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Manager Apple Support Engineer Jobs in Virginia (NOW HIRING)

Senior Apple Platform Engineer

Quantico, VA · On-site

$110K - $151K/yr

... managing Apple systems in a secure enterprise environment, supporting mission users, enforcing ... Engineer solutions to assist with identity management integration, such as SSO (e.g., Okta, Active ...

Senior Apple Platform Engineer

Quantico, VA · On-site

$112K - $154K/yr

... managing Apple systems in a secure enterprise environment, supporting mission users, enforcing ... Engineer solutions to assist with identity management integration, such as SSO (e.g., Okta, Active ...

Senior Apple Platform Engineer

Quantico, VA · On-site

$59.50 - $76.75/hr

... managing Apple systems in a secure enterprise environment, supporting mission users, enforcing ... Engineer solutions to assist with identity management integration, such as SSO (e.g., Okta, Active ...

As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac ... The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements ...

Senior Apple Platform Engineer

Quantico, VA · On-site

$121K - $166K/yr

... managing Apple systems in a secure enterprise environment, supporting mission users, enforcing ... Engineer solutions to assist with identity management integration, such as SSO (e.g., Okta, Active ...

As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac ... The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements ...

As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac ... The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements ...

Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... Product Management support capabilities; work directly with users to understand problems ...

Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love. * Brand Representation: Showcase Claire ...

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the Manager of Support. This role is responsible for escalation support, administration of key systems ...

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the Manager of Support. This role is responsible for escalation support, administration of key systems ...

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform end user management and account provisioning. * Diagnose and escalate network issues ...

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Showing results 1-20

Manager Apple Support Engineer information

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

What cities in Virginia are hiring for Manager Apple Support Engineer jobs?

Cities in Virginia with the most Manager Apple Support Engineer job openings:

IT Engineer (Apple Ecosystem & End-User Security) - Remote (WFH)

Vienna, VA • On-site

COGNITIVE MEDICAL SYSTEMS INC
51 - 200 employees

$80K - $100K/yr

Full-time

Re-posted 10 days ago


Job description

About Cognitive Medical Systems:

Cognitive is an IT and software engineering services company dedicated to elevating the quality, speed and delivery of today’s US government healthcare programs. With a wealth of clinical expertise and hands-on experience, our team understands the significant challenges our government clients, and their customers, face every day. This real-world experience equips us to develop IT solutions that seamlessly connect all facets of healthcare delivery. At Cognitive, we’re guiding government agencies to the forefront of technology innovation in healthcare delivery.

Position Overview:

The IT Engineer (Apple Ecosystem) will serve as the administrator for our Apple-centric environment. This role focuses on delivering a seamless, secure, and automated user experience while ensuring that all endpoints meet rigorous federal security standards.

Key Responsibilities:

  • Primary focus will be to manage Cognitive’s Apple fleet and end user help desk service requests
  • Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
  • Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
  • Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
  • Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
  • Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
  • Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
  • Manage external vendors for hardware procurement and specialized third-party Apple support

Qualifications:

  • Bachelor’s degree in IT, Computer Science, or a related field
  • 3–5 years in an individual contributor role managing Apple-centric enterprise environments
  • Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc.
  • Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
  • Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
  • Ability to work in a hybrid environment, coming into an office as needed, up to three times per week

Preferred Qualifications:

  • Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
  • Familiarity with FedRAMP Moderate or High environments
  • Certifications such as CISSP, CISM, Security+,Azure, or ITIL
  • Experience in small business or SDVOSB environments with growth-oriented responsibilities

Why Join Us?

  • Be part of a mission-driven organization making a difference in healthcare IT.
  • Collaborate with innovative and passionate professionals that are there to support you at every turn.
  • Enjoy a supportive work/life balance with the flexibility of a 100% remote company.
  • Benefit from opportunities for growth and development in a dynamic environment.