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Manager Client Care Jobs in Virginia (NOW HIRING)

Ethos Veterinary Health

Client Care Specialist

Henrico, VA · On-site

$18 - $20/hr

Veterinary Client Care Specialist - | $18-$20/hr Location: Short Pump, VA Full-Time | 4x10's | 2pm ... to our management team. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA ...

Ethos Veterinary Health

Client Care Specialist

Henrico, VA · On-site

$18 - $20/hr

Veterinary Client Care Specialist - | $18-$20/hr Location: Short Pump, VA Full-Time | 4x10's | 2pm ... to our management team. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA ...

MLS Educational Consultants

Client Care Specialist

Mclean, VA · On-site

$17.25 - $22.75/hr

... management, greeting walk-ins in the office, greeting new parents and students at the first lesson ... of client care Communicate with clients primarily by phone with confirmation emails Ensure a ...

MLS Educational Consultants

Client Care Specialist

Mclean, VA · On-site

$17.25 - $22.75/hr

Summary The Client Care Specialist is responsible for client-facing administrative functions of MLS Educational Consultants, including scheduling lessons and meetings, handling records management ...

MLS Educational Consultants

Client Care Specialist

Mclean, VA · On-site

$17.25 - $22.75/hr

Summary The Client Care Specialist is responsible for client-facing administrative functions of MLS Educational Consultants, including scheduling lessons and meetings, handling records management ...

ComForCare

Client Care Coordinator

Mannboro, VA · On-site

$23 - $25/hr

Coordinate and manage home care services for clients, ensuring seamless care delivery * Serve as the primary point of contact for clients, families, and caregivers * Conduct client intake assessments ...

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Manager Client Care information

See Virginia salary details

$11

$26

$46

How much do manager client care jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for manager client care in Virginia is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $32.74 per hour, depending on experience, location, and employer.

What does a Manager Client Care do?

A Manager Client Care is responsible for overseeing the client service team and ensuring that customers receive exceptional support and assistance. They manage client relationships, resolve escalated issues, and implement processes to improve client satisfaction. Additionally, they analyze client feedback to identify trends and areas for improvement, train staff, and collaborate with other departments to address client needs. Their ultimate goal is to enhance the overall client experience and maintain long-term client loyalty.

What are the key skills and qualifications needed to thrive as a Manager Client Care?

To thrive as a Manager Client Care, you need expertise in customer service management, problem-solving, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, performance metrics tools, and sometimes industry-specific certifications is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support a team set standout managers apart. These skills ensure effective client satisfaction, efficient operations, and the development of high-performing teams that drive business success.

How does a Manager Client Care typically collaborate with other departments to enhance client satisfaction?

A Manager Client Care often works closely with teams such as Sales, Product Development, and Technical Support to ensure a seamless client experience. This collaboration involves sharing client feedback, coordinating on issue resolution, and developing service improvements based on client needs. Regular meetings and cross-departmental projects are common, as they help align strategies and address any service gaps. Effective communication and relationship-building skills are key for success in this collaborative environment.
What are the most commonly searched types of Client Care jobs in Virginia? The most popular types of Client Care jobs in Virginia are:
What cities in Virginia are hiring for Manager Client Care jobs? Cities in Virginia with the most Manager Client Care job openings:
Manager Client Care jobs near you
Infographic showing various Manager Client Care job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,232 per year, or $26.6 per hour.

Client Care Coordinator

Mainspring Recovery

Lynchburg, VA • On-site

$15 - $18/hr

Other

Posted 6 days ago

Job description

About Mainspring Recovery
Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.
Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.
Job Title:
Client Care Coordinator
Reports To:
Facilities Manager
Department:
Administration
Location:
On-site, Lynchburg, VA
Employment Type:
Full-time | Hourly | Non-Exempt
Compensation:
The pay for this position is $15 - $18 per hour, set in good faith based on the responsibilities of the role, qualifications, and market conditions.
Job Summary
The Client Care Coordinator plays a vital role in supporting client care coordination and day-to-day operational flow across Mainspring Recovery. This position serves as a central point of communication between clinical teams, operations, insurance partners, and external providers to ensure clients are properly scheduled, prepared for, transported to (as applicable), and successfully attend all assigned virtual and in-person appointments.
This is a fast-paced, highly collaborative, on-site role requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities. Client Care Coordinator supports appointment readiness, transportation, medication coordination, insurance follow-up, and cross-department communication to promote continuity of care and smooth daily operations.
Key Responsibilities
  • Coordinate and ensure clients are prepared for and attend all assigned virtual and in-person appointments.
  • Transport clients to and from medical, clinical, and ancillary appointments as assigned.
  • Assist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff.
  • Communicate with insurance providers regarding authorizations, denials, and coverage-related questions.
  • Track, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams.
  • Serve as a liaison between clients, clinical teams, operations, and administrative departments to ensure clear, timely communication.
  • Maintain accurate scheduling, tracking, and coordination records related to appointments and client movement.
  • Support day-to-day health unit operations to ensure efficient workflow and minimal disruption to client care.
  • Maintain confidentiality and comply with HIPAA, organizational policies, and professional standards at all times.
  • Collaborate with department leaders to anticipate needs, resolve issues, and support continuity of services.
Minimum Qualifications
Education / Credentials
  • High school diploma or equivalent required.
Experience
  • Demonstrated ability to coordinate schedules, logistics, and communication across multiple departments.
  • Working knowledge of general medical and insurance terminology preferred.
Knowledge / Skills
  • Strong organizational, time management, and multitasking skills.
  • Clear verbal and written communication skills.
  • Ability to maintain professionalism and confidentiality in a healthcare environment.
  • Ability to work independently while collaborating effectively within a team.
Working Conditions
  • Direct care and client-facing position.
  • On-site position with frequent interaction with clients and staff.
  • Regular movement throughout the facility and community for transportation and coordination needs.
  • Driving independently and with clients or staff.
  • Occasional evenings or weekends may be required based on program needs.
Why This Role Matters
  • Directly supports client engagement, continuity of care, and treatment outcomes.
  • Plays a key role in keeping daily operations running smoothly across departments.
  • Offers exposure to clinical, operational, and administrative functions within a mission-driven organization.
  • Provides opportunities for professional growth in healthcare and behavioral health operations.

Pre-Employment Requirements
Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.
Equal Employment Opportunity Statement
Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
EEO is the Law:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
The pay range for this role is:
15 - 18 USD per hour (Lynchburg 3.5/3.1/2.5)

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