaps, and evaluate AI/GenAI use cases with appropriate governance, privacy/security safeguards, and risk management.
• Demonstrated strength in controls and compliance (e.g., ITGC/SOX, privacy, audit readiness) and partnering with Cybersecurity to manage risk, access controls, and data protection.
• Individual must be a proven change leader accustomed to working in a dynamic environment.
• Leads through a matrix: aligns HR, IT, Security, Finance, and vendors to deliver outcomes without direct authority.
• Builds leaders and teams: coaches managers, sets clear accountability, develops talent, and establishes succession plans.
• Vendor and partner leadership: sets expectations, negotiates outcomes and SLAs, holds partners accountable, and resolves escalations.
• Data-driven operating rhythm: uses KPIs/OKRs to inspect and adapt, improve service reliability, and communicate performance transparently.
Preferred:
• Experience with MAPS strongly preferred.
Company:
Norwegian Cruise Line Holdings Ltd. Founded in 1966, the company is headquartered in Miami, USA, with a team of 10001+ employees. The company is currently Late Stage.