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Managed Services Jobs in Indiana (NOW HIRING)

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Position OverviewAs a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support ...

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Managed Services information

What are examples of managed services?

Managed services involve outsourcing the responsibility for maintaining and managing specific business functions or IT systems to a third-party provider. Examples include network monitoring, cybersecurity, data backup and recovery, cloud services, help desk support, and infrastructure management. These services often require technical skills and familiarity with tools like remote monitoring software and service level agreements (SLAs).

What are the key skills and qualifications needed to thrive in Managed Services, and why are they important?

To excel in Managed Services, you typically need a strong background in IT infrastructure, troubleshooting, and service management, often supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and cloud platforms is essential for daily operations. Outstanding communication, problem-solving skills, and a customer-centric mindset help build trust and resolve client issues effectively. These skills ensure reliable service delivery, high customer satisfaction, and efficient management of complex IT environments.

What are managed services?

Managed services refer to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and cut expenses. Typically, a managed service provider (MSP) remotely manages a customer's IT infrastructure and/or end-user systems on a proactive basis. This can include services like network management, cybersecurity, cloud services, and help desk support. Businesses use managed services to access specialized expertise, enhance efficiency, and focus more on their core operations.

What is a managed services role?

A managed services role involves overseeing and delivering IT services and support for clients, often through a service provider. It includes tasks such as network management, cybersecurity, system monitoring, and troubleshooting, typically requiring knowledge of tools like remote management software and industry certifications. The role often involves proactive maintenance and ensuring service level agreements are met.

What jobs make $3,000 a month without a degree?

In managed services and related fields, roles such as network support specialists, help desk technicians, or IT support analysts can earn around $3,000 per month with relevant certifications like CompTIA A+ or Network+. These positions often require technical skills, problem-solving ability, and experience with tools like remote support software, but typically do not require a college degree.

What is the difference between Managed Services vs Network Administrator?

AspectManaged ServicesNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentManaged service providers, client sites, remote supportIn-house IT teams, corporate offices, data centers
Employer & Industry UsageIT service providers, MSPs, tech companiesLarge organizations, corporations, government agencies
Primary FocusProactive management of IT infrastructure, 24/7 supportNetwork setup, maintenance, troubleshooting, and security

Managed Services and Network Administrators both require networking certifications and work in IT environments. Managed Services focus on providing ongoing, proactive support across multiple clients, often remotely, while Network Administrators manage and maintain an organization's internal network infrastructure directly. The roles overlap but differ mainly in scope, environment, and service delivery approach.

What are the typical challenges faced by professionals working in Managed Services, and how can they be addressed?

Professionals in Managed Services often encounter challenges such as managing multiple client accounts simultaneously, adapting to evolving technologies, and ensuring consistent service delivery under tight SLAs (Service Level Agreements). Success in this role involves strong organizational skills, proactive communication with clients, and close collaboration with internal technical teams to resolve issues quickly. Continuous learning and staying updated on industry best practices also help in overcoming these challenges and providing high-quality, reliable support.

Is MIS a stressful job?

Managed Services roles often involve monitoring and maintaining IT systems, which can be stressful during system outages or urgent issues. However, the level of stress depends on the work environment, workload, and experience, with certifications and effective time management helping to reduce pressure.
What are the most commonly searched types of Managed Services jobs in Indiana? The most popular types of Managed Services jobs in Indiana are:
Managed Services jobs near you
Managed Services Engineer

Managed Services Engineer

Aunalytics

South Bend, IN • On-site

Other

Re-posted 14 days ago

Job description

Position OverviewAs a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support, a deep understanding of client environments, and proactive service delivery management. Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee delivery of technical services, and act as the main escalation point for unresolved technical issues.Essential Duties & Responsibilities:

Provide Multi-Client Support:

  • Deliver first class technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
  • Work closely with clients to identify their needs and ensure client satisfaction
  • Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
  • Implement, maintain, and support networks, including switches, routers, firewalls, and other network devices
  • Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes 
  • Respond to and troubleshoot network outages, anomalies, issues, and challenges as they arise
  • Document, track, and monitor problems to ensure a timely resolution
  • Travel to remote sites as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed) 
  • Provide on-call support as needed (including after hours on a rotational basis) 
  • Serve as a mentor and trainer to members of the Service Desk

Manage Incidents: Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.

  • Analyze system logs and identifying potential issues with computer systems

Conduct Proactive Maintenance: Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.

  • Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring 
  • Participate in after-hours maintenance windows

Maintain Communication and Documentation: Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.

  • Assist in developing technical standards and workflows
  • Train end-users and prepare training materials on hardware and software use
  • Provide guidance and training to clients on new systems, software, and best practices for IT usage.

Uphold Service Level Agreements (SLAs): Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction

Other duties as assigned 

Required Skills:
  • 3-5 years of experience working with servers, networks, desktops, laptops, and troubleshooting networked environments 
  • Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred
  • Strong background in Microsoft Office 365 
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity 
  • Experience working with Citrix and Remote Desktop Services
  • Experience with remote access, UPS's, print servers and printer maintenance and repair 
  • Experience AutoTask a plus
  • Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
  • Excellent interpersonal, written, and verbal communication skills required
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines 
  • Share our values:  growth, relationships, integrity, and passion
What's in it for You?
  • Opportunity to work with a rapidly expanding tech company alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community

Apply