Job Summary:
Tata Consultancy Services is seeking a Production Support Engineer to manage and troubleshoot live systems. The role involves incident management, root cause analysis, and collaboration with cross-functional teams to ensure system health and performance.
Responsibilities:
• Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.
• Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.
• Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
• Build and manage application performance monitoring solutions to guarantee system health.
• Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• Proficiency in Linux/Unix, SQL, and programming languages like Java or Python.
• Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow).
• Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.
• Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.