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Client Care Associate Jobs in Ontario (NOW HIRING)

National Veterinary Associates

The purpose of the Client Services (Hospital) Coordinator position is to expedite medical and clerical support to the medical and reception staff related to animal patient care and treatments. The ...

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Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.

How to get a job as a client care associate?

To become a client care associate, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with computer software such as CRM systems. Relevant certifications or training in customer service or healthcare may enhance prospects, and previous experience in client support roles is often preferred. Applying through company websites, networking, and tailoring resumes to highlight interpersonal skills are common steps in the process.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing their inquiries, resolving issues, and ensuring a positive experience. They often handle communication via phone, email, or chat, maintain client records, and may use customer relationship management (CRM) tools to track interactions and follow-up tasks.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What are the most commonly searched types of Client Care jobs in Ontario?

The most popular types of Client Care jobs in Ontario are:

What cities in Ontario are hiring for Client Care Associate jobs?

Cities in Ontario with the most Client Care Associate job openings:

Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Ontario as of August 2026, with employment types broken down into 2% As Needed, 64% Full Time, 28% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Care Coordinator

National Veterinary Associates
Veterinary Services • 10K+ employees

5.8

Company rating: 5.8 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

32nd of 52 rated veterinary

People enjoy working here

Learn more about National Veterinary Associatesexternal

Full-time

Medical, Retirement

Re-posted 16 days ago

Job description

The purpose of the Client Services (Hospital) Coordinator position is to expedite medical and clerical support to the medical and reception staff related to animal patient care and treatments. The position requires a practical knowledge of hospital organization, standard procedures and services. Also, the basic rules and protocols for governing clients and patient care. A successful HC is a reliable, flexible, self-motivated individual, preferably with years of veterinary medical experience as a technician or veterinary assistant to be part of a 2-man team. Reception experience is also helpful in addition to the medical aspect as this position acts as a bridge between the reception and medical staff. The position is a daytime position in a Fear Free, high volume 24-hour, busy, animal hospital with 12 Drs and 80 support staff.  The position is 3.5 days a week or approximately 42 hours a week. HC works 2 weekends a month. No major Holidays as we are ER only on those actual days. We offer medical insurance, 401k, and discounted medical services employees. Also, opportunities for CE and certifications such as the Fear Free Certification program. 

Responsibilities/Job Description 

       The core aspects of the position include but are not limited to monitoring and facilitating the flow of the regular and standby appointments of the day, emergencies, managing a nurse advice line, and helping Drs with screening and returning medical call backs, submitting referrals, and custom prescriptions 

       Other priorities are giving direction to medical staff for Emergencies, Scheduled Appointments, Surgery check ins and Standbys to be sure they are taken in a timely manner and by the appropriate medical team member 

       Directing technicians and Drs where to go next to keep the flow of appointments on schedule. Checking out their rooms or filling medications for their rooms so that they can move onto the next room or task 

       Keeping the appointment/SB White Board up to date 

       Communicating with PCC on lunches, techs or Drs who may need help 

       Communicating with the drop off technician and direct Drs to help with drop off between rooms 

       Providing miscellaneous support to all staff if necessary 

       Monitoring and responding to the Nurse Advice Line in a timely manner in case patients who call need to come in or need a response before the Drs start going home for the day 

       Bridging the gap between medical and reception teams - keeping communication flowing on appointments and standbys 

       Keeping appointments and stand by pet parents up to date on wait time on arrival, as needed while waiting and if an emergency occurs to let them know how they may be impacted 

       Submitting medical referrals and making sure the appropriate records and tests/imaging are submitted with the referral. 

       Answering questions about and helping techs fill routine medication requests appropriately 

       Must have the ability to multi-task, stop and start tasks with interruptions. 

       Returning moderately medical call backs for Dr such as lab calls, recommendations and responding to owners' requests and questions for the Drs so that they can be available for appointments and drop offs 

       Maintaining high level of communication with the Drs and keeping detailed up to date records on all communications between Drs and Pet parents 

       Able to work a 12-hour shift. Able to sit, stand and be actively present moving about the hospital when needed. 

       Ability to maintain calm when faced with emotional pet parents and situations and respond with compassion and professionalism. 

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About National Veterinary Associates

Sourced by ZipRecruiter

National Veterinary Associates, based in Agoura Hills, CA, US, is a leading provider in the veterinary healthcare industry. Established in 1996, it operates independently owned veterinary practices across the United States, Canada, Australia, and New Zealand. With a passion for pet health, National Veterinary Associates supports over 1000 veterinary hospitals and pet resort entities. Though their website, nva.com, doesn't explicitly describe their mission, it is evident that their aim is to empower veterinarians with the resources they need to provide high-quality, compassionate pet care services. They have made remarkable strides in advancing veterinary medicine, which is a testament to their industry influence and commitment.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Agoura Hills, CA, US

Year founded

1996

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