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Manager Apple Support Engineer Jobs (NOW HIRING)

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

If you want to have outsized impact on a small team building the future of Apple cloud ... You will own Tier 1 ticket flow - managing tickets routed from the support team and our AI-powered ...

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How much do manager apple support engineer jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for manager apple support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

What cities are hiring for Manager Apple Support Engineer jobs? Cities with the most Manager Apple Support Engineer job openings:
What are the most commonly searched types of Apple Support Engineer jobs? The most popular types of Apple Support Engineer jobs are:
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Manager Apple Support Engineer jobs near you
Senior Product Manager - Apple Cloud AI/ML

Senior Product Manager - Apple Cloud AI/ML

Apple

Cupertino, CA

$207K - $372K/yr

Full-time

Medical, Dental, Retirement

Re-posted 25 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 667 frontline employees who took The Breakroom Quiz

5th of 30 rated technology retailers

Job description

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
We are building out machine learning (ML) lifecycle tools that are used by our ML researchers and engineers to build generative AI features for Apple's key services ranging from Music, TV+, Podcasts, iCloud, Apps Store, and Sports. We are seeking experienced Product Managers to work closely with internal ML engineering teams across Apple Services to understand their use cases, workflows, and pain points to improve their developer experience and accelerate ML feature development. The ideal candidate has a strong understanding of and experience in machine learning, ML tools, MLOps, data engineering, ML infrastructure and data platforms.
Description
We are building AI/ML tools for a wide group of ML researchers and engineers that build amazing features that power Apple Services and enables us to delight consumers around the world. We are looking for technical product managers who understand AI/ML technologies, MLOps, data platforms, and are passionate about working with engineering teams to build production ML pipelines and features. We're seeking self-starters, go-getters, and strategic problem solvers!
Preferred Qualifications
Strong technical understanding of machine learning and data and AI.
Able to identify and explain challenges to both technical and non-technical personnel.
Experience communicating engineering technical challenges that may affect business timelines.
Strong verbal and written communicator with the ability to influence and build consensus in a collaborative way.
Comfortable dealing with challenging priorities spread across multiple customers.
Minimum Qualifications
At least 10+ years product management experience in technical enterprise products, preferably around data and AI.
Bachelor's degree in Computer Science, Electrical Engineering, Math or related field. Master's degree preferred.
Experience building product roadmaps from conception to launch, driving the product vision, defining go-to-market strategy, and leading design discussions.
Strong knowledge of machine learning and generative AI technologies and working knowledge of public cloud technologies (AWS/GCP/others).
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $372,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

What Apple employees say

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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