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Loan Operations Manager Jobs (NOW HIRING)

Star Bank

Loan Operations Processor

Maple Lake, MN · On-site

$22 - $27/hr

Loan Operations Reports To: VP/Loan Operations Manager& AVP/Asst. Loan Operations Manager As a family-owned community bank that proudly serves 11 great Minnesota communities, our mission is to ...

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How much do loan operations manager jobs pay per year?

As of May 29, 2026, the average yearly pay for loan operations manager in the United States is $90,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $109,000.00 per year, depending on experience, location, and employer.

What Is the Job Description of a Loan Operations Manager?

A loan operations manager is responsible for managing the loan process for financial institutions such as banks, credit unions, and mortgage companies. Your responsibilities are to oversee consumer and commercial loan support staff, implement staff training programs, and provide appraisals on staff job expectation. Additional duties may include supervising loan document preparation and servicing, working directly with other staff to ensure efficient workflow, and maintaining knowledge of current software systems. You also conduct audits and assessments to ensure policies and procedures are meeting desired goals.

What are the key skills and qualifications needed to thrive as a Loan Operations Manager, and why are they important?

To thrive as a Loan Operations Manager, you need a solid understanding of loan processing, compliance regulations, and financial documentation, often supported by a bachelor’s degree in finance, business, or a related field. Proficiency with loan origination systems (LOS), banking software, and knowledge of regulatory requirements such as RESPA and HMDA is crucial. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and ensure smooth loan operations. These skills ensure efficient and compliant lending processes, minimize risk, and support organizational goals.

What are some common challenges faced by a Loan Operations Manager, and how can they be addressed?

Loan Operations Managers often encounter challenges such as managing tight deadlines, ensuring regulatory compliance, and overseeing high volumes of loan documentation. Balancing accuracy with efficiency, especially during peak periods, can be demanding. Building strong communication channels within the team and collaborating closely with compliance, credit, and IT departments helps streamline workflows and minimize errors. Staying updated on regulatory changes and fostering a culture of continuous process improvement are key strategies for success in this role.

What does a Loan Operations Manager do?

A Loan Operations Manager oversees the daily operations of a lending department, ensuring that loans are processed, documented, and serviced efficiently and in compliance with regulations. They manage teams responsible for loan origination, processing, closing, and post-closing activities. The role involves coordinating with other departments, implementing policies and procedures, and resolving any issues that arise during the loan lifecycle. Their goal is to maintain high levels of accuracy and customer service while ensuring all regulatory and company standards are met.

What is the difference between Loan Operations Manager vs Loan Processor?

AspectLoan Operations ManagerLoan Processor
Primary RoleOversees loan processing workflows, manages teams, ensures compliancePrepares and verifies loan documents, reviews applications
Required SkillsLeadership, project management, regulatory knowledgeAttention to detail, document review, communication skills
Work EnvironmentOffice setting, managerial oversightOffice setting, processing loan applications
CertificationsOften requires banking or finance certificationsTypically no certifications required, but knowledge of lending regulations helps

The Loan Operations Manager focuses on overseeing the entire loan processing department, managing teams, and ensuring compliance, while the Loan Processor handles the day-to-day preparation and verification of loan documents. Both roles are essential in the loan lifecycle but differ in scope and responsibilities.

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Loan Operations Manager jobs near you
Infographic showing various Loan Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 49% Full Time, 40% Part Time, 3% Temporary, and 6% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $90,166 per year, or $43.3 per hour.
Senior Loan Operations Manager

Senior Loan Operations Manager

East West Bank

El Monte, CA • On-site

$175K/yr

Full-time

Posted 11 days ago

Job description

Introduction
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
Overview
The Senior Loan Operations Manager oversees high-performing teams responsible for end-to-end loan documentation, funding, construction disbursements, and servicing activities. This role drives operational excellence, ensures strong control execution, partners with key stakeholders cross-functionally, and maintains full compliance with regulatory and policy standards. The manager will ensure a culture of accountability, continuous improvement, and client service while managing capacity, quality, and risk across a complex commercial lending portfolio.
Responsibilities
People Leadership & Team Management
  • Lead, coach, and develop a team of analysts, specialists, and senior processors with clear goals, KPIs, and career pathways.
  • Foster a culture of results-driven performance, accountability, inclusion, continuous improvement, and customer focus.
  • Manage resource planning, workload balancing, and case routing to meet SLAs and adjust to changing demand.
  • Implement quality controls such as 4-eye reviews, sampling, and QC/QA routines; deliver ongoing performance feedback.
  • Provide development and targeted training in specialized areas such as commercial title and survey due diligence, lien and encumbrance analysis, loan documentation, construction budget management and draw controls, complex funding structures, and ongoing servicing processes.
Operational Excellence & Controls
  • Oversee end-to-end loan operations, including intake and processing of document and funding requests, construction disbursements, and ongoing servicing.
  • Ensure robust control design including but not limited to maker/checker routines, segregation of duties, auditable documentation.
  • Drive process simplification and automation through standardized checklists, digital workflows, and exception dashboards.
  • Partner with Technology and Business Analytics to implement system enhancements and leverage analytics for exceptions, aging, SLA adherence, and error-rate analysis.
Compliance, Risk & Policy Alignment
  • Maintain strict adherence to corporate credit governance, credit policies, documentation, funding, and servicing standards, construction disbursement protocols, and regulatory requirements.
  • Operationalize all internal and external loan agreements, including conditions precedent, loan terms and conditions, ongoing servicing requirements and provisions.
  • Prepare for internal audits, compliance reviews, and regulatory examinations; drive timely remediation of findings.
  • Identify emerging risks, escalate appropriately, and document exceptions with clear rationale and required approvals.
Stakeholder Partnership & Communication
  • Serve as the operational liaison for Credit, Legal, Construction Administration, Relationship Managers, Treasury Operations, and third-party vendors.
  • Communicate funding readiness, documentation gaps, exception status, and construction draw timing clearly and proactively.
  • Produce management reporting on pipeline, SLA performance, exceptions, construction budget-to-actuals, and risk indicators, including but not limited to mechanics liens, post-closing exceptions, UCC alerts.
  • May perform other duties as assigned

Qualifications
Required
  • 7-10+ years of commercial loan operations experience, including 5+ years in team leadership
  • Extensive expertise in commercial real estate loan documentation, title and survey due diligence, funding operations, servicing, and construction loan disbursement management..
  • Deep experience interpreting and operationalizing complex and highly negotiated loan agreements.
  • Strong understanding of operational controls, risk management, and regulatory frameworks.
  • Proven track record implementing scalable workflows and driving process improvement.
Preferred
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other productivity tools.
  • Proficiency with loan systems, and workflow platforms (e.g., FIS, LaserPro, CLCS).
  • Hands-on experience with loan documentation & funding, construction draw administration, budget control, lien waivers, title updates/endorsements, and vendor management.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Compensation
The base pay range for this position is USD $175,000.00/Yr. - USD $205,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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