Managed Care Director Jobs in Alabama (NOW HIRING)

This position supports the work of the Legacy YMCA, a leading nonprofit committed to strengthening

community through youth development, healthy living, and social responsibility. Responsible for all

aspects of child care for the Association including recruitment of new members, retention of existing

members, delivery of high-quality programs and the supervision of assigned staff. Develops, plans,

and implements new procedures and methods to achieve strategic goals.

ESSENTIAL FUNCTIONS

1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
2. Manages, directs, and coordinates childcare programs for the Association. Ensures high-quality programs and establishes new programs activities. Expands programs within the community in accordance with strategic and operating plans.
3. Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
4. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to other program directors on related issues.
5. Participates in the APP (Annual Performance Plan) process; manages and implements the approved budget for childcare and takes appropriate action to correct variances.
6. Ensures proper implementation of childcare department procedures. Reviews and updates procedures as needed and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
7. Organizes childcare events at the YMCA and represents the Y at community events to promote membership and programs.
8. Assists in the marketing and distribution of membership and program information.
9. Leads assigned aspects of the fund-raising campaign.
10. Participates in staff meetings and/or related meetings.
11. Responds to all parent, member and community inquiries and complaints in a timely manner.
12. Complies membership and program statistics. Monitors and evaluates the effectiveness of and participation in membership and programs.
13. Builds relationships with members; helps members connect with one another and the YMCA.
14. Performs other duties as assigned.

YMCA COMPETENCIES (Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors their communication to the appropriate audience. Provides staff

with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes

to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. Bachelor's degree in related field preferred or equivalent combination of education and experience.

2. Previous supervisory experience in customer service preferred.

3. Excellent personal computer skills and experience with standard business software.

4. Ability to relate effectively to diverse groups of people from all social and economic segments

of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.