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Client Care Director Jobs in Oregon (NOW HIRING)

Insight Senior Living

Home Care Director

Salem, OR · On-site

$90 - $140/hr

POSITION SUMMARYThe Home Care Director is responsible for the overall management, compliance, and ... Monitor client satisfaction and address service concerns promptly.Manage contracts and agreements ...

SkinSpirit

Client Care Administrator

Portland, OR · On-site

$20 - $28/hr

The Client Care Coordinator is primarily responsible for providing support with the daily ... Ability to work as part of a team and take initiative independent of direct supervision * Knowledge ...

Ayahealthcare

Director, Client Optimization - Locums

OR · On-site +1

$115K - $130K/yr

Join Aya Healthcare, a winner of multiple Top Workplace awards! The Director, Client Optimization - Locums will be responsible for deepening relationships with existing hospital and healthcare system ...

Embark Behavioral Health

Executive Director

Bend, OR · On-site

$120K - $130K/yr

As the Executive Director , you'll lead a mission-driven team utilizing innovative, relationship ... Lead multidisciplinary teams to deliver high-quality, client-centered care using a collaborative ...

Embark Behavioral Health

Executive Director

Bend, OR · On-site

$120K - $130K/yr

As the Executive Director , you'll lead a mission-driven team utilizing innovative, relationship ... Lead multidisciplinary teams to deliver high-quality, client-centered care using a collaborative ...

Embark Behavioral Health

Executive Director

Bend, OR

$120K - $130K/yr

As the Executive Director , you'll lead a mission-driven team utilizing innovative, relationship ... Lead multidisciplinary teams to deliver high-quality, client-centered care using a collaborative ...

Embark Behavioral Health

Executive Director

Bend, OR · On-site

$120 - $130/hr

As the Executive Director , you'll lead a mission-driven team utilizing innovative, relationship ... Lead multidisciplinary teams to deliver high-quality, client-centered care using a collaborative ...

Embark Behavioral Health

Executive Director

Bend, OR · On-site

$120K - $130K/yr

As the Executive Director , you'll lead a mission-driven team utilizing innovative, relationship ... Lead multidisciplinary teams to deliver high-quality, client-centered care using a collaborative ...

Bcbsa

Director, Trade Client Relations

OR · On-site +1

$155K - $175K/yr

... care professional in a clinical setting - for nearly 100 million Americans. The Trade Client ... Director liaises with Synergie Participants and manages clinical policies to comply with ...

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Client Care Director information

What does a client care director do?

A Client Care Director is responsible for overseeing the delivery of high-quality services to clients, ensuring their needs are met and their satisfaction is maintained. They manage client relationships, address concerns, and coordinate with internal teams to improve client experiences. Additionally, they may supervise client care staff, develop client service strategies, and monitor performance metrics to ensure service standards are upheld. Their goal is to foster long-term relationships and enhance the overall reputation of the organization.

What are the key skills and qualifications needed to thrive as a client care director, and why are they important?

To thrive as a Client Care Director, you need a strong background in client relations, team leadership, and service management, often supported by a degree in business, healthcare administration, or a related field. Familiarity with client relationship management (CRM) systems, scheduling software, and compliance regulations is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and effectively managing staff and client expectations. These abilities ensure the delivery of high-quality client experiences, operational efficiency, and sustained business growth.

How does a client care director typically collaborate with other departments to enhance client satisfaction?

A Client Care Director regularly works cross-functionally with sales, operations, and product teams to address client needs and ensure a seamless service experience. This role often involves attending strategy meetings, sharing client feedback, and coordinating solutions to complex service issues. Effective collaboration helps to align company offerings with client expectations, leading to higher satisfaction and retention rates. Building strong interdepartmental relationships is key to proactively identifying opportunities for improvement and delivering exceptional client care.

What is the difference between Client Care Director vs Client Services Manager?

AspectClient Care DirectorClient Services Manager
ResponsibilitiesOversees overall client satisfaction, strategic client relationship management, and department leadershipManages client accounts, coordinates service delivery, and ensures client needs are met
Required CredentialsTypically requires a bachelor’s degree, experience in client relations, and leadership skillsUsually requires a bachelor’s degree and experience in client support or account management
Work EnvironmentExecutive-level, strategic planning, often in corporate or agency settingsOperational, client-facing roles within service teams or departments

The main difference is that a Client Care Director focuses on strategic leadership and overall client satisfaction, while a Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills and industry experience, but the Director typically has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Client Care jobs in Oregon?

The most popular types of Client Care jobs in Oregon are:

Client Care Director jobs near you

Home Care Director

Salem, OR • On-site

Insight Senior Living
See more jobs at Insight Senior Livingexternal

$90 - $140/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

POSITION SUMMARYThe Home Care Director is responsible for the overall management, compliance, and daily operations of the Ativo Home Care business in the Portland area. Additional compensation will be available through our leadership incentive program and profit-sharing opportunity based on agency growth and profitability.RESPONSIBILITIESInclude but are not limited to the following:Ensure compliance with all applicable state regulations and laws.Maintain licensure, required documentation, and records in accordance with state requirements.Develop and implement policies and procedures to support compliance and best practices.Coordinate and prepare for inspections, audits, and surveys.Direct and oversee daily operations, including caregiver referrals, scheduling, and client service coordination.Monitor client satisfaction and address service concerns promptly.Manage contracts and agreements with clients, caregivers, and third-party payers.Oversee billing, payroll, and financial reporting functions in collaboration with administrative staff.Recruit, screen, and credential caregivers to ensure qualifications meet state requirements.Maintain accurate caregiver personnel files, including background checks, health screenings, and continuing education.Provide orientation, training, and ongoing support to caregivers.Foster a positive work environment that promotes retention and quality care.Conduct client intake assessments to determine service needs and match appropriate caregivers.Develop and maintain strong relationships with clients, families, healthcare providers, and referral sources.Promote services through networking and community outreach.Monitor caregiver performance and client satisfaction through follow-up and evaluations.Implement corrective actions when necessary to ensure service quality.Track and analyze performance metrics to improve operational efficiency.Supervisory Responsibility: YesQUALIFICATIONSEducation & Experience:Bachelor’s degree in healthcare administration, business management, nursing, social work, or related field (Master’s preferred).Minimum of 3–5 years of management experience in home care, home health, or related healthcare services.Knowledge, Skills & Abilities:Strong knowledge of local state regulations.Proven leadership, organizational, and problem-solving skills.Excellent interpersonal, communication, and customer service skills.Proficiency in scheduling systems and general office software. #J-18808-Ljbffr

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