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Customer Success

Customer Success Team Lead

Experience in Customer Success, Account Management or a similar customer-facing post-sale role * Enterprise SaaS experience and a track record of delivering customer retention and growth outcomes

Melio

Customer Success Manager

Salt Lake City, UT ยท Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Melio

Customer Success Manager

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Melio

Customer Success Manager

Chicago, IL ยท Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Melio

Customer Success Manager

Phoenix, AZ ยท Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Melio

Customer Success Manager

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Aria Systems

Customer Success Manager

Philadelphia, PA ยท On-site

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization ... Nurture customer advocacy through references, case studies, and participation in customer programs ...

Aria Systems

Customer Success Manager

Philadelphia, PA ยท Remote

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization ... Nurture customer advocacy through references, case studies, and participation in customer programs ...

Renterra LLC

Customer Success Manager

Chicago, IL ยท On-site

$75K - $100K/yr

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... Ensure customers successfully go live and feel confident using Renterra in their daily operations

Right at Home

Live-In's

Skokie, IL ยท On-site

$180 - $200/day

Want to join a company that truly makes a difference in the world? During these trying times, Right ... We promise to coach you to success. We're always available to support you and offer you tips to be ...

Honeywell

Customer Success Lead

Hamilton, NJ ยท On-site

$113K - $141K/yr

In this role, you will lead a team of Customer Success Managers and serve as the regional point of accountability for customer outcomes, team performance, and the execution of customer success ...

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How much do live in customer success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for live in customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Customer Success Team Lead

Customer Success

Remote

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This job post hasย expired today.ย Applications are no longer accepted.

Job description

Customer Success Team Lead

We're looking for a Customer Success Team Lead to support and develop a team of Customer Success Managers while driving positive outcomes for our customers. This is a people leadership role focused on team performance, customer retention, product adoption, and growth across a portfolio of accounts.

Responsibilities
  • Lead, coach and support a team of Customer Success Managers
  • Set clear priorities, provide regular feedback, and help team members develop their skills and careers
  • Monitor portfolio health, customer adoption, and retention performance across the team.
  • Identify risks early and coordinate actions to support positive customer outcomes
  • Partner with Sales, Support, Professional Services and Renewals teams to deliver a seamless customer experience
  • Act as an escalation point for customer issues and help drive resolution through cross-functional collaboration
  • Support revenue retention and account growth by helping the team identify opportunities and manage risk effectively
  • Contribute to recruitment, onboarding and ongoing team engagement
Skills and Experience
  • Experience in Customer Success, Account Management or a similar customer-facing post-sale role
  • Enterprise SaaS experience and a track record of delivering customer retention and growth outcomes
  • Strong coaching, communication and stakeholder management skills
  • Ability to balance customer needs, commercial priorities and team development
  • Confidence managing escalations and supporting teams through challenging situations
  • Previous people leadership experience is desirable, although individuals with demonstrated leadership capability are encouraged to apply

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

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