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Manager Client Care Jobs (NOW HIRING)

SYNERGY HomeCare

Client Care Scheduler

Montgomery, AL · On-site

$14 - $17.50/hr

Client Care Scheduler Job Summary: As a Client Care Scheduler at SYNERGY HomeCare of Opelika ... Manage client schedules, appointments, and services to ensure optimal use of resources * Identify ...

JEVS Care at Home

Client Care Manager

Philadelphia, PA · On-site

Summary The Client Care Manager is responsible for developing and maintaining relationships with clients and caregivers. This includes staffing, scheduling, and supervision of field staff to meet the ...

JEVS Care at Home

Client Care Manager

Philadelphia, PA · On-site

Summary The Client Care Manager is responsible for developing and maintaining relationships with clients and caregivers. This includes staffing, scheduling, and supervision of field staff to meet the ...

JEVS Care at Home

Client Care Manager

Philadelphia, PA · On-site

Summary The Client Care Manager is responsible for developing and maintaining relationships with clients and caregivers. This includes staffing, scheduling, and supervision of field staff to meet the ...

Griswold Home Care

Client Care Coordinator

Lewes, DE · On-site

$18 - $23.25/hr

About the RoleThe Client Care Coordinator is responsible for managing client relationships, overseeing service schedules, supporting caregivers, and ensuring seamless communication between clients ...

voagny

Case Manager/CCC- Victory I

New York, NY

Case Manager/Client Care Coordinator The Case Manager/Client Care Coordinator is a key provider of services within Volunteers of America's Case Management Model. The Case Manager works with the ...

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How much do manager client care jobs pay per year?

As of Aug 28, 2026, the average yearly pay for manager client care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Manager Client Care do?

A Manager Client Care is responsible for overseeing the client service team and ensuring that customers receive exceptional support and assistance. They manage client relationships, resolve escalated issues, and implement processes to improve client satisfaction. Additionally, they analyze client feedback to identify trends and areas for improvement, train staff, and collaborate with other departments to address client needs. Their ultimate goal is to enhance the overall client experience and maintain long-term client loyalty.

What are the key skills and qualifications needed to thrive as a Manager Client Care?

To thrive as a Manager Client Care, you need expertise in customer service management, problem-solving, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, performance metrics tools, and sometimes industry-specific certifications is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support a team set standout managers apart. These skills ensure effective client satisfaction, efficient operations, and the development of high-performing teams that drive business success.

How does a Manager Client Care typically collaborate with other departments to enhance client satisfaction?

A Manager Client Care often works closely with teams such as Sales, Product Development, and Technical Support to ensure a seamless client experience. This collaboration involves sharing client feedback, coordinating on issue resolution, and developing service improvements based on client needs. Regular meetings and cross-departmental projects are common, as they help align strategies and address any service gaps. Effective communication and relationship-building skills are key for success in this collaborative environment.

What are the responsibilities of a manager client care?

A manager client care is responsible for overseeing customer service operations, ensuring client satisfaction, resolving escalated issues, and managing a team of customer service representatives. They often analyze service metrics, develop improvement strategies, and coordinate with other departments to enhance the client experience.

What cities are hiring for Manager Client Care jobs?

Cities with the most Manager Client Care job openings:

What are the most commonly searched types of Client Care jobs?

The most popular types of Client Care jobs are:

What states have the most Manager Client Care jobs?

States with the most job openings for Manager Client Care jobs include:

Manager Client Care jobs near you
Infographic showing various Manager Client Care job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Client Care Manager

Baltimore, MD • On-site

Brighter Stronger Foundation
See more jobs at Brighter Stronger Foundationexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
Job description:
JOIN A MISSION-DRIVEN TEAM THAT MAKES A DIFFERENCE
Position: CLIENT CARE MANAGER - Autism and Related Services
Salary Range: $65,000-$80,000
FULL-TIME EXEMPT * ABINGDON & ESSEX, MD
OUR MISSION, VALUES, AND CULTURE
Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration. Licensed by the State of Maryland and CARF-accredited, BSF has a team of 200+ dedicated professionals committed to improving lives and helping families achieve measurable outcomes.
POSITION DETAILS
Reports To: Vice President, Client Services and Programs Schedule: Monday-Friday; evenings and weekends required
Work Arrangement: In-person
Locations: Abingdon, Maryland & Essex, Maryland
POSITION SUMMARY
We are seeking an organized, detail-driven Client Care Manager with healthcare and administrative experience to support our client services team. This role coordinates authorizations, insurance processes, scheduling, compliance, and front-desk operations while providing professional and empathetic service. The ideal candidate is a quick learner who takes initiative, solves problems proactively, and makes sure nothing falls through the cracks. Operational Management
  • Oversee daily program operations to ensure efficiency and effectiveness.
  • Manage scheduling of staff, program services, and Client appointments.
  • Ensure smooth Client flow and minimize wait times by optimizing operational processes.
  • Oversee utilization management processes to maximize resource allocation and ensure cost-effective care delivery.
  • Coordinate credentialing for providers to maintain compliance with licensing and payer requirements.
  • Implement and monitor billing follow-up processes to ensure timely claim resolution and maximize revenue.
  • Develop and execute marketing strategies to increase Client volume, community engagement, and service visibility.
  • Ensure compliance with all healthcare regulations, policies, and standards.

Staff Management
  • Recruit, onboard, train, and supervise administrative and clinical staff.
  • Conduct performance evaluations, identify training needs, and implement staff development programs.
  • Resolve workplace conflicts and foster a positive, collaborative work environment.
  • Schedule staff to align with program needs and ensure adequate coverage at all times.

Financial Management
  • Monitor and manage program budgets, financial reports, and billing practices.
  • Ensure financial targets are met through cost control, revenue enhancement, and efficient resource utilization.
  • Oversee billing, coding, and insurance reimbursement processes, addressing any issues to prevent delays or denials.
  • Negotiate contracts with suppliers, vendors, and third-party payers to optimize program resources.

Client Services
  • Maintain high standards for Client care, safety, and satisfaction.
  • Address Client complaints, resolve service-related issues, and implement improvements based on feedback.
  • Develop and manage Client care programs to enhance outcomes and experiences.

Compliance and Quality Assurance
  • Ensure adherence to healthcare laws, including HIPAA, OSHA, and state-specific regulations.
  • Develop and implement quality control programs to maintain and improve Client care standards.
  • Lead efforts to maintain accreditation and prepare Brighter Stronger Foundation for audits and inspections.

Strategic Planning
  • Analyze program performance data to identify areas for improvement and growth opportunities.
  • Develop and implement long-term strategies to improve efficiency, expand service offerings, and increase Client volume.
  • Stay updated on industry trends and integrate innovative practices to enhance program operations.

Communication and Liaison
  • Act as the main point of contact between program staff, physicians, and management.
  • Coordinate with external partners, including insurance companies, suppliers, and healthcare organizations.
  • Serve as a liaison between Brighter Stronger Foundation and the community, promoting services and building relationships.

MINIMUM REQUIREMENTS FOR SUCCESS
  • Healthcare and administrative experience, preferably in behavioral health or a related service environment.
  • Working knowledge of authorizations, insurance processes, scheduling coordination, and compliance requirements
  • Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines
  • Professional, empathetic communication skills with clients, families, staff, and external partners
  • Ability to learn quickly, take initiative, proactively resolve issues, and follow through to completion
  • Bachelors Degree in Psychology, Social Work, or related Field and a minimum of 5 yrs experience or Master Degree and 3 yrs experience

WHAT WE OFFER
  • Competitive full benefits package.
  • Roth 401(k) or Standard 401(k) with company match.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • Health Savings Account (HSA) options.
  • Generous Paid Time Off and Sick Leave.
  • Flexible scheduling to support work-life balance.
  • Employee Assistance Program (EAP).
  • Ongoing Professional Development Support.
  • Employee Referral Bonus Program

HOW TO APPLY
If you are ready to bring organization, empathy, and initiative to a mission-driven team, we invite you to apply and join Brighter, Stronger. Foundation, Brighter, Stronger Foundation is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • On Demand Pay; Get early access to earned wages!

Education:
  • Bachelor's (Required); field of study must be in Psychology, Social Work, or Education

Experience:
  • Working with people with autism: 2 years (Required)
  • Supervising: 3 years (Required)

Apply