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Client Care Associate Jobs in Illinois (NOW HIRING)

SYNERGY HomeCare

Client Care Coordinator

Peoria, IL

$17 - $20/hr

When you join the SYNERGY HomeCare team as a Client Care Coordinator /Trainer, you will feel ... Education - CNA with minimun of Associates Degree * Skills - Developing personal relationships ...

FirstLight Home Care

Client Care Coordinator

Glenview, IL · On-site

$3.7K - $4.6K/mo

The Client Care Coordinator will directly interface with clients. Client Care Coordinator ... Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years ...

FirstLight Home Care

Client Care Coordinator

Glenview, IL · On-site

$3.7K - $4.6K/mo

The Client Care Coordinator will directly interface with clients. Client Care Coordinator ... Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years ...

Lyric National

Client Care Specialist

Lincolnwood, IL · On-site

$16.25 - $21.50/hr

Job Overview: We are seeking a motivated Client Care Specialist to join our call center ... Associate or Bachelor's degree * Experience: 3+ years of experience in a healthcare call center ...

Lyric National

Client Care Specialist

Lincolnwood, IL · On-site

$22/hr

Job Overview:We are seeking a motivated Client Care Specialist to join our call center ... Associate or Bachelor's degreeExperience: 3+ years of experience in a healthcare call center ...

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Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in Illinois? The most popular types of Client Care jobs in Illinois are:
What cities in Illinois are hiring for Client Care Associate jobs? Cities in Illinois with the most Client Care Associate job openings:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Illinois as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 17% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Client Care Coordinator

SYNERGY HomeCare

Peoria, IL

$17 - $20/hr

Full-time

PTO

Re-posted 8 days ago

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU!  When you join the SYNERGY HomeCare team as a Client Care Coordinator /Trainer, you will feel appreciated, recognized, and rewarded for the comforting, life-affirming care that comes right from your heart! Our promise to our clients is to bring full support for fuller lives and elevate their confidence, knowing they have someone like you by their side.

Do you:

  • Enjoy serving others with an unbridled passion
  • Utmost concern for ensuring any and all clients are taking care of?
  • Have a focus on CARE and ensuring continuity of care with service partners.
  • Have a big heart with a lot of love to share? 
  • Take charge with a warm smile? 

We are hiring a Client Care Coordinator / Trainer who can answer yes to these questions. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to support a dedicated team in caring for a wide variety of people, spanning all ages and all abilities.  We are seeking a Client Care Coordinator / Trainer to join our independently owned and operated national agency.

What you should know about the Client Care Coordinator / Trainer position with SYNERGY HomeCare:

Client Care Coordinator Benefits:

  • Competitive pay ranges between; additional consideration may be granted to those with substantial knowledge and experience with home care regulations, practices, management
  • Paid earned vacation and travel allowances.
  • Reimbursment stipend
  • Part-time or full-time available
  • Company vehicle (after 90 days)

Client Care Coordinator Responsibilities:

a.       Conduct client introductions and train and support caregiver team members 

b.      Report to the Operations Manager to coordinate on training schedule and compliance

c.       Assist with covering shifts in the event of call-offs

d.      Assist with filling shifts

e.       Act as key caregiver when not conducting training

f.        Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation compliance with state regulations

g.      Conduct Quality Assessment at client sites and on the phone

h.      Act as ambassador on behalf of the organization

I.    Help to improve employee and client retention rates through active communication and problem-solving efforts

J.      Become a reliable point of contact for each care provider and client

K.      Innovate and create initiatives to enhance the company's reputation

L.   Providing exemplary customer service

M.  Communicating regularly with clients and their families

N.  Other duties as assigned

O.  Evaluate care notes and ensure training compliance amongst caregiver team

P.  Conduction recruiting, orientations, and help with employee managements and reviews

Client Care Coordinator Requirements:

  • Experience – Two years supervisory or management experience in a home care setting preferred; or Three years Training experience in a caregiving environment
  • Education – CNA with minimun of Associates Degree
  • Skills – Developing personal relationships, time management skills, exemplary communication skills
  • Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!