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How much do client care associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for client care associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Care Associate, and why are they important?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client associate?

A client care associate is responsible for managing client relationships, providing support, addressing inquiries, and ensuring customer satisfaction. They often use communication skills, customer service tools, and may need to understand company products or services to assist clients effectively.

What does a customer care associate do?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What is a client care associate?

A client care associate is a professional responsible for providing support and assistance to clients, ensuring their needs are met and inquiries are addressed. They often handle communication, schedule appointments, and use customer management tools to maintain positive client relationships.

Is a CSA job stressful?

A Client Care Associate (CSA) role can be stressful due to handling customer inquiries, managing multiple tasks, and maintaining professionalism under pressure. Success in the position often depends on strong communication skills, organization, and the ability to stay calm in challenging situations.

How does a Client Care Associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What cities are hiring for Client Care Associate jobs? Cities with the most Client Care Associate job openings:
What are the most commonly searched types of Client Care jobs? The most popular types of Client Care jobs are:
What states have the most Client Care Associate jobs? States with the most job openings for Client Care Associate jobs include:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Client Care Associate

Client Care Associate

Cape Cod Veterinary Specialists

South Dennis, MA

$18 - $23/hr

Part-time

Re-posted 21 days ago

Job description

Client Care Associate (CCA)
Dennis, MA (Part-Time)
https://capecodvetspecialists.com/

If you’re an experienced customer service professional who thrives in a fast-paced environment and wants work that truly matters, join Cape Cod Veterinary Specialists (CCVS) in Dennis, MA. As a Client Care Associate (CCA), you’ll be the first and last impression for clients during some of their most stressful moments—and an essential part of a team delivering gold-standard emergency and specialty care.

About the Role

Client Care Associates are the connection point between pet owners, referring veterinarians, and our medical teams. You’ll help keep the hospital running smoothly through compassionate communication, organization, and accurate financial transactions—while supporting an exceptional client experience from check-in to check-out.

Compensation and Schedule:

  • Pay range: $18–$23/hour
  • Part-time, typically 15–20 hours/week
  • Will be a combination of day and swing shifts, with weekend hours
  • May be required to work shifts in both Dennis and Buzzards Bay locations
  • Evenings/weekends and holiday rotation required
  • Initial training may include time at both Dennis and Buzzards Bay locations  

What You’ll Do

  • Greet and check in clients for emergency and specialty appointments
  • Schedule and confirm appointments
  • Answer and direct calls on a multi-line phone system
  • Create estimates/invoices, take deposits, and process payments
  • Scan documents and maintain accurate records in the EMR
  • Send medical records to referring veterinarians
  • Maintain a clean, organized front desk and lobby area
  • Respond with compassion and empathy in emotional, high-stress situations
  • Contribute to a supportive, positive team culture (mentorship encouraged)

Qualifications

  • 1+ year veterinary hospital experience preferred (technician, liaison, CSR/CCA)
  • Open to the right person who is eager to learn and “gets it”
  • Strong customer service and communication skills
  • Ability to multitask, prioritize, and stay calm under pressure
  • Comfortable with computers (Word/Excel) and learning new software
  • Basic math skills for deposits and payment processing
  • Preferred knowledge of  ezyVet, SmatFlow(or similar), CareCredit 
  • Professional, pleasant, engaged, and respectful with clients, referring DVMs, and teammates
  • Interest in learning additional hospital skills is a plus (opportunities to learn Veterinary Assistant skills if desired) 

About CCVS

Cape Cod Veterinary Specialists is a growing emergency and specialty hospital serving Cape Cod and the Islands, with 20+ specialists across nine specialties. As a United Veterinary Care partner hospital, CCVS supports sustainable, fulfilling careers while providing exceptional care to our community.

Ready to be the calm, capable voice clients rely on?
Apply to join our Dennis Client Care team today.
 

Apply