... direct experience with deviation and OOS investigations, root cause analysis, and CAPA ... Lilly will not provide support for or sponsor work authorization or visas for this role, including ...
... direct experience with deviation and OOS investigations, root cause analysis, and CAPA ... Lilly will not provide support for or sponsor work authorization or visas for this role, including ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Associate Director, Biologics Process Engineering provides leadership and direction to the ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Associate Director, Biologics Process Engineering provides leadership and direction to the ...
Sr. Director - API Manufacturing Quality Assurance
Huntsville, AL · On-site
$156K - $228K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Position Overview The Sr. Director - QA serves as the Site Quality Leader for the Lilly API site ...
Sr. Director - API Manufacturing Quality Assurance
Huntsville, AL · On-site
$156K - $228K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Position Overview The Sr. Director - QA serves as the Site Quality Leader for the Lilly API site ...
... Lilly business partners. Key Objectives * Staff Development/Supervision - Lead, coach, and develop a team of direct reports. Responsibilities include a) developing a high performing team that ...
... Lilly business partners. Key Objectives * Staff Development/Supervision - Lead, coach, and develop a team of direct reports. Responsibilities include a) developing a high performing team that ...
Sr. Director - API Manufacturing Quality Assurance
Huntsville, AL · On-site
$156K - $228K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Position Overview The Sr. Director - QA serves as the Site Quality Leader for the Lilly API site ...
Sr. Director - API Manufacturing Quality Assurance
Huntsville, AL · On-site
$156K - $228K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Position Overview The Sr. Director - QA serves as the Site Quality Leader for the Lilly API site ...
... direct contracting needs, specific procurement partner requirements, distribution logistics). This role will coordinate across local Team Lilly teammates (Immunology sales partners, GPO account ...
... direct contracting needs, specific procurement partner requirements, distribution logistics). This role will coordinate across local Team Lilly teammates (Immunology sales partners, GPO account ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Senior Director, Global Consumer Science Communications owns consumer-facing science ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Senior Director, Global Consumer Science Communications owns consumer-facing science ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Lilly Dermatology Specialty Business Directors will be accountable for leading a team ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Lilly Dermatology Specialty Business Directors will be accountable for leading a team ...
Clinical Research Director (P4-P5)
Indianapolis, IN · On-site
$101K - $181K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Eli Lilly and Company seeks a Clinical Research Director (P4-P5) to identify and deliver strategic ...
Clinical Research Director (P4-P5)
Indianapolis, IN · On-site
$101K - $181K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Eli Lilly and Company seeks a Clinical Research Director (P4-P5) to identify and deliver strategic ...
... direct contracting needs, specific procurement partner requirements, distribution logistics). This role will coordinate across local Team Lilly teammates (Immunology sales partners, GPO account ...
... direct contracting needs, specific procurement partner requirements, distribution logistics). This role will coordinate across local Team Lilly teammates (Immunology sales partners, GPO account ...
Clinical Research Director (P4-P5)
Indianapolis, IN · On-site
$101K - $181K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Eli Lilly and Company seeks a Clinical Research Director (P4-P5) to identify and deliver strategic ...
Clinical Research Director (P4-P5)
Indianapolis, IN · On-site
$101K - $181K/yr
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Senior VC Director @ Eli Lilly in Indianapolis, IN
Indianapolis, IN · On-site
$162 - $237.60/hr
Identify, propose, and execute direct equity investments in early-stage life sciences and health ... Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color ...
Senior VC Director @ Eli Lilly in Indianapolis, IN
Indianapolis, IN · On-site
$162 - $237.60/hr
Identify, propose, and execute direct equity investments in early-stage life sciences and health ... Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Senior Director, Global Consumer Science Communications owns consumer-facing science ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Senior Director, Global Consumer Science Communications owns consumer-facing science ...
... direct contracting needs, specific procurement partner requirements, distribution logistics). This role will coordinate across local Team Lilly teammates (Immunology sales partners, GPO account ...
... direct contracting needs, specific procurement partner requirements, distribution logistics). This role will coordinate across local Team Lilly teammates (Immunology sales partners, GPO account ...
Associate Director - Market Access - Payment Operations Manager
Indianapolis, IN · On-site
$128 - $187/hr
... Lilly business partners. Key Objectives Staff Development/Supervision - Lead, coach, and develop a team of direct reports. Responsibilities include a) developing a high performing team that ...
New
Associate Director - Market Access - Payment Operations Manager
Indianapolis, IN · On-site
$128 - $187/hr
... Lilly business partners. Key Objectives Staff Development/Supervision - Lead, coach, and develop a team of direct reports. Responsibilities include a) developing a high performing team that ...
New
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At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Senior Director HSE is responsible for developing, implementing, and maintaining HSE programs ...
Director, Medicinal Chemistry
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At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... We are seeking a hands-on medicinal chemistry leader with direct experience advancing molecular ...
Director, Medicinal Chemistry
$163K - $257K/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... We are seeking a hands-on medicinal chemistry leader with direct experience advancing molecular ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Lilly Dermatology Specialty Business Directors will be accountable for leading a team ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Lilly Dermatology Specialty Business Directors will be accountable for leading a team ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... direct team. • Ability to synthesize complex scientific, business, or policy content into clear ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... direct team. • Ability to synthesize complex scientific, business, or policy content into clear ...
Senior Director - TS/MS
Huntsville, AL · On-site
$163K - $239K/yr
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Senior Director - TS/MS
Huntsville, AL · On-site
$163K - $239K/yr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Overview The Senior Director of Technical Services/Manufacturing Science (TS/MS) oversees ...
Lilly Direct information
See salary details
$5.29 - $9.05
0% of jobs
$9.05 - $12.81
0% of jobs
$12.81 - $16.56
0% of jobs
$16.56 - $20.32
0% of jobs
$20.32 - $24.08
0% of jobs
$24.08 - $27.84
12% of jobs
$29.20 is the 25th percentile. Wages below this are outliers.
$27.84 - $31.60
35% of jobs
$31.60 - $35.36
0% of jobs
The median wage is $36.14 / hr.
$35.36 - $39.12
12% of jobs
$39.12 - $42.88
13% of jobs
$43.13 is the 75th percentile. Wages above this are outliers.
$42.88 - $46.63
27% of jobs
$5
$36
$46
How much do lilly direct jobs pay per hour?
What is Lilly Direct?
What are the key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?
What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?
What is the difference between Lilly Direct vs Lilly Customer Service Representative?
| Aspect | Lilly Direct | Lilly Customer Service Representative |
|---|---|---|
| Primary Role | Direct sales and customer engagement for Lilly products | Handling customer inquiries and support for Lilly products |
| Required Credentials | Sales certifications, knowledge of pharmaceutical products | Customer service training, communication skills |
| Work Environment | Field sales, client meetings, healthcare settings | Call centers, office-based support |
| Employer & Industry Usage | Pharmaceutical sales teams at Lilly | Customer support teams at Lilly |
While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.
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Cities with the most Lilly Direct job openings:
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Principal Scientist Deviation Management Lilly Medicine Foundry
Lebanon, IN • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 28 days ago
Eli Lilly and Company rating
8.8
Based on 63 frontline employees who took The Breakroom Quiz
11th of 86 rated pharmaceutical
Job description
Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development. The first-ever facility of its kind, combining research and manufacturing in a single location, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact.
Analytical GMP Laboratories (AGL) supports GMP testing across the Lilly Medicine Foundry (LMF) and the broader Product Research & Development (PRD) network, spanning environmental monitoring, microbiology, GMP testing, raw materials, and cleaning/investigations. AGL sits at the intersection of science and quality - this role offers the opportunity to shape the analytical compliance program from the ground up and help drive quality culture at a cutting-edge facility.
The Principal Scientist - Deviation Management leads deviation and out-of-specification (OOS) investigations, root cause analysis, CAPA development, and change control for AGL at the Lilly Medicine Foundry. Reporting to the Senior Advisor and partnering with Manufacturing, Quality Assurance, and Engineering, this role authors clear, defensible investigation reports and CAPA plans, performs hands-on troubleshooting to support investigation conclusions, serves as a quality champion on the Analytical Compliance Excellence (ACE) team, and mentors' junior investigators.
Key Responsibilities
Deviation Investigation Leadership
- Lead deviation and out-of-specification (OOS) investigations (Minor, Major, Critical), applying structured root cause analysis methods (5-Why, fishbone/Ishikawa, fault tree, Is/Is-Not) to determine true root cause.
- Author and review deviation reports, investigation protocols, and CAPA plans with clear, defensible rationale that meets data integrity (ALCOA+) standards and holds up to regulatory scrutiny.
- Draft CAPA plans that are risk-appropriate, measurable, and linked to verified root causes, and author change control records assessing impact to validated processes, equipment, and systems.
- Perform hands-on troubleshooting and confirmatory testing to distinguish true deviations from analytical or process anomalies; partner with QA, SMEs, and stakeholders from assignment through closure to keep the deviation portfolio on track for right-first-time, on-time completion, and may lead Deviation Review Board meetings.
Quality System & Compliance Excellence
- Serve as a thought leader on the Analytical Compliance Excellence (ACE) team, championing quality priorities across AGL and supporting audit and inspection readiness through clear deviation and CAPA rationale.
- Drive process improvement based on deviation metric analysis, contributing to AGL's continuous improvement roadmap, and support data integrity and training initiatives.
Trend Analysis & Metrics
- Lead cross-functional analysis of investigation trends and deviation metrics, translating data into actionable insights; track deviation, OOS, CAPA, and change control records to closure, escalating at-risk items to leadership.
Mentorship & Capability Building
- Mentor junior investigators and analytical staff on root cause analysis, technical writing, and quality impact evaluation, serving as a go-to resource for GMP compliance and investigation strategy across AGL.
Cross-Functional Collaboration
- Partners with Manufacturing, Quality Assurance, Analytical/QC, Engineering, and AGL branch leads to scope investigations, verify corrective actions, and confirm CAPA effectiveness - engaging the broader PRD network and external labs for cross-site work as needed.
- Collaborate closely with the Senior Advisor on investigation strategy, CAPA prioritization, and change control decisions requiring elevated judgment; may participate in deviation governance teams and other quality initiatives.
Basic Qualifications
- BS in Chemistry, Biochemistry, Engineering, Pharmaceutical Sciences, Biology, or a related scientific/technical discipline.
- BS with 6+ years or MS with 3+ years of progressive GMP manufacturing, quality, or laboratory experience, including direct experience with deviation and OOS investigations, root cause analysis, and CAPA.
- Demonstrated experience authoring investigation protocols, technical reports, and CAPA plans in a regulated environment.
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Additional Skills & Preferences
- Working knowledge of ICH guidelines, FDA regulations (21 CFR Parts 210/211), and cGMP/data integrity (ALCOA+) principles as applied to investigations, CAPA, and change control in a phase-appropriate clinical development environment.
- Experience with electronic quality management systems (e.g., TrackWise, Veeva QMS) and lab informatics/GMP documentation platforms for deviation, CAPA, and change control records.
- Strong root cause analysis skills using structured methodologies (5-Why, fishbone/Ishikawa, fault tree, Is/Is-Not), with the ability to select the right tool for the complexity of the deviation.
- Demonstrated technical writing skills for protocols, investigation reports, and CAPA plans that hold up to regulatory review, paired with hands-on troubleshooting experience on GMP manufacturing equipment or analytical instrumentation.
- Experience drafting and assessing change controls and risk/impact assessments for validated systems, familiarity with Quality Risk Management (QRM) tools (e.g., FMEA), and understanding of lot association within deviations.
- Strong critical thinking and leadership skills - comfortable driving decisions independently, communicating with accountability and intellectual humility, and presenting findings to cross-functional teams and leadership.
- Experience mentoring junior investigators and supporting regulatory inspections (FDA, EMA, or equivalent) or audits related to deviations, CAPA, and change control.
Other Information
- Location: Initial location at Lilly Technology Center, Indianapolis. Permanent location at the new Lilly Medicine Foundry in Lebanon, Indiana.
- Travel: 0 to 10%
- Shift: First shift, 8-hour days/five days per week, with occasional off-shift, weekend, or holiday coverage - including during shutdowns - to support manufacturing demand.
- Physical: Ability to work in a gowned GMP manufacturing and laboratory environment, stand for extended periods, and occasionally handle hazardous materials and solvents while wearing required PPE.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$65,250 - $169,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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About Eli Lilly
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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.
Industry
Pharmaceutical product wholesalers
Company size
10,000+ Employees
Headquarters location
Indianapolis, IN, US
Year founded
1876