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Manager Apple Support Engineer Jobs in Delaware (NOW HIRING)

Role: Deskside Support Engineers Durations: 6 Months+ Deskside Support - Key Responsibilities 1 ... managers, traders, research analysts, and sales teams. Deliver desk-side support during market ...

The Field Services Support Engineer will be located in our Irving offices and will frequently need ... Key Accountabilities Primary daily responsibilities include: managing technical support incidents ...

The Field Services Support Engineer will be located in our Irving offices and will frequently need ... Key Accountabilities Primary daily responsibilities include: managing technical support incidents ...

The Field Services Support Engineer will be located in our Irving offices and will frequently need ... Key Accountabilities Primary daily responsibilities include: managing technical support incidents ...

Project Engineer

Wilmington, DE · On-site

$80K - $115K/yr

Mantis Innovation provides managed facility services and turnkey program management with technology ... The position supports engineering design, construction activities, and project coordination under ...

Mantis Innovation provides managed facility services and turnkey program management with technology ... The position supports engineering design, construction activities, and project coordination under ...

Mantis Innovation provides managed facility services and turnkey program management with technology ... The position supports engineering design, construction activities, and project coordination under ...

... Engineer is responsible for managing and support end-end Remote Desktop related activities. o Should be able to understand business, technical requirements, and provide solution, design and ...

Collaborate with the Founder/CEO, Engineering & Design team (ex-Google/Apple/Facebook/Microsoft) to ... Minimum 2-3 years of experience in product management (or related role) * Bachelor's degree in ...

Collaborate with the Founder/CEO, Engineering & Design team (ex-Google/Apple/Facebook/Microsoft) to ... Minimum 2-3 years of experience in product management (or related role) * Bachelor's degree in ...

Collaborate with the Founder/CEO, Engineering & Design team (ex-Google/Apple/Facebook/Microsoft) to ... Minimum 2-3 years of experience in product management (or related role) * Bachelor's degree in ...

Collaborate with the Founder/CEO, Engineering & Design team (ex-Google/Apple/Facebook/Microsoft) to ... Minimum 2-3 years of experience in product management (or related role) * Bachelor's degree in ...

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Manager Apple Support Engineer information

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

What cities in Delaware are hiring for Manager Apple Support Engineer jobs? Cities in Delaware with the most Manager Apple Support Engineer job openings:
Desktop Support Engineer

Desktop Support Engineer

aptlogix LLC

Wilmington, DE • On-site

Other

Posted 24 days ago


Job description

Role: Deskside Support Engineers

Durations: 6 Months+

 

Deskside Support - Key Responsibilities

1            Service Delivery & Field Service Operations                                                                             

     Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.                                                                                                                                                                              

     Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.                                                                                                                         

     Support time-critical incidents aligned to market cycles.                                                        

     Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.                                                                                                                                         

     Coordinate with cross functional IT teams for priority issue resolution.                                                 

     Support for back-office users and new joiner onboarding process.                                                                                                                                                                                           

                                                                                                                                                              

2            Front Office & VIP Support                                                                                                                    

     Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.                                                                                                                                                     

     Prioritize issues impacting market data feeds, order execution, and pricing systems.                                                                                                                                                                                                                                                                                                                             

3            ITSM Process Excellence                                                                                                                     

    Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.                                                                                                                                                       

    Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution tracking.                                                                                                                                                                              

    Follow ITIL processes, with focus on incident prioritization aligned to investment business impact.                     

4     End-User Technology & Trading Floor Support                               

       Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.                                                                                                              &