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Client Care Associate Jobs in Pennsylvania (NOW HIRING)

Forever

Client Care Associate

Pittsburgh, PA · On-site

$17/hr

Client Care Associate Optional Work from Home • Pittsburgh, PA 15222 Overview Category Customer Service Description Job Title: Client Care Associate Location: Open to Remote or Hybrid Department:

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To: Manager of Client Care Company: Forever, Inc. ( www.forever.com ) About FOREVER At FOREVER ® , we help ...

JEVS Care at Home

Client Care Manager

Philadelphia, PA · On-site

The Client Care Manager reports to the Associate Director of their Office. Responsibilities * Ensure that all Clients receive 100% service utilization, and if not possible provide documentation and ...

JEVS Care at Home

Client Care Manager

Philadelphia, PA · On-site

The Client Care Manager reports to the Associate Director of their Office. Responsibilities * Ensure that all Clients receive 100% service utilization, and if not possible provide documentation and ...

JEVS Care at Home

Client Care Manager

Philadelphia, PA · On-site

The Client Care Manager reports to the Associate Director of their Office. Responsibilities * Ensure that all Clients receive 100% service utilization, and if not possible provide documentation and ...

Home Instead

Client Care Coordinator

Erie, PA · On-site

$17 - $19.25/hr

... Client Care Coordinator to join our team in Erie, PA. This is primarily an in-office, daytime ... For more than 22 years, Cunningham Caring & Associates, Inc. d/b/a Home Instead has proudly served ...

USVTA, Veterinary Recruiting

$90 - $120/hr

General Practice Care - Associate Veterinarian - Plymouth Meeting , {State_Code} Plymouth Meeting ... Enthusiasm for client education and all aspects of preventative wellness care. * Providing a little ...

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Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.

How to get a job as a client care associate?

To become a client care associate, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with computer software such as CRM systems. Relevant certifications or training in customer service or healthcare may enhance prospects, and previous experience in client support roles is often preferred. Applying through company websites, networking, and tailoring resumes to highlight interpersonal skills are common steps in the process.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing their inquiries, resolving issues, and ensuring a positive experience. They often handle communication via phone, email, or chat, maintain client records, and may use customer relationship management (CRM) tools to track interactions and follow-up tasks.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What are the most commonly searched types of Client Care jobs in Pennsylvania?

The most popular types of Client Care jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Client Care Associate jobs?

Cities in Pennsylvania with the most Client Care Associate job openings:

Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 2% As Needed, 66% Full Time, 26% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Care Associate

Pittsburgh, PA • On-site

Forever
See more jobs at Foreverexternal

$17/hr

Other

Re-posted 4 days ago

Job description

Client Care Associate

Optional Work from Home • Pittsburgh, PA 15222

Overview

Category Customer Service

Description

Job Title: Client Care Associate

Location: Open to Remote or Hybrid

Department: Client Care

Reports To: Manager of Client Care

Company: Forever, Inc.

At FOREVER, we help families and individuals save, organize, and share their precious memories – for generations. As the world's first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We're on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you'll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You'll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities

  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned
Qualifications
  • Secondary Education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.
  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.
  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule: Monday – Friday 12 am – 9 pm EST plus 1-2 weekends/month (10 am – 6 pm shift EST) When working on weekends, you will be given 2 weekdays off that week.
  • Compensation: $17.00/hour + based on experience

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