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Mac Desktop Support Technician Jobs (NOW HIRING)

GDR

Desktop Support Technician

San Jose, CA · On-site

$18.45 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

GDR

Desktop Support Technician

Irvine, CA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Irvine, CA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Irvine, CA

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Description: Overview We are seeking a highly motivated Desktop Support Technician with strong ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Description Overview We are seeking a highly motivated Desktop Support Technician with strong ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

... Desktop Support Technician with strong technical skills and a passion for providing outstanding ... Provide timely support for hardware and software issues for both Windows and Mac environments

vTech Solution

Desktop support Technician

Augusta, ME · On-site

$20 - $25.50/hr

Desktop support Technician Location: Augusta, ME Duration: 6 Months Work Mode: Hybrid The ... Windows and Mac) or technical architectures, and products that run on those platforms. The ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL

$21 - $26.50/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician . Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have ...

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All JobsMac Desktop Support Technician Jobs

Mac Desktop Support Technician information

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How much do mac desktop support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for mac desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a Mac Desktop Support Technician?

Mac Desktop Support Technicians are IT professionals who specialize in providing technical support and troubleshooting for Apple Mac computers and related software. They assist users with hardware and software issues, perform system upgrades, manage user accounts, and ensure the security and optimal performance of Mac devices in a workplace or organization. Their role often includes installing and configuring macOS, supporting network connectivity, and maintaining peripheral devices such as printers and monitors. These technicians may also provide training and documentation to help users make the most of their Mac systems.

What skills and qualifications are needed to thrive as a Mac Desktop Support Technician?

To thrive as a Mac Desktop Support Technician, you need solid knowledge of macOS, hardware troubleshooting, and experience with device deployment, typically supported by certifications like Apple Certified Support Professional (ACSP) or relevant IT degrees. Familiarity with tools such as Apple Remote Desktop, Jamf Pro, and ticketing systems like ServiceNow is commonly required. Excellent communication, patience, and problem-solving skills set top technicians apart in client interactions and team environments. These capabilities ensure efficient issue resolution, minimize downtime, and maintain a seamless user experience in organizations relying on Apple devices.

What are common challenges faced by Mac Desktop Support Technicians, and how can they be addressed?

Mac Desktop Support Technicians often encounter challenges such as troubleshooting compatibility issues between macOS and enterprise software, managing updates across multiple devices, and supporting users with varying levels of technical expertise. Addressing these challenges typically involves staying current with Apple’s latest operating system releases, understanding cross-platform integration, and developing strong communication skills to explain complex issues in an accessible way. Collaborating with IT teams and utilizing remote management tools can also help streamline support and resolve issues efficiently.

What is the difference between Mac Desktop Support Technician vs Mac Help Desk Specialist?

AspectMac Desktop Support TechnicianMac Help Desk Specialist
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Similar certifications, often including ACSP
Work EnvironmentOn-site, technical support for Mac desktops and hardwareHelp desk, remote or on-site support for Mac users
Employer & IndustryIT departments, Apple service providers, corporate tech supportIT support centers, tech companies, educational institutions

The Mac Desktop Support Technician focuses on hands-on technical support and hardware troubleshooting for Mac desktops, often working directly with hardware and software issues. The Mac Help Desk Specialist typically provides remote or on-site user support, troubleshooting software problems and assisting users with Mac-related questions. Both roles require similar certifications and are common in IT support environments, but they differ mainly in scope and daily tasks.

More about Mac Desktop Support Technician jobs

What cities are hiring for Mac Desktop Support Technician jobs?

Cities with the most Mac Desktop Support Technician job openings:

What job categories do people searching Mac Desktop Support Technician jobs look for?

The top searched job categories for Mac Desktop Support Technician jobs are:

Mac Desktop Support Technician jobs near you
Infographic showing various Mac Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician

GDR

San Jose, CA • On-site

$18.45 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Description:

We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates.


Overview


We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.


Key Responsibilities


Technical Support

  • Provide timely support for hardware and software issues for both Windows and Mac environments
  • Troubleshoot remotely using VNC and KVM switch
  • Reimage systems, install OS and standard software (onsite and remote)
  • Coordinate warranty support with Dell and schedule onsite service when needed
  • Resolve common technical issues, including:
  • Network connectivity
  • System crashes/blue screens
  • Printing problems
  • Virus removal
  • Basic administration and troubleshooting of:
    • DHCP / DNS
    • Active Directory
    • VPN and remote access tools
    • Windows domain account issues
    • Wireless connectivity and hotspots
  • Collaborate with the network team on basic troubleshooting tasks
  • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
  • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

  • Deliver prompt and courteous user support via:
    • Wolken ticketing system (incident resolution and device lifecycle tasks)
    • Google Chat and Gmail (Outlook familiarity is a plus)
    • Zoom Calling and Zoom video conferencing
  • Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

  • Maintain accurate records of hardware assets
  • Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

  • Assist with software and process testing and validation
  • Create clear, user-friendly technical documentation
  • ·Provide 1:1 or group technical training (remote or in-person)
  • Support office signage placement and daily ticket review/assignment tasks
  • May require occasional travel to other office locations

Work Schedule & Benefits

  • ·Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
  • ·No weekend or after-hours support expected (exceptions for special projects)
  • Benefits include:
    • Paid holidays, vacation, and sick leave
    • 401(k) plan
    • Medical, dental, and vision insurance
    • Structured onboarding and training
    • Modern workspaces and innovative technology
    • Supportive, team-oriented culture with strong work-life balance
Requirements:

Qualifications

  • 1–2+ years in a desktop support or corporate helpdesk environment preferred
  • Technically inclined and eager to learn new tools and platforms
  • Clear and concise communicator with the ability to explain technical concepts to non-technical users
  • Familiar with Windows 10/11; Mac OS experience is a plus
  • Skilled in teamwork and conflict resolution in a professional setting
  • Self-starter with strong follow-through and attention to process
  • Able to work independently while following team procedures and protocols

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