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Manager Client Care Jobs in Ohio (NOW HIRING)

Alto Healthcare Staffing

Account Manager

Dayton, OH

Will drive the overall satisfaction of our clients through consultant engagement, client engagement, and one-to-one care of daily schedules through our systems. Responsibilities: The Account Manager ...

Quantum Corporation

Client Support Manager

Dublin, OH · On-site

$85 - $110/hr

Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when ... The Client Support Manager has responsibility for managing day‑to‑day client management ...

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Manager Client Care information

What does a Manager Client Care do?

A Manager Client Care is responsible for overseeing the client service team and ensuring that customers receive exceptional support and assistance. They manage client relationships, resolve escalated issues, and implement processes to improve client satisfaction. Additionally, they analyze client feedback to identify trends and areas for improvement, train staff, and collaborate with other departments to address client needs. Their ultimate goal is to enhance the overall client experience and maintain long-term client loyalty.

What are the key skills and qualifications needed to thrive as a Manager Client Care?

To thrive as a Manager Client Care, you need expertise in customer service management, problem-solving, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, performance metrics tools, and sometimes industry-specific certifications is typically required. Excellent interpersonal skills, leadership, and the ability to motivate and support a team set standout managers apart. These skills ensure effective client satisfaction, efficient operations, and the development of high-performing teams that drive business success.

How does a Manager Client Care typically collaborate with other departments to enhance client satisfaction?

A Manager Client Care often works closely with teams such as Sales, Product Development, and Technical Support to ensure a seamless client experience. This collaboration involves sharing client feedback, coordinating on issue resolution, and developing service improvements based on client needs. Regular meetings and cross-departmental projects are common, as they help align strategies and address any service gaps. Effective communication and relationship-building skills are key for success in this collaborative environment.

What are the responsibilities of a manager client care?

A manager client care is responsible for overseeing customer service operations, ensuring client satisfaction, resolving escalated issues, and managing a team of customer service representatives. They often analyze service metrics, develop improvement strategies, and coordinate with other departments to enhance the client experience.

What are the most commonly searched types of Client Care jobs in Ohio?

The most popular types of Client Care jobs in Ohio are:

What cities in Ohio are hiring for Manager Client Care jobs?

Cities in Ohio with the most Manager Client Care job openings:

Manager Client Care jobs near you
Infographic showing various Manager Client Care job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Care & Intake Specialist

Kisling, Nestico & Redick

OH • On-site

$17 - $22.75/hr

Full-time

Re-posted 18 days ago

Job description

  • Create and field client intakes
  • Collect and record information from potential clients and open cases in case management software
  • Send and receive retainer agreements for perspective clients who meet the specific criteria.
  • Maintain data entry requirements by following data program techniques and procedures
    • Verify entered data by reviewing, correcting, deleting, or re-entering information
    • Combine data from multiple systems
  • Regular, consistent, punctual attendance
  • Follow-up on intakes (as needed)
  • Placing outbound calls
  • Contact with medical providers and clients regarding availability of doctor appointments
  • Follow up calls from medical providers when clients are non-compliant with appointments
  • Consistent and regular communications with clients regarding appointments
  • Consistent and regular communications with legal team regarding clients

Requirements
  • Understanding of general legal procedures and business practices
  • Standard clerical and general office administration procedures
  • High volume phones, call center and/or law firm experience is preferred
  • Exceptional communication skills
  • Ability to work well under pressure and to exercise good judgment
  • Strong attention to detail
  • Strong working knowledge of MS Office Suite
  • Must work well in a team atmosphere
  • Ability to lift a minimum of twenty pounds
  • High School Diploma or GED required
  • Must type 45 wpm with accuracy
  • No Supervisor responsibility
  • This is a full time position, standard hours Monday - Friday of 40 hours per week. Some overtime, as necessary based upon projects.

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