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Client Care Director Jobs (NOW HIRING)

Always Best Care Senior Services

Care Coordinator

Tempe, AZ · On-site

$18.75 - $25.25/hr

Collaborate client care with our Scheduling Coordinator and Client Care Director * Follow up on incident reports, hospitalizations and changes in condition as needed within 24 business hours of ...

Addiction Recovery Care

Client Care Specialist

Ashland, KY · On-site

$15 - $19.75/hr

Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work ... Performs follow-ups to persons served/client referral sources as directed by supervisor. * Develops ...

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$36.5K

$103.2K

$177.5K

How much do client care director jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client care director in the United States is $103,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $128,000.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like top-tier surgeons, successful entrepreneurs, and certain investment bankers can reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

How does a Client Care Director typically collaborate with other departments to enhance client satisfaction?

A Client Care Director regularly works cross-functionally with sales, operations, and product teams to address client needs and ensure a seamless service experience. This role often involves attending strategy meetings, sharing client feedback, and coordinating solutions to complex service issues. Effective collaboration helps to align company offerings with client expectations, leading to higher satisfaction and retention rates. Building strong interdepartmental relationships is key to proactively identifying opportunities for improvement and delivering exceptional client care.

What does a Client Care Director do?

A Client Care Director is responsible for overseeing the delivery of high-quality services to clients, ensuring their needs are met and their satisfaction is maintained. They manage client relationships, address concerns, and coordinate with internal teams to improve client experiences. Additionally, they may supervise client care staff, develop client service strategies, and monitor performance metrics to ensure service standards are upheld. Their goal is to foster long-term relationships and enhance the overall reputation of the organization.

What is the highest paid position in a hospital?

In hospitals, the highest paid positions are typically executive roles such as Chief Executive Officer (CEO) or Chief Medical Officer (CMO), who oversee hospital operations and medical staff. These roles often require extensive experience, advanced degrees, and leadership skills, and they can earn salaries well above other healthcare professionals.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, requiring basic administrative skills, familiarity with medical terminology, and sometimes certification. It provides experience in healthcare settings and can serve as a stepping stone to more advanced medical careers, but it may involve repetitive tasks and limited advancement without further training.

What does a director of client care do?

A director of client care oversees the delivery of services to clients, ensuring their needs are met and satisfaction is maintained. They manage client relationships, lead customer service teams, develop strategies to improve client experience, and often coordinate with other departments to ensure quality standards are upheld.

What are the key skills and qualifications needed to thrive as a Client Care Director, and why are they important?

To thrive as a Client Care Director, you need a strong background in client relations, team leadership, and service management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with client relationship management (CRM) systems, scheduling software, and compliance regulations is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and effectively managing staff and client expectations. These abilities ensure the delivery of high-quality client experiences, operational efficiency, and sustained business growth.

What is the difference between Client Care Director vs Client Services Manager?

AspectClient Care DirectorClient Services Manager
ResponsibilitiesOversees overall client satisfaction, strategic client relationship management, and department leadershipManages client accounts, coordinates service delivery, and ensures client needs are met
Required CredentialsTypically requires a bachelor’s degree, experience in client relations, and leadership skillsUsually requires a bachelor’s degree and experience in client support or account management
Work EnvironmentExecutive-level, strategic planning, often in corporate or agency settingsOperational, client-facing roles within service teams or departments

The main difference is that a Client Care Director focuses on strategic leadership and overall client satisfaction, while a Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills and industry experience, but the Director typically has broader responsibilities and a higher level of oversight.

What cities are hiring for Client Care Director jobs? Cities with the most Client Care Director job openings:
What are the most commonly searched types of Client Care jobs? The most popular types of Client Care jobs are:
What states have the most Client Care Director jobs? States with the most job openings for Client Care Director jobs include:
Client Care Director jobs near you

Assistant Director, Client Care

LaunchPad Home Group

Scottsdale, AZ • On-site

Full-time

Posted 15 days ago

Job description

About LaunchPad Home Group
LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day.
About this Role and the Southwest Region
The Southwest Region represents one of LaunchPad Home Group's highest-growth and most strategically significant markets, encompassing a diverse and expanding client base across multiple states. As the Assistant Director of Client Care for the SW Region, you will play a pivotal role in scaling the department's operational infrastructure to keep pace with that growth, while preserving the personalized, high-touch service experience our clients expect. Reporting directly to the Client Care Director, SW Region, you will act as the operational backbone of the team: translating directional strategy into ground-level execution, elevating supervisor performance, and ensuring every client touchpoint reflects the LaunchPad standard. This is a high-visibility leadership role with direct impact on regional revenue, client retention, and the long-term strength of our brand in the Southwest.
Position Summary
The Assistant Director of Client Care is a senior operational leader responsible for the performance, culture, and strategic direction of the Client Care department across in-office and remote teams. This role serves as the critical link between frontline Supervisors and the Client Care Director, ensuring consistent service excellence, operational efficiency, and alignment with the organization's revenue and brand goals. The ideal candidate brings 7-10 years of progressive leadership experience in a contact center or home services environment, with a track record of building high-performing teams, driving measurable results, and translating organizational strategy into day-to-day execution.
ESSENTIAL JOB FUNCTIONS:
Leadership & Team Development
  • Provide strategic oversight and direct leadership to Client Care Supervisors, fostering a culture of accountability, professional growth, and service excellence
  • Design and execute leadership development programs that build supervisor capability and create a pipeline of internal talent
  • Conduct regular performance evaluations, structured coaching sessions, and development planning for direct reports
  • Model and reinforce the company's Code of Conduct and core values across all levels of the department

Operational Strategy & Performance
  • Own departmental KPI performance, establishing targets, monitoring outcomes, and implementing data-driven improvement initiatives
  • Analyze call center performance metrics, workforce trends, and client feedback to proactively identify gaps and opportunities
  • Lead the development and continuous improvement of Standard Operating Procedures, call center workflows, and client escalation protocols
  • Drive operational consistency across in-office and remote teams, ensuring uniform service standards and representative experience

Cross-Functional Collaboration & Strategic Alignment
  • Serve as a key liaison between the Client Care department and other business units, including Operations, Sales, and Marketing, to align processes and elevate the client journey
  • Partner with the Client Care Director to translate brand-level revenue goals and organizational priorities into actionable team objectives
  • Represent the Client Care function in leadership meetings, contributing insights on team performance, client experience trends, and operational risks

Training, Quality & Client Experience
  • Collaborate with the Regional Trainer to design, implement, and evaluate training programs for new hire onboarding and ongoing representative development
  • Oversee quality assurance initiatives, ensuring consistent client interactions that reflect the company's service standards and brand promise
  • Serve as the senior point of escalation for complex client issues, modeling resolution strategies that protect the client relationship and business integrity
  • Champion a client-first culture by embedding feedback loops, satisfaction metrics, and continuous improvement practices into daily operations

SKILLS & ABILITIES:
  • Visionary leader with the ability to set strategic direction, inspire teams, and drive results across a matrixed, fast-paced organization
  • Exceptional analytical and problem-solving skills; ability to synthesize complex performance data into actionable strategies
  • Demonstrated capacity to build collaborative relationships with internal stakeholders and executive leadership
  • Outstanding communication skills-written, verbal, and presentational-with the ability to influence at all levels of the organization
  • Highly organized and process-oriented, with strong project management capabilities and the ability to manage multiple priorities simultaneously
  • Comfortable operating in ambiguous, high-growth environments with a bias toward action and continuous improvement
  • Executive presence and sound judgment; knows when to escalate and how to navigate sensitive situations with professionalism
  • Energetic, data-driven, and results-focused; thrives in a culture of accountability and performance excellence

MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent required
  • 7-10 years of progressive experience in contact center or home services leadership, including management of managers
  • Demonstrated success developing and executing KPI-driven strategies in a multi-team environment
  • Proven experience building and scaling operational processes and call center best practices

PREFERRED REQUIREMENTS:
  • Bachelor's degree in Business, Management, Communications, or a related field
  • Bilingual proficiency in Spanish and English strongly preferred
  • Project Management experience is a plus
  • Proficiency with call center platforms, CRM systems, and workforce management tools
  • Prior experience in a high-growth, franchise, or multi-location home services organization

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Responsibilities are subject to change based on the evolving needs of the business and organizational priorities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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