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Client Care Associate Jobs (NOW HIRING)

Piermont Bank

Client Care Associate

Manhattan, NY · On-site

$75K - $85K/yr

Client Care Associate New York, NY Piermont Bank is a boutique specialty commercial bank focused on serving modern businesses with a digital first approach. As the first cloud native bank launched in ...

Piermont Bank

Client Care Associate

New York, NY · On-site

$75K - $85K/yr

The Client Care Associate is an integral part of Piermont Bank's client care team. It focuses on supporting clients from onboarding through their journey with Piermont and ensuring good experience ...

Piermont Bank

Client Care Associate

New York, NY · On-site

$75K - $85K/yr

The Client Care Associate is an integral part of Piermont Bank's client care team. It focuses on supporting clients from onboarding through their journey with Piermont and ensuring good experience ...

Forever

Client Care Associate

Pittsburgh, PA · On-site

$17/hr

Client Care Associate Optional Work from Home • Pittsburgh, PA 15222 Overview Category Customer Service Description Job Title: Client Care Associate Location: Open to Remote or Hybrid Department:

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To: Manager of Client Care Company: Forever, Inc. ( www.forever.com ) About FOREVER At FOREVER ® , we help ...

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Department: Client Care Reports To: Manager of Client Care Company: Forever, Inc. ( www.forever.com ) About FOREVER At FOREVER ® , we help ...

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Client Care Associate information

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How much do client care associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for client care associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.

How to get a job as a client care associate?

To become a client care associate, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with computer software such as CRM systems. Relevant certifications or training in customer service or healthcare may enhance prospects, and previous experience in client support roles is often preferred. Applying through company websites, networking, and tailoring resumes to highlight interpersonal skills are common steps in the process.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing their inquiries, resolving issues, and ensuring a positive experience. They often handle communication via phone, email, or chat, maintain client records, and may use customer relationship management (CRM) tools to track interactions and follow-up tasks.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What cities are hiring for Client Care Associate jobs?

Cities with the most Client Care Associate job openings:

What are the most commonly searched types of Client Care jobs?

The most popular types of Client Care jobs are:

What states have the most Client Care Associate jobs?

States with the most job openings for Client Care Associate jobs include:

Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Client Care Associate

Piermont Bank

Manhattan, NY • On-site

$75K - $85K/yr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Client Care Associate

New York, NY

Piermont Bank is a boutique specialty commercial bank focused on serving modern businesses with a digital first approach. As the first cloud native bank launched in the United States, Piermont was built on modern infrastructure that allows us to operate with greater flexibility, efficiency, and scalability than traditional banks. We combine disciplined commercial banking with innovative technology to deliver value added solutions for small and medium sized businesses and our fintech partners. Our team is dedicated to thoughtful risk management, strong client relationships, and building a bank designed for the future of financial services.

The Client Care Associate is an integral part of Piermont Bank's client care team. It focuses on supporting clients from onboarding through their journey with Piermont and ensuring good experience and services at all times.

Responsibilities:

  • Provide each new client an excellent account opening and onboarding experience.
  • Apply client, product, and process knowledge to answer questions and discern/relay onboarding requirements, steps, expected timeframes and status for diverse set of requests to clients and internal partners.
  • Process transactional activities including wires, online banking, remote deposit checks, ACH, and some limited teller transactions.
  • Work with internal teams to resolve any client issues and service accounts.
  • Communicate with clients and respond to inquiries in a responsive and timely manner.
  • Assist in improving and implementing compliance functions including audits controls, records management, approvals and ensuring all security procedures are strictly followed.
  • Support implementation of new programs and initiatives related to depository products and services when needed.

Qualifications:

  • Bachelor's degree or equivalent
  • 3+ years of related banking experience, teller, new accounts representative, universal banker or equivalent.
  • Knowledge about banking products and services, comprehensive understanding of regulatory and compliance related to daily job functions.
  • Strong technical skills and experience with depository related programs such as account opening, teller system etc.
  • Excellent customer communication and relation skills.
  • Ability to problem solve and work in a fast passed and evolving environment.

The hiring range for this position is $75,000 to $85,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other factors. A bonus and/or incentives may be provided as part of the compensation package, in addition to the full range of medical, dental, vision, 401k, and other benefits.

Piermont Bank is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, height, weight, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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