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Manager Apple Support Engineer Jobs in Maryland (NOW HIRING)

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Cloud Support Engineer

Clinton, MD · On-site

... manage several open issues at one time. • Follow up with leadership to ensure production ... Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role. • Hands-on ...

National Aquarium

Life Support Engineer

Baltimore, MD · On-site

$17.64 - $22.74/hr

Job Title: Life Support Engineer Posting Date: June 2026 Job Department: Life Support Schedule ... Manage the daily applied dose adjustments for ozone use in the Marine Mammal exhibit as directed by ...

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government ... Implement and manage configuration management practices that align with the client's enterprise.

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government ... Implement and manage configuration management practices that align with the client's enterprise.

Cgm

Technical Support Engineer

Owings Mills, MD · Hybrid

Create the future of e-health together with us by becoming an Associate Technical Support Engineer ... Manage multiple open cases and provide timely updates to internal and external customers. Your ...

MainSpring

Deployment Support Engineer

Frederick, MD · On-site

$45K - $50K/yr

Deployment Support Engineer - DC-VA-MD (Metro Area) Job Location : DC Metro Area Type : Full time, ... Plan and manage a variety of projects to ensure that they are completed timely and accurately

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Manager Apple Support Engineer information

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

What cities in Maryland are hiring for Manager Apple Support Engineer jobs?

Cities in Maryland with the most Manager Apple Support Engineer job openings:

Manager Apple Support Engineer jobs near you

User Support Engineer

Fort George G Meade, MD • On-site

Global Enterprise Services, LLC
IT Services • 11 - 50 employees
Learn more about Global Enterprise Services, LLCexternal

$138K - $149K/yr

Full-time

Re-posted 26 days ago

Job description

Tentative End Date for the Position: November 30, 2026
The User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements.

Education and Experience:

  • Bachelor’s Degree or a combination of technical training, certifications, and experience
  • 5+ Years of Systems engineering design and operations experience.
  • 7+ Years experience with configuring, securing, and troubleshooting end-user computing devices
  • Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management.
  • IAT Level II certification (Security+ CE or appropriate DoDM 8570 Baseline Certification) is required before start

Responsibilities:

  • Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
  • Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
  • Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
  • Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
  • Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
  • Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
  • Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
  • Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), Microsoft EndPoint Configuration Management (MECM), and MS Intune

Knowledge and Skills:

  • Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
  • Adapt for working in team oriented or independent projects
  • Lead a multi-functional team, prioritize actions, and support customer requirements
  • Excellent technical writing & presentation skills
  • Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
  • Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
  • Document Standard Operating Procedures and guides.
  • Excellent verbal and written communication skills
  • Ability to organize and facilitate planning and demonstrations
  • Ability to track, manage, and ensure project tasks are completed in a timely manner
  • Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge

  • Understanding of the technical environment
  • Microsoft operating system
  • Understanding of Apple computing devices
  • Microsoft InTune
  • Microsoft Virtual Desktop Infrastructure
  • Remedy ITSM/ServiceNow
  • System Center Configuration Manager (SCCM)
  • Microsoft Endpoint Configuration Manager (MECM)

Clearance/Citizenship:

  • Secret
  • Must be US Citizen

Travel Requirements:

This position will involve minimal travel, up to 25% of time

Location:  Fort Meade, MD (On Site)