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Mac Desktop Support Technician Jobs (NOW HIRING)

Empower AI Inc.

Desktop Support Technician I

Washington, DC · On-site

$23 - $29.25/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

GDR Group

Desktop Support Technician

Duluth, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

San Jose, CA

$18.45 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Irvine, CA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills ... Provide timely support for hardware and software issues for both Windows and Mac environments

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Mac Desktop Support Technician information

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$13

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How much do mac desktop support technician jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for mac desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a Mac Desktop Support Technician?

Mac Desktop Support Technicians are IT professionals who specialize in providing technical support and troubleshooting for Apple Mac computers and related software. They assist users with hardware and software issues, perform system upgrades, manage user accounts, and ensure the security and optimal performance of Mac devices in a workplace or organization. Their role often includes installing and configuring macOS, supporting network connectivity, and maintaining peripheral devices such as printers and monitors. These technicians may also provide training and documentation to help users make the most of their Mac systems.

What skills and qualifications are needed to thrive as a Mac Desktop Support Technician?

To thrive as a Mac Desktop Support Technician, you need solid knowledge of macOS, hardware troubleshooting, and experience with device deployment, typically supported by certifications like Apple Certified Support Professional (ACSP) or relevant IT degrees. Familiarity with tools such as Apple Remote Desktop, Jamf Pro, and ticketing systems like ServiceNow is commonly required. Excellent communication, patience, and problem-solving skills set top technicians apart in client interactions and team environments. These capabilities ensure efficient issue resolution, minimize downtime, and maintain a seamless user experience in organizations relying on Apple devices.

What are common challenges faced by Mac Desktop Support Technicians, and how can they be addressed?

Mac Desktop Support Technicians often encounter challenges such as troubleshooting compatibility issues between macOS and enterprise software, managing updates across multiple devices, and supporting users with varying levels of technical expertise. Addressing these challenges typically involves staying current with Apple’s latest operating system releases, understanding cross-platform integration, and developing strong communication skills to explain complex issues in an accessible way. Collaborating with IT teams and utilizing remote management tools can also help streamline support and resolve issues efficiently.

What is the difference between Mac Desktop Support Technician vs Mac Help Desk Specialist?

AspectMac Desktop Support TechnicianMac Help Desk Specialist
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Similar certifications, often including ACSP
Work EnvironmentOn-site, technical support for Mac desktops and hardwareHelp desk, remote or on-site support for Mac users
Employer & IndustryIT departments, Apple service providers, corporate tech supportIT support centers, tech companies, educational institutions

The Mac Desktop Support Technician focuses on hands-on technical support and hardware troubleshooting for Mac desktops, often working directly with hardware and software issues. The Mac Help Desk Specialist typically provides remote or on-site user support, troubleshooting software problems and assisting users with Mac-related questions. Both roles require similar certifications and are common in IT support environments, but they differ mainly in scope and daily tasks.

How much does a Mac Desktop Support Technician make in the US?

The average salary for a Mac Desktop Support Technician in the US is around $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like Apple Certified Support Professional can earn higher salaries. Skills in troubleshooting macOS and familiarity with Apple hardware are often valued in this role.
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Mac Desktop Support Technician jobs near you
Infographic showing various Mac Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician

B&H Photo-Video-Pro Audio

Manhattan, NY • On-site

$30 - $37.50/hr

Full-time

Medical, Retirement

Posted 3 days ago

New

Job description

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles... and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
The Desktop Support team monitors and maintains the hardware and software configurations on the individual or group end user level. The team installs and configures individual computer desktops, printers, phones, or other needed computer peripherals. The team monitors and delegates each user onto the appropriate networks and servers and resolves any connectivity issues.
Under some supervision, the Desktop Support Technician Level 2 resolves basic and routine computer installation requests. This includes but is not limited to PC, monitor, or phone replacement, printer or scanner fixes, software installations, etc. The Level 2 Technician coordinates the implementation of companywide hardware or software deployments.
The Level 2 technician records and accurately documents inventory levels of hardware with every installation request. Total asset management is required as additional hardware or license agreement purchasing may be needed.
Essential Responsibilities:
  • Develops processes and procedures for desktop support
  • Researches, documents, and establishes requirements for software/hardware functionality
  • Receives requests through internal Incident Monitor system
  • Installs and fixes advanced computer hardware devices in the corporate, store, and warehouse locations
  • Implements specific desktop and thin client computers with appropriate PC imaging
  • Coordinates the implementation of companywide hardware or software deployments
  • Repairs issues with PCs, phones, printers, scanners, etc
  • Deal with outages
  • Resolves high level issues escalated from a Jr. Technician
  • Records and documents the traffic of hardware and software through the department for asset management and future purchase needs
  • Receives guidance and direction from higher level technicians

Preferred Education, Experience and Licenses:
  • Minimum 3 years of experience in an IT support role
  • Experience with installation of major computer components and software

Specific Knowledge, Skills and Abilities:
  • Knowledge of various operating systems such as Windows, Mac, etc
  • Understanding of major computer components and installation requirements
  • Understanding of resolutions to common software errors
  • Articulate communicator, and professional phone demeanor
  • Detail-oriented, and quick and analytical thinker
  • Knowledge of B&H policies and procedures

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

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