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Managed Services Jobs Near Me

shentel

Sr. Managed Services Specialist

Columbus, OH

The Specialist Managed Services Sr is considered an advanced Individual Contributor / Technical Lead. This role acts as a trusted technical advisor and escalation point for complex services and key ...

shentel

Sr. Managed Services Specialist

Columbus, OH

The Specialist Managed Services Sr is considered an advanced Individual Contributor / Technical Lead. This role acts as a trusted technical advisor and escalation point for complex services and key ...

Pwc

Managed Services Salesforce Director

Columbus, OH · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Salesforce Management Level Director & Summary The Opportunity As a Managed Services Salesforce Director, you will lead consulting services within our ...

Pwc

Managed Services - SAP BRIM - Manager

Columbus, OH

$99K - $232K/yr

... Managed Services - SAP BRIM - Manager, you will play a pivotal role in delivering consulting services across various SAP applications, helping clients optimize operational efficiency and achieve ...

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How much do managed services jobs pay per year?

As of Aug 31, 2026, the average yearly pay for managed services in the United States is $73,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $90,000.00 per year, depending on experience, location, and employer.

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Managed Services jobs near you
A map of the United States highlighting the number of Managed Services job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Managed Services job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Sr. Managed Services Specialist

shentel

Columbus, OH

Full-time

Re-posted 16 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

80th of 101 rated telecommunications companies

Job description

Job Summary:
The Specialist Managed Services Sr is considered an advanced Individual Contributor / Technical Lead.  This role acts as a trusted technical advisor and escalation point for complex services and key customers.  The individual leads technical oversight for service turn-ups and lifecycle readiness, proactively identifies risks, and drives resolution across Engineering and Operations.  In addition to customer-facing responsibilities, the role influences process improvements, mentors junior staff, and ensures consistent execution of service delivery standards.  Periodic travel and on-site customer engagements are required.


Job Responsibilities: 
Technical & Engineering Oversight
•    Serve as the primary technical authority for complex customer services and managed service offerings
•    Lead validation of service architectures, configurations, and operational readiness
•    Proactively identify systemic risks and improvement opportunities

Managed Services & Customer Enablement
•    Define standards for customer documentation, training materials, and enablement approaches
•    Lead advanced onboarding, architecture reviews, and lifecycle planning sessions
•    Lead executive-level customer discussions and technical reviews

Operations & Service Readiness
•    Partner with Engineering and Operations to improve service readiness and support 
•    models
•    Lead post-turn-up and post-incident reviews and recommend improvements
•    Lead cross-functional delivery efforts for complex or high-visibility services

Qualification Requirements:
•    Education: High School Diploma or equivalent is required.  A Bachelor’s degree in a related field is preferred.  
•    Experience Level: Three to five years of Project Management and network technologies experience is required. Five to seven years of customer engagement experience is also required.

Job Skills and Certifications: 
•    Cisco, MEF, and similar industry certifications preferred but not required.

Technical & Engineering Skills
•    Advanced understanding of service provider technologies, including IP, MPLS, Ethernet, transport, and access networks
•    Strong grasp of core and edge architectures and service design principles

Operations & Service Management
•    Extensive experience working with NOC, Operations, and Service Delivery teams
•    Strong understanding of SLAs, incident management, escalation, and maintenance planning

Communication & Training
•    Excellent written and verbal communication skills
•    Proven ability to lead customer technical discussions and internal reviews
•    Ability to develop advanced training materials and mentor others

Project Management & Organization
•    Proven ability to lead complex, cross-functional efforts
•    Experience managing dependencies, risks, and escalations across teams

Personal Attributes
•    Strong customer advocacy balanced with operational and technical discipline
•    Comfortable leading across Engineering, Operations, and customer-facing teams
•    Highly proactive, self-directed, and accountable

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