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Client Care Associate Jobs in New York (NOW HIRING)

Piermont Bank

Client Care Manager

New York, NY · On-site

$75K - $95K/yr

Mentor Client Care Associates, as needed upon request of Chief Growth Officer. Qualifications : * Bachelor's degree or equivalent. * 7+ years of related banking experience, teller, new accounts ...

Piermont Bank

Client Care Manager

New York, NY

$75K - $95K/yr

Mentor Client Care Associates, as needed upon request of Chief Growth Officer. Qualifications : * Bachelor's degree or equivalent. * 7+ years of related banking experience, teller, new accounts ...

Chanel

Associate, Client Care Advisor

Piscataway, NJ · On-site

$14.75 - $20.50/hr

Associate, Client Care Advisor At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each ...

CHANEL

Associate, Client Care Advisor

Piscataway, NJ · On-site

$16 - $21.50/hr

Associate, Client Care Advisor At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach ...

Chanel

Associate, Client Care Advisor

Piscataway, NJ · On-site

$16 - $21.50/hr

Associate, Client Care Advisor At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach ...

Animal Specialty Center

Client Care Supervisor

Yonkers, NY · On-site

$26 - $31/hr

Client Care Supervisor - Veterinary Hospital We are seeking an experienced Client Care Supervisor ... High school diploma or equivalent (Associate's in business, vet tech, or related field preferred ...

Animal Specialty Center

Client Care Supervisor

Yonkers, NY · On-site

$26 - $31/hr

Client Care Supervisor - Veterinary Hospital We are seeking an experienced Client Care Supervisor ... High school diploma or equivalent (Associate's in business, vet tech, or related field preferred ...

Boca Recovery Center

Client Care Coordinator

Englewood, NJ · On-site

$19 - $24.75/hr

Client Care Coordinator Location: On Site , Englewood NJ , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Boca Recovery Center

Client Care Coordinator

Englewood, NJ · On-site

$19 - $24.75/hr

Client Care Coordinator Location: On Site , Englewood NJ , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

Boca Recovery Center

Client Care Coordinator

Englewood, NJ · On-site

$19 - $24.75/hr

Client Care Coordinator Location: On Site , Englewood NJ , M-F - 9-5 Department: Boca Health ... Requirements * Associate's Degree in Psychology, Social Work, Counseling, or related field ...

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Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in New York? The most popular types of Client Care jobs in New York are:
What cities in New York are hiring for Client Care Associate jobs? Cities in New York with the most Client Care Associate job openings:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in New York as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 19% Part Time, 2% Temporary, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Care Manager

Piermont Bank

New York, NY • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

About Us:
Piermont Bank is a boutique specialty commercial bank focused on serving modern businesses with a digital first approach. As the first cloud native bank launched in the United States, Piermont was built on modern infrastructure that allows us to operate with greater flexibility, efficiency, and scalability than traditional banks.
We combine disciplined commercial banking with innovative technology to deliver value added solutions for small and medium sized businesses and our fintech partners. Our team is dedicated to thoughtful risk management, strong client relationships, and building a bank designed for the future of financial services.
The Role:
The Client Care Manager is an integral part of Piermont Bank's client care team. It focuses on supporting clients from onboarding through their journey with Piermont and ensuring good experience and services at all times.
Responsibilities:
  • Provide each new client an excellent account opening and onboarding experience.
  • Apply client, product, and process knowledge to answer questions and discern/relay onboarding requirements, steps, expected timeframes, and status for diverse set of requests to clients and internal partners.
  • Process transactional activities including wires, online banking, remote deposit checks, ACH, and some limited teller transactions.
  • Proactively work with internal teams to resolve any client issues and service accounts.
  • Communicate with clients and respond to inquiries in a responsive and timely matter.
  • Lead efforts towards improving and implementing compliance functions including audits controls, records management, approvals and ensuring all security procedures are strictly followed.
  • Under the direction of the Team Lead, administer the implementation of new programs and initiatives related to depository products and services when needed.
  • Mentor Client Care Associates, as needed upon request of Chief Growth Officer.

Qualifications:
  • Bachelor's degree or equivalent.
  • 7+ years of related banking experience, teller, new accounts representative, universal banker or equivalent.
  • Knowledge about banking products and services, comprehensive understanding of regulatory and compliance related to daily job functions.
  • Strong technical skills and experience with depository related programs such as account opening, teller system etc.
  • Excellent customer communication and relationship skills.
  • Ability to problem solve and work in a fast passed and evolving environment.

The hiring range for this position is $75,000 to $95,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other factors. A bonus and/or incentives may be provided as part of the compensation package, in addition to the full range of medical, dental, vision, 401k, and other benefits.
Piermont Bank is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, height, weight, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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