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Managed Services Jobs (NOW HIRING)

Presidio

Engineer, Managed Services Contact Center

The Role The Engineer, Managed Services Contact Center is a position that supports the Contact Center customers. The primary activities include application development, troubleshooting, moves, adds ...

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Managed Services information

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$23.5K

$73.5K

$144.5K

How much do managed services jobs pay per year?

As of Aug 9, 2026, the average yearly pay for managed services in the United States is $73,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in managed services, and why are they important?

To excel in Managed Services, you typically need a strong background in IT infrastructure, troubleshooting, and service management, often supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and cloud platforms is essential for daily operations. Outstanding communication, problem-solving skills, and a customer-centric mindset help build trust and resolve client issues effectively. These skills ensure reliable service delivery, high customer satisfaction, and efficient management of complex IT environments.

What are managed services?

Managed services refer to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and cut expenses. Typically, a managed service provider (MSP) remotely manages a customer's IT infrastructure and/or end-user systems on a proactive basis. This can include services like network management, cybersecurity, cloud services, and help desk support. Businesses use managed services to access specialized expertise, enhance efficiency, and focus more on their core operations.

What is the difference between Managed Services vs Network Administrator?

AspectManaged ServicesNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentManaged service providers, client sites, remote supportIn-house IT teams, corporate offices, data centers
Employer & Industry UsageIT service providers, MSPs, tech companiesLarge organizations, corporations, government agencies
Primary FocusProactive management of IT infrastructure, 24/7 supportNetwork setup, maintenance, troubleshooting, and security

Managed Services and Network Administrators both require networking certifications and work in IT environments. Managed Services focus on providing ongoing, proactive support across multiple clients, often remotely, while Network Administrators manage and maintain an organization's internal network infrastructure directly. The roles overlap but differ mainly in scope, environment, and service delivery approach.

What are the typical challenges faced by professionals working in managed services, and how can they be addressed?

Professionals in Managed Services often encounter challenges such as managing multiple client accounts simultaneously, adapting to evolving technologies, and ensuring consistent service delivery under tight SLAs (Service Level Agreements). Success in this role involves strong organizational skills, proactive communication with clients, and close collaboration with internal technical teams to resolve issues quickly. Continuous learning and staying updated on industry best practices also help in overcoming these challenges and providing high-quality, reliable support.
More about Managed Services jobs
What cities are hiring for Managed Services jobs? Cities with the most Managed Services job openings:
What are the most commonly searched types of Managed Services jobs? The most popular types of Managed Services jobs are:
What states have the most Managed Services jobs? States with the most job openings for Managed Services jobs include:
Managed Services jobs near you
Infographic showing various Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,544 per year, or $35.4 per hour.

Managed Services - Senior Business Anaylst - Manager

Pwc

Dallas, TX • On-site

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity
As a Managed Services - Senior Business Analyst - Manager, you will leverage data and analytics to provide strategic insights and drive informed decision-making for clients. Within our Data and Analytics practice, you will develop and implement innovative solutions to optimize business performance and enhance competitive advantage. As a Manager, you will motivate, develop, and inspire others to deliver quality, while coaching and managing performance to meet client expectations. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way, and embrace technology and innovation to enhance your delivery.
In this role at PwC, you will analyze and identify the linkages and interactions between the component parts of an entire system, taking ownership of projects to validate their successful planning, budgeting, execution, and completion. You will encourage team members to develop skills outside their comfort zone and use the review of work as an opportunity to deepen their professional abilities. Addressing conflicts or issues, you will engage in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate, while upholding and reinforcing professional and technical standards.
Responsibilities
- Leading data-driven initiatives to provide strategic insights and drive informed decision-making for clients
- Developing and implementing innovative business intelligence solutions to optimize performance and enhance competitive advantage
- Managing and mentoring teams to deliver quality outcomes and meet client expectations
- Analyzing complex data systems to identify linkages and interactions between components
- Taking ownership of projects, including planning, budgeting, execution, and completion
- Collaborating with team leadership to maintain collective ownership of quality, timelines, and deliverables
- Encouraging skill development and embracing technology and innovation to enhance delivery
- Addressing conflicts or issues and engaging in critical conversations with clients and stakeholders
- Upholding professional and technical standards, including the firm's code of conduct and independence requirements
- Utilizing business intelligence tools and cloud-based analytics platforms to enhance insights generation
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance, Science
- Demonstrating proficiency in Business Intelligence and Reporting Tools (BIRT)
- Utilizing Python and Java for data analysis and visualization
- Developing strategic business cases and competitive advantage insights
- Excelling in data architecture development and database management systems
- Embracing continuous process improvement and innovation in managed services
- Leading teams in data analytics and AI managed services projects

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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