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Managed Services Technician

Santa Rosa, CA ยท On-site

$24.04 - $35/hr

Summary: The Managed Services Technician is responsible for providing exceptional technical support to our managed services clients both remotely and onsite. This position serves as one of the ...

$39.75 - $53/hr

Building and sustaining a highly performing managed services workforce through effective, role-based technical training * Reducing operational risk and performance variability through creation and ...

Senior Manager - Finance Managed Services

San Jose, CA ยท On-site

$127K - $174K/yr

Designing and mobilizing finance managed services solutions, including business process as a service and, where applicable, application managed services models. * Driving continuous transformation ...

Senior Manager - Finance Managed Services

Austin, TX ยท On-site

$108K - $147K/yr

Designing and mobilizing finance managed services solutions, including business process as a service and, where applicable, application managed services models. * Driving continuous transformation ...

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Managed Services information

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$23.5K

$73.5K

$144.5K

How much do managed services jobs pay per year?

As of Aug 9, 2026, the average yearly pay for managed services in the United States is $73,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in managed services, and why are they important?

To excel in Managed Services, you typically need a strong background in IT infrastructure, troubleshooting, and service management, often supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and cloud platforms is essential for daily operations. Outstanding communication, problem-solving skills, and a customer-centric mindset help build trust and resolve client issues effectively. These skills ensure reliable service delivery, high customer satisfaction, and efficient management of complex IT environments.

What are managed services?

Managed services refer to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and cut expenses. Typically, a managed service provider (MSP) remotely manages a customer's IT infrastructure and/or end-user systems on a proactive basis. This can include services like network management, cybersecurity, cloud services, and help desk support. Businesses use managed services to access specialized expertise, enhance efficiency, and focus more on their core operations.

What is the difference between Managed Services vs Network Administrator?

AspectManaged ServicesNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentManaged service providers, client sites, remote supportIn-house IT teams, corporate offices, data centers
Employer & Industry UsageIT service providers, MSPs, tech companiesLarge organizations, corporations, government agencies
Primary FocusProactive management of IT infrastructure, 24/7 supportNetwork setup, maintenance, troubleshooting, and security

Managed Services and Network Administrators both require networking certifications and work in IT environments. Managed Services focus on providing ongoing, proactive support across multiple clients, often remotely, while Network Administrators manage and maintain an organization's internal network infrastructure directly. The roles overlap but differ mainly in scope, environment, and service delivery approach.

What are the typical challenges faced by professionals working in managed services, and how can they be addressed?

Professionals in Managed Services often encounter challenges such as managing multiple client accounts simultaneously, adapting to evolving technologies, and ensuring consistent service delivery under tight SLAs (Service Level Agreements). Success in this role involves strong organizational skills, proactive communication with clients, and close collaboration with internal technical teams to resolve issues quickly. Continuous learning and staying updated on industry best practices also help in overcoming these challenges and providing high-quality, reliable support.
More about Managed Services jobs
What cities are hiring for Managed Services jobs? Cities with the most Managed Services job openings:
What are the most commonly searched types of Managed Services jobs? The most popular types of Managed Services jobs are:
What states have the most Managed Services jobs? States with the most job openings for Managed Services jobs include:
Infographic showing various Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,544 per year, or $35.4 per hour.

Consultant, Managed Services

DelCor Technology Solutions

Silver Spring, MD โ€ข Hybrid

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago


Job description

About Us:ย 

DelCorTechnology Solutions, aprivately heldconsulting firmbased inSilver Spring, MD,has beenprovidingtechnology consulting and IT support to associations and nonprofits for more than 40 years. Our successhas beendriven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees.ย 

Weadmit,we'renot shy about what makes us special. We have an outstanding teamcomprisedof highly qualified and motivated individuals who really know their stuff.We'reintimately familiar with the 501(c) community, which allows us totruly understandour clients' needs andobjectives.ย 

At DelCor, we're focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.ย 

In the association spacewe'reknown as the people who offer technicalexpertiseand strategic guidance, butas a teamwe like to get together and work on community projects, have baking competitions, or even jump out of airplanes-don'tworry,that'snot a hiring requirement.ย 

About the Role:ย 

Join DelCor as aManaged Services Consultantand become the goto technology partner for our DMVarea nonprofit and association clients. In this hybrid, clientfacing role, you'll tackle fresh challenges every week! Designing tech plans, optimizing technology workflows, and troubleshooting networks to deliver tangible impact. Expect to spend 4-5 days onsite, deepening relationships and driving measurable improvements in our clients' technical environments.

Keyย Responsibilities:ย ย 

  • Supportย DelCor'sย clients byย gaining an in-depth understanding of their networks and leading on problem and incidentย managementย ย 
  • Collaboratesย with client leadership to develop and support an ITย roadmapย 
  • Collaborate withย variousย teamsย at client sites to maintain networkย infrastructureย ย 
  • Proactively provide updates on client statusesย toย DelCor'sย leadership teamย ย 
  • Act as the main POC for our clients and be their go-to resource when it comes to theirย networks andย systemsย ย 
  • Administration and troubleshootingย for:ย ย Servers,ย Firewalls, Wireless Access Points, Desktops, Remote Access, Email Services (Office 365), Networksย 
  • Ability to lead on issues, take escalations from IT Services Deskย 
  • Provide high-level customer serviceย to clientsย throughย timely ticket closures, continuously providing updates, andย professionalย responses toย emails andย requestsย 

Preferred Experience/Training:ย 

  • 4+ years handson in Microsoft environments
  • Proficient with Windows Server 2016/2019/2022 and Windows10/11 desktops
  • Solid grasp of Microsoft365 services (Exchange Online, Teams) and Azure AD
  • Expertise in Active Directory, Group Policy, and device management (Intune/Endpoint Manager)
  • Networking fundamentals in IP addressing, DNS, DHCP, VLANs
  • Experience configuring firewalls and VPNs
  • Comfortable in both enterprisescale and smalloffice settings, with hybrid onprem/cloud setups
  • Strong verbal and written communication skills to be able to translate technical concepts into clear, actionable terms

NicetoHave

  • Microsoft certification (Modern Desktop Admin, Azure Admin)
  • Bachelor's degree in IT, Computer Science, or related field

Our Exceptional Benefits and Perksย 

Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn't be possible without staff who feel supported and emboldened to be creative in their work. We've carefully curated a suite of benefits and perks designed to support and reward our valued employees.

The base salary range for this position is $85,000 to $95,000 per year, commensurate with location, relevant experience, and interview performance. Final offer will be determined by a combination of these factors to ensure internal equity and external competitiveness. Here are the rest of our benefits and perks!

  • 17 Days of PTO in the First and Second Yearsย 
  • PTO Increased to 23 Days After Two Yearsย 
  • 10 Federal Paid Holidays and 1 Floating Holidayย 
  • Charity PTO Dayย 
  • 401k Savings Plan + Matchingย 
  • $35 Monthly Cell Phone Benefitย 
  • $300 Work from Home Stipend for New Employeesย 
  • Health, Dental, and Vision Insuranceย 
  • Company-Sponsored HRA Planย 
  • Paid Parental Leaveย 
  • Mileage Reimbursementย 
  • Professional Development and Certification Reimbursement and Recognitionย 
  • Employee Referral Programย 
  • Short-Term and Long-Term Disability Costs Covered 100% by DelCorย 
  • Employee Assistance Programย 
  • Bereavement Leaveย 
  • Family and Medical Leaveย 
  • Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefitsย 
  • $25,000 Life Insurance Coverage