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Manager Client Care Jobs (NOW HIRING)

Home Instead

Client Care Manager

Belton, TX · On-site

Client Care Manager Bremilee Senior Services, Inc. DBA Home Instead Home Care Agancy About Home Instead For more than three decades, the Home Instead ® network has been the world's leading provider ...

voagny

Case Manager/CCC- Victory I

New York, NY · On-site

Case Manager/Client Care Coordinator The Case Manager/Client Care Coordinator is a key provider of services within Volunteers of America's Case Management Model. The Case Manager works with the ...

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voagny

Case Manager/CCC- Victory I

New York, NY

Case Manager/Client Care Coordinator The Case Manager/Client Care Coordinator is a key provider of services within Volunteers of America's Case Management Model. The Case Manager works with the ...

New

Home Care Evolution

Client Care Manager

Monterey, CA · On-site

$72K - $83K/yr

Replies within 24 hours The Client Care Manager serves as a key leader within our organization, ensuring exceptional client experiences through non-medical care coordination, caregiver supervision ...

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How much do manager client care jobs pay per year?

As of Jul 17, 2026, the average yearly pay for manager client care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Manager Client Care do?

A Manager Client Care is responsible for overseeing the client service team and ensuring that customers receive exceptional support and assistance. They manage client relationships, resolve escalated issues, and implement processes to improve client satisfaction. Additionally, they analyze client feedback to identify trends and areas for improvement, train staff, and collaborate with other departments to address client needs. Their ultimate goal is to enhance the overall client experience and maintain long-term client loyalty.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but training and support can help mitigate these factors.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically senior management positions such as Director of Customer Service or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What are the key skills and qualifications needed to thrive as a Manager Client Care, and why are they important?

To thrive as a Manager Client Care, you need expertise in customer service management, problem-solving, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, performance metrics tools, and sometimes industry-specific certifications is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support a team set standout managers apart. These skills ensure effective client satisfaction, efficient operations, and the development of high-performing teams that drive business success.

What does a client care manager do?

A client care manager oversees customer relationships, ensuring client needs are met and issues are resolved promptly. They often coordinate with other departments, maintain communication, and use customer management tools to enhance client satisfaction and retention.

How does a Manager Client Care typically collaborate with other departments to enhance client satisfaction?

A Manager Client Care often works closely with teams such as Sales, Product Development, and Technical Support to ensure a seamless client experience. This collaboration involves sharing client feedback, coordinating on issue resolution, and developing service improvements based on client needs. Regular meetings and cross-departmental projects are common, as they help align strategies and address any service gaps. Effective communication and relationship-building skills are key for success in this collaborative environment.

Is a client service manager a good career?

A client service manager is a valuable role that involves overseeing customer relationships, resolving issues, and ensuring client satisfaction. It requires strong communication, problem-solving skills, and often experience with customer management tools. The role can offer career growth into senior management positions and opportunities across various industries.
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Manager Client Care jobs near you
Client Care Manager

Client Care Manager

Home Instead

Belton, TX • On-site

Full-time

Re-posted 12 days ago

Home Instead rating

5.4

Company rating: 5.4 out of 10

Based on 383 frontline employees who took The Breakroom Quiz

172nd of 236 rated social care providers

Job description

Client Care Manager
Bremilee Senior Services, Inc. DBA Home Instead
Home Care Agancy
About Home Instead
For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com/758.
Job Summary
At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Advisor plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.
As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead's exceptional standard of care.
Key Responsibilities
Client Engagement & Relationship Building:
Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
  • Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
  • Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
  • Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.

Care Coordination & Quality Assurance:
Oversee client service plans, ensuring that care is adapted as needs evolve.
  • Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
  • Conduct regular quality assurance visits and update documentation accordingly.
  • Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.

Collaboration & Problem-Solving:
Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
  • Address client concerns with empathy, professionalism, and proactive problem-solving.
  • Identify opportunities to enhance care services and advocate for additional support when needed.

Compliance & Documentation:
Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
  • Adhere to all company policies, procedures, and compliance requirements.

Position Information
Title:Client Care ManagerID:2049
Please note that this is the job board for the franchise office located at 1402 North Main, Belton, TX 76513. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 254-771-0041.

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About Home Instead

Sourced by ZipRecruiter

Home Instead is the world’s largest home care franchise network and the flagship home care brand of Honor. Together, Honor and the Home Instead network delivers better jobs for Care Professionals, better home care for aging adults, and entirely new offerings to support the aging journey. With over two decades of experience caring for seniors and their families, the Home Instead network has developed unique tools and ways of working that create meaningful impact. - Personalized Care Plans - Extensive Care Pro Training - Innovative Technology - Relationship Building

Industry

Health care and social assistance, individual, family and community social assistance, fitness and sports centers and home health care services

Company size

201 - 500 Employees

Headquarters location

Omaha, NE, US

Social media

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