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Manager Client Care Jobs in Ohio (NOW HIRING)

Home Instead

Client Care Manager

Austintown, OH · On-site

Client Care Manager_ LPN, Nurse preferred Where Excellence Meets Compassion At Home Instead, we are redefining what exceptional aging care looks like - and we are looking for people who want to be ...

Beech Acres

Manager, Client Experience

Cincinnati, OH · On-site

$64K - $80K/yr

Benefits effective 1st day of hire which includes health care, dental and vision. * Best in market ... The Manager, Client Experience, will work collaboratively across departments to strengthen ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Experience supporting healthcare or other highly regulated industries. * Familiarity with contract ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Experience supporting healthcare or other highly regulated industries. * Familiarity with contract ...

Mutual of Omaha Mortgage

Client Care Coordinator

Dublin, OH · On-site

$17 - $22.25/hr

Client Care Coordinator Dublin, Ohio | Full-Time | In-Office Join the Nation's Leading Lifestyle ... Can successfully manage multiple files and priorities. * Enjoys working in a fast-paced, team ...

Mutual of Omaha Mortgage

Client Care Coordinator

Dublin, OH · On-site

$17 - $22.25/hr

Client Care Coordinator Dublin, Ohio | Full-Time | In-Office Join the Nation's Leading Lifestyle ... Can successfully manage multiple files and priorities. * Enjoys working in a fast-paced, team ...

Mutual of Omaha Mortgage

Client Care Coordinator

Dublin, OH · On-site

$17 - $22.25/hr

Client Care Coordinator Dublin, Ohio | Full-Time | In-Office Join the Nation's Leading Lifestyle ... Can successfully manage multiple files and priorities. * Enjoys working in a fast-paced, team ...

Dawson

Client Care Coordinator

Dublin, OH

$22 - $25/hr

Client Care Coordinator Mortgage & Financial Services $22.00-$25.00 per hour + $125 per loan worked ... Collect, organize, and manage required loan documentation * Coordinate with borrowers, loan ...

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Manager Client Care information

What does a Manager Client Care do?

A Manager Client Care is responsible for overseeing the client service team and ensuring that customers receive exceptional support and assistance. They manage client relationships, resolve escalated issues, and implement processes to improve client satisfaction. Additionally, they analyze client feedback to identify trends and areas for improvement, train staff, and collaborate with other departments to address client needs. Their ultimate goal is to enhance the overall client experience and maintain long-term client loyalty.

What are the key skills and qualifications needed to thrive as a Manager Client Care?

To thrive as a Manager Client Care, you need expertise in customer service management, problem-solving, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, performance metrics tools, and sometimes industry-specific certifications is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support a team set standout managers apart. These skills ensure effective client satisfaction, efficient operations, and the development of high-performing teams that drive business success.

How does a Manager Client Care typically collaborate with other departments to enhance client satisfaction?

A Manager Client Care often works closely with teams such as Sales, Product Development, and Technical Support to ensure a seamless client experience. This collaboration involves sharing client feedback, coordinating on issue resolution, and developing service improvements based on client needs. Regular meetings and cross-departmental projects are common, as they help align strategies and address any service gaps. Effective communication and relationship-building skills are key for success in this collaborative environment.

What are the responsibilities of a manager client care?

A manager client care is responsible for overseeing customer service operations, ensuring client satisfaction, resolving escalated issues, and managing a team of customer service representatives. They often analyze service metrics, develop improvement strategies, and coordinate with other departments to enhance the client experience.

What are the most commonly searched types of Client Care jobs in Ohio?

The most popular types of Client Care jobs in Ohio are:

What cities in Ohio are hiring for Manager Client Care jobs?

Cities in Ohio with the most Manager Client Care job openings:

Manager Client Care jobs near you
Infographic showing various Manager Client Care job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Care Manager

Home Instead - Austintown

Austintown, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Client Care Manager_ LPN, Nurse preferred

Where Excellence Meets Compassion

At Home Instead, we are redefining what exceptional aging care looks like — and we are looking for people who want to be part of something meaningful.

This is not just a client care role. It is an opportunity to become a trusted guide for families during some of the most important and emotional moments in their lives while helping build a culture where both clients and Care Professionals feel supported, valued, and cared for.

We are seeking a compassionate, relationship-focused, and solutions-driven Client Care Advisor who thrives in a fast-paced environment, communicates with confidence and empathy, and believes in finding ways to say “yes” for the families we serve.

If you are someone who naturally builds trust, solves problems calmly, and wants work that truly matters every day — we would love to meet you.

What You’ll Do

As a Client Care Advisor, you will play a key role in creating exceptional experiences for clients, families, and Care Professionals from the very first interaction forward.

You will:

  • Meet with prospective clients and families to understand care needs and create personalized care plans
  • Conduct Care Consultations with compassion, professionalism, and confidence
  • Help families navigate difficult situations while providing reassurance, guidance, and solutions
  • Build strong ongoing relationships with clients, families, and Care Professionals
  • Conduct quality assurance visits and follow-up calls to ensure service excellence
  • Collaborate closely with Scheduling, HR, and Leadership teams to support continuity of care
  • Support and encourage Care Professionals through communication, coaching, and recognition
  • Proactively resolve concerns and help create positive outcomes for clients and families
  • Maintain accurate documentation and contribute to overall territory growth and client satisfaction

What Makes Someone Successful in This Role

We are looking for someone who:

  • Leads with compassion and professionalism
  • Communicates positively and confidently, even during challenges
  • Is highly organized and adaptable in a fast-moving environment
  • Builds relationships naturally and earns trust quickly
  • Thinks in terms of solutions, not barriers
  • Works collaboratively and values being part of a strong team
  • Has experience in healthcare, home care, client services, case management, or relationship management (preferred)

Why Home Instead?

At Home Instead, you are part of a mission-driven organization that believes in supporting both our clients and our team members at a high level.

We offer:

  • Meaningful work with purpose and impact
  • A supportive and collaborative culture
  • Professional growth and development opportunities
  • Unlimited PTO
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Performance-based bonus opportunities

Our Core Values

We lead with: Compassion, Commitment, Integrity, Courage, and Inspiration

If you are passionate about helping others, building meaningful relationships, and making a difference every day, we’d love to hear from you.

Apply