Managed Services Jobs in Washington (NOW HIRING)

About Us: 

DelCorTechnology Solutions, aprivately heldconsulting firmbased inSilver Spring, MD,has beenprovidingtechnology consulting and IT support to associations and nonprofits for more than 40 years. Our successhas beendriven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees. 

Weadmit,we'renot shy about what makes us special. We have an outstanding teamcomprisedof highly qualified and motivated individuals who really know their stuff.We'reintimately familiar with the 501(c) community, which allows us totruly understandour clients' needs andobjectives. 

At DelCor, we're focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event. 

In the association spacewe'reknown as the people who offer technicalexpertiseand strategic guidance, butas a teamwe like to get together and work on community projects, have baking competitions, or even jump out of airplanes-don'tworry,that'snot a hiring requirement. 

About the Role: 

Join DelCor as aManaged Services Consultantand become the goto technology partner for our DMVarea nonprofit and association clients. In this hybrid, clientfacing role, you'll tackle fresh challenges every week! Designing tech plans, optimizing technology workflows, and troubleshooting networks to deliver tangible impact. Expect to spend 4-5 days onsite, deepening relationships and driving measurable improvements in our clients' technical environments.

Key Responsibilities:  

• Support DelCor's clients by gaining an in-depth understanding of their networks and leading on problem and incident management  
• Collaborates with client leadership to develop and support an IT roadmap 
• Collaborate with various teams at client sites to maintain network infrastructure  
• Proactively provide updates on client statuses to DelCor's leadership team  
• Act as the main POC for our clients and be their go-to resource when it comes to their networks and systems  
• Administration and troubleshooting for:  Servers, Firewalls, Wireless Access Points, Desktops, Remote Access, Email Services (Office 365), Networks 
• Ability to lead on issues, take escalations from IT Services Desk 
• Provide high-level customer service to clients through timely ticket closures, continuously providing updates, and professional responses to emails and requests 

Preferred Experience/Training: 

• 4+ years handson in Microsoft environments
• Proficient with Windows Server 2016/2019/2022 and Windows10/11 desktops
• Solid grasp of Microsoft365 services (Exchange Online, Teams) and Azure AD
• Expertise in Active Directory, Group Policy, and device management (Intune/Endpoint Manager)
• Networking fundamentals in IP addressing, DNS, DHCP, VLANs
• Experience configuring firewalls and VPNs
• Comfortable in both enterprisescale and smalloffice settings, with hybrid onprem/cloud setups
• Strong verbal and written communication skills to be able to translate technical concepts into clear, actionable terms

NicetoHave

• Microsoft certification (Modern Desktop Admin, Azure Admin)
• Bachelor's degree in IT, Computer Science, or related field

Our Exceptional Benefits and Perks 

Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn't be possible without staff who feel supported and emboldened to be creative in their work. We've carefully curated a suite of benefits and perks designed to support and reward our valued employees.

The base salary range for this position is $85,000 to $95,000 per year, commensurate with location, relevant experience, and interview performance. Final offer will be determined by a combination of these factors to ensure internal equity and external competitiveness. Here are the rest of our benefits and perks!

• 17 Days of PTO in the First and Second Years 
• PTO Increased to 23 Days After Two Years 
• 10 Federal Paid Holidays and 1 Floating Holiday 
• Charity PTO Day 
• 401k Savings Plan + Matching 
• $35 Monthly Cell Phone Benefit 
• $300 Work from Home Stipend for New Employees 
• Health, Dental, and Vision Insurance 
• Company-Sponsored HRA Plan 
• Paid Parental Leave 
• Mileage Reimbursement 
• Professional Development and Certification Reimbursement and Recognition 
• Employee Referral Program 
• Short-Term and Long-Term Disability Costs Covered 100% by DelCor 
• Employee Assistance Program 
• Bereavement Leave 
• Family and Medical Leave 
• Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits 
• $25,000 Life Insurance Coverage