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Manager Application Support Engineer Jobs in Tennessee

ACA Group

Application Support Engineer

Chattanooga, TN · Hybrid

Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology ... This role is integral to the daily operations of our technology support team, with a specific focus ...

Sonsoft Inc

Application Support Analyst

Nashville, TN · On-site

Preferred At least 4 years of experience in Production Support Skills Experience in Windows and UNIX/Linux , Oracle and PL/SQL, Autosys, Application Management Experience, ITIL, Experience in Agile ...

Fortive

Technical Support Engineer

Franklin, TN · On-site

Customer Engagement and Project Management * Present technical requirements for fitting Censis ... Review and translate SQL database information, application error logs, and other diagnostic data.

New

Nephila

Support Engineer

Nashville, TN · On-site

$600/day

We are asset managers with an insurance twist - we manage $8 billion of catastrophe, specialty and ... We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure ...

Nephila

Support Engineer

Nashville, TN

$600/day

We are asset managers with an insurance twist - we manage $8 billion of catastrophe, specialty and ... We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure ...

Russell Tobin

Support Engineer

Nashville, TN · On-site

Russell Tobin is seeking to hire a Support Engineer II in Nashville, TN for a Fortune 5 Tech ... a managed desktop environment. • Basic working knowledge of Linux/UNIX systems (Red Hat ...

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Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

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Manager Application Support Engineer jobs near you
Application Support Engineer

Application Support Engineer

ACA Group

Chattanooga, TN • Hybrid

Other

Medical, Life

Posted yesterday

Job description

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

  • Office Locations: NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga and Portland, Maine.
  • Must be able to go into one of these offices 2 days/week (Hybrid)
  • All other locations will operate remotely until we establish an office in your area
  • Must be able to work Mountain time OR PST


Position Summary :
This role is integral to the daily operations of our technology support team, with a specific focus on the personal trading components of ACA Technology platforms.  This includes identifying issues, troubleshooting, offering guidance on corrective measures, and managing system configurations.  This would include maintaining data integrity and providing support to clients. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to troubleshoot and resolve data-related issues within MS-SQL efficiently.   

Job Duties 

Perform in-depth analysis, troubleshooting, and diagnosis of incidents related to clients' trades, holdings, and securities. Utilize MS-SQL to analyze, diagnose, and resolve technical and data anomalies. 
Good to have knowledge on REST APIs as well and using POSTMAN  

Fully manage support cases by logging, monitoring, updating, prioritizing, and resolving calls, emails, and indirect inquiries promptly. 

Collaborate with internal teams and clients to resolve data-related issues efficiently. 

Daily use of MS SQL, to search for issues and to write scripts to fix data within the database. 

Work collaboratively with developers and product owners to identify corrective actions or effective workarounds for incident resolution. 

Provide expert guidance on corrective actions and system configuration adjustments. 

Provide recommendations to key stakeholders and leadership, using insights to advocate for both internal and external users. 

Document processes, resolutions, and best practices to enhance team knowledge. 


Preferred Education andExperience 

  • Proficient in analytical skills, adept at resolving issues through troubleshooting. 

  • Familiarity with financial concepts, including understanding transactions, holdings, and securities. 

  • Bachelor's degree, with a preference for a concentration in technology or finance. 

Qualifications: 

  • Exceptional command of the English language, with advanced reading, writing, and comprehension skills. 

  • Highly proficient in MS SQL, with demonstrated expertise in writing, interpreting, and understanding of stored procedures. 

  • Solid financial analytical acumen, with practical knowledge of financial instruments and concepts such as transactions, holdings, and securities. 

  • Understanding ofAPI callsand their role in data integration and system interoperability. 

  • Demonstrated ability towork independently, manage multiple priorities, and effectively organize tasks in a dynamic environment. 

  • Proven success infast-paced, small-team environments, with a collaborative and adaptable mindset. 

  • Highlymotivated and goal-oriented, with a proactive approach to self-learning and professional development. 

  • Willingness to contribute to bothinternal initiativesandclient-facing projects. 


Nice to Have: 

  • Experience withAWS services, particularlyAWS CloudWatch,EC2, IAM and S3. 

  • Familiarity withNew Relicfor application performance monitoring. Proficiency withPostmanfor REST API testing and validation. 

What working at ACA offers:
 

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You'll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.


What we commit to:
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.

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