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Manager Apple Support Engineer Jobs (NOW HIRING)

Apple Inc.

Sr. Content Support Engineer, ASE

Cupertino, CA · On-site

$175.50 - $263.80/hr

Our teams also build and manage cloud infrastructure, supporting teams and services across Apple ... Digital Supply Chain Content Support Engineering is where content (books, music, podcasts, apps ...

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How much do manager apple support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for manager apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

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Manager Apple Support Engineer jobs near you

Sr. Engineering Program Manager, Apple Cloud Network

Apple

San Francisco, CA • On-site

Full-time

Posted 15 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.
Description
Apple's Network Infrastructure is a critical foundation in delivering Apple's services (such as iCloud, iTunes, Siri, Maps) to billions of customers and its employees. We are looking for a Senior Engineering Program Manager with strong technical acumen, managerial courage & communication abilities to drive cloud network programs. You will use your deep technical knowledge, including effective program/project management skills, to drive various cloud network program schedules and resolve technical issues that enable timely network service delivery to Apple Cloud. Additionally, you will forge strategic relationships with internal & external leadership to influence prioritization, lead issue resolution, communicate status/issues/next steps, and drive continuous improvement initiatives.
Minimum Qualifications
Proven skill in presenting to all levels of an organization
Deep experience in software development project/program management, including experience in end-to-end project delivery, building roadmaps through to operational sustainability
Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
Experience in ongoing process improvement
Able to assess & mitigate risk, manage change, and work in a very fast-paced environment
Proficient in MacOS, iPad OS, and iOS
Proficient in common collaboration and efficiency applications (MacOS, iPad OS, iOS, MS Office, Wrike, or equivalent)
Preferred Qualifications
10 + years of proven experience in software development project management for Site Reliability Engineering / DevOps / Infrastructure domains
Exceptional organizational management, project management, and technical savvy
Experience leading Cloud Infrastructure programs.
Experience in the networking domain is a big plus
Experience in prioritizing features and technical roadmaps
Proficiency and experience in delivering large-scale infrastructure projects
Self-motivated and proactive with shown creative and critical thinking capabilities
Strong analytical and problem-solving skills
Strong verbal and written communication skills to represent at all levels of the organization
Ability to handle multiple simultaneous end-to-end infrastructure, technical projects, and partner community comprising various engineering teams and their partners

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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