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Live In Customer Success Jobs (NOW HIRING)

Melio

Customer Success Manager

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

New

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

Experience in Customer Success or Account Management * A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios) * Strong ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization ... Nurture customer advocacy through references, case studies, and participation in customer programs ...

World Book

Customer Success Representative

Chicago, IL · On-site

In this full-time role,youllserve as the main point of contact for a portfolio of accounts, leading ... Experience in customer success, account management, or a similar role * Comfortable with frequent ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

In this role, you will lead a team of Customer Success Managers and serve as the regional point of accountability for customer outcomes, team performance, and the execution of customer success ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Applicants must be authorized to work in the United States without visa sponsorship now or in the ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Strong candidates will have experience in nurturing clients in an agency, public-sector or software ... Flexible Time Off - Take the time you need to rest, recharge, and live your life. * Company-Wide ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... You thrive in fast-paced environments and remain effective when priorities shift. Key ...

Granicus

Customer Success Consultant

Washington, DC · On-site

Strong candidates will have experience in nurturing clients in an agency, public-sector or software ... Flexible Time Off - Take the time you need to rest, recharge, and live your life. * Company-Wide ...

HW Media

Customer Success Specialist

Dallas, TX · On-site +1

Conduct live customer walkthroughs, training sessions and onboarding calls * Develop onboarding ... Support prospective customers in understanding the best subscription solutions for their needs

Span

Customer Success

San Francisco, CA · On-site

$95K - $200K/yr

... how their teams use AI in their day-to-day will pull ahead. We're the AI-native developer ... We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're ...

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Fullbay

Customer Success Associate

Phoenix, AZ

As leaders in the heavy-duty repair industry, we power shops with technology that helps them run ... Develop and tailor live demo content and training agendas based on customer segment needs and ...

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How much do live in customer success jobs pay per year?

As of Jul 30, 2026, the average yearly pay for live in customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Live In Customer Success jobs near you

Customer Success Manager

Melio

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Success ManagerLocation: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT)
Qualifications:
  • 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role.
  • 1+ years experience utilizing a CRM software system, Salesforce preferred.
  • Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer's journey.
  • Proven ability to adopt new technologies and teach others effectively.
  • Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio's platform for their unique business.
  • Takes an analytical, strategic approach to our customers' success, constantly iterating to improve the whole customer experience.
  • Excited to bring new processes and procedures to continue to develop the customer journey at Melio.
  • Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives.
  • Excellent time-management skills, as well as the ability to remain flexible as the company and role evolves.
  • Passionate about speaking with and building relationships with small business owners, helping their businesses succeed with Melio.
  • Has a track record of taking on additional responsibilities outside of their direct scope, showing a natural curiosity.

Bonus Points:
  • Experience working with small businesses in an account management or customer success capacity.
  • Prior experience working in a SaaS environment and/or in the financial technology space

A day in the life and how you'll make an impact:
  • Own all strategic actions associated with customer engagement and retention efforts.
  • Build dynamic relationships with your customers through meaningful interactions and comprehensive engagements, developing a deep understanding of their business needs to drive retention.
  • Lead customers through early adoption and proactively shepherded them through lifecycle stages, educating on best practices, removing friction, and accelerating time-to-value.
  • Continuously evaluate customer health signals and feedback to surface churn risks and growth pathways across the customer lifecycle.
  • Execute proven sales methodologies to guide strategic customer conversations, deepen discovery, and influence outcomes for the customer and the business.
  • Share ownership of "one-to-many" motions (e.g. webinars), when required, to support customer education at scale
  • Work collaboratively alongside relevant Melio departments to ensure the voice of the customer is constantly elevated in a digestible, actionable format, and that the customer is receiving the utmost support and satisfaction.
  • Proactively evaluate best practices when it comes to processes and procedures within the Customer Success role; suggest changes or enhancements to existing procedures to ensure the team's motions are aligned with the goals of customers and the business.
  • Leverage internal tools, such as Salesforce,Tableau, Outreach, and Gong to ensure effective communication and impact assessment.

About the team:
As a Customer Success Manager, you will manage Melio's most valuable customers, overseeing the strategic growth and retention of top-tier accounts. You will act as a consultant at key milestones to ensure long-term success, drive deeper platform usage, and identify new avenues for expansion. Additionally, you will regularly surface customer feedback to internal stakeholders, including leadership, Product, Voice of the Customer, and Strategy teams to continue to enhance the platform. You will own the consolidation of this feedback as well as the packaging and presentation of the insights.
About Melio USA:
  • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
    • The annual base salary range for this position is $70,000 - $85,000 with an with an additional bonus component
  • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
  • Food perks: Enjoy a weekly Seamless stipend
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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