Successful execution will help grow Lilly's direct business with end customers, accelerate the pace of learning, enable data-driven decision-making, and embed a consumer-centric mindset across the ...
Successful execution will help grow Lilly's direct business with end customers, accelerate the pace of learning, enable data-driven decision-making, and embed a consumer-centric mindset across the ...
Associate Director -Regulatory Affairs and Professional Practice Pharmacist, Lilly Direct Pharmacy
Indianapolis, IN · On-site
$55.75 - $67/hr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Stay current on industry trends and technological advancements related to direct-to-patient ...
Associate Director -Regulatory Affairs and Professional Practice Pharmacist, Lilly Direct Pharmacy
Indianapolis, IN · On-site
$55.75 - $67/hr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Stay current on industry trends and technological advancements related to direct-to-patient ...
Associate Director - Multi-State Licensed Pharmacist, Lilly Direct Pharmacy
Indianapolis, IN · On-site
$55.75 - $67/hr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The position will support LillyDirect across all aspects of direct-to-patient pharmacy, including ...
Associate Director - Multi-State Licensed Pharmacist, Lilly Direct Pharmacy
Indianapolis, IN · On-site
$55.75 - $67/hr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The position will support LillyDirect across all aspects of direct-to-patient pharmacy, including ...
Successful execution will help grow Lilly's direct business with end customers, accelerate the pace of learning, enable data-driven decision-making, and embed a consumer-centric mindset across the ...
Successful execution will help grow Lilly's direct business with end customers, accelerate the pace of learning, enable data-driven decision-making, and embed a consumer-centric mindset across the ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Summary The Senior Advisor/Director for Kilo Lab Equipment Development & Process ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Summary The Senior Advisor/Director for Kilo Lab Equipment Development & Process ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Summary The Senior Advisor/Director for Kilo Lab Equipment Development & Process ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Summary The Senior Advisor/Director for Kilo Lab Equipment Development & Process ...
Proven track record of driving results through influence rather than direct authority. * Experience ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
Proven track record of driving results through influence rather than direct authority. * Experience ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
This role has opportunity for direct interaction with regulatory agencies during site inspections ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
This role has opportunity for direct interaction with regulatory agencies during site inspections ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Knowledge of drug development (direct, consulting, investing) * Excellent communication skills to ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Knowledge of drug development (direct, consulting, investing) * Excellent communication skills to ...
This role has opportunity for direct interaction with regulatory agencies during site inspections ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
This role has opportunity for direct interaction with regulatory agencies during site inspections ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
The role leads two direct reports - Consumer Personalization Product Owner (Business) plus a Lilly India (LBI) team that delivers configuration, audience build data product enablement, journey ...
The role leads two direct reports - Consumer Personalization Product Owner (Business) plus a Lilly India (LBI) team that delivers configuration, audience build data product enablement, journey ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Performing and directing rig-fit assessments for incoming processes, using process simulation tools ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Performing and directing rig-fit assessments for incoming processes, using process simulation tools ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Performing and directing rig-fit assessments for incoming processes, using process simulation tools ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Performing and directing rig-fit assessments for incoming processes, using process simulation tools ...
Lead, mentor, and coach direct reports with individualized development plans, fostering a high-performance, inclusive team culture consistent with Team Lilly expectations. * Set clear expectations ...
Lead, mentor, and coach direct reports with individualized development plans, fostering a high-performance, inclusive team culture consistent with Team Lilly expectations. * Set clear expectations ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Associate Director, Biologics Process Engineering provides leadership and direction to the ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Associate Director, Biologics Process Engineering provides leadership and direction to the ...
Associate Director - Biologics Process Engineering, Lilly Medicine Foundry
Indianapolis, IN · On-site
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Associate Director, Biologics Process Engineering provides leadership and direction to the ...
Associate Director - Biologics Process Engineering, Lilly Medicine Foundry
Indianapolis, IN · On-site
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... The Associate Director, Biologics Process Engineering provides leadership and direction to the ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Summary The Senior Advisor/Director for Kilo Lab Equipment Development & Process ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Position Summary The Senior Advisor/Director for Kilo Lab Equipment Development & Process ...
Proven track record of driving results through influence rather than direct authority. * Experience ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
Proven track record of driving results through influence rather than direct authority. * Experience ... Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ...
Associate Director/Director, External Collaborations-1
Indianapolis, IN · On-site
$115K - $169K/yr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Ability to influence without direct authority over others * High degree of learning agility and ...
Associate Director/Director, External Collaborations-1
Indianapolis, IN · On-site
$115K - $169K/yr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a ... Ability to influence without direct authority over others * High degree of learning agility and ...
Director - Neuroscience
$144K - $250K/yr
... direct reports. * Demonstrated expertise in Neuroscience research as evidenced by peer reviewed publication record. Additional Information: * 20-30% travel * On Site position at Lilly Coporate Center ...
Director - Neuroscience
$144K - $250K/yr
... direct reports. * Demonstrated expertise in Neuroscience research as evidenced by peer reviewed publication record. Additional Information: * 20-30% travel * On Site position at Lilly Coporate Center ...
Lilly Direct information
How to get a job in Eli Lilly?
Is it hard to get a job at Lilly?
What is Lilly Direct?
What are some key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?
Does Lily have remote jobs?
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What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?
What is the difference between Lilly Direct vs Lilly Customer Service Representative?
| Aspect | Lilly Direct | Lilly Customer Service Representative |
|---|---|---|
| Primary Role | Direct sales and customer engagement for Lilly products | Handling customer inquiries and support for Lilly products |
| Required Credentials | Sales certifications, knowledge of pharmaceutical products | Customer service training, communication skills |
| Work Environment | Field sales, client meetings, healthcare settings | Call centers, office-based support |
| Employer & Industry Usage | Pharmaceutical sales teams at Lilly | Customer support teams at Lilly |
While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 hours ago
Eli Lilly and Company rating
8.8
Based on 62 frontline employees who took The Breakroom Quiz
11th of 71 rated pharmaceutical
Job description
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Job Title: Associate Director - LVA Strategy and Innovation
Lilly Value & Access (LVA) Organizational Overview:
LVA plays a crucial role in Lilly's mission to help more people get better, faster. We work to eliminate barriers to access and affordability, improving lives through Lilly medicines. We are committed to understanding customer needs and the healthcare ecosystem, proactively identifying and removing obstacles to ensure a seamless consumer experience. Our team embodies a collaborative spirit, strategic thinking, and a readiness to adopt change and technology for better outcomes.
Organization Overview:
The LVA Innovation and Operations team owns the development, implementation, and measurement of transformation roadmaps for new or enhanced capability requirements prioritized as part of the LVA 2.0 long-term strategy. Critical capability areas include innovation, consumer experience, as well as LVA's data and technology foundation. Successful execution will help grow Lilly's direct business with end customers, accelerate the pace of learning, enable data-driven decision-making, and embed a consumer-centric mindset across the LVA organization.
Responsibilities:
The role of the Associate Director - LVA Strategy and Innovation is to accelerate innovation execution across LVA's priority capabilities of consumer experience, business model innovation, and improving its data and technology foundation. This individual must maintain both a heavy internal and external focus - seeking out new solutions to evolving consumer and stakeholder challenges in alignment with brand priorities, while finding ways to improve LVAs internal processes through AI and other technological efficiencies. This position will also play an agile role on the team, flexing to support Strategy and Innovation initiatives across pillars as needed based on business need.
Key Objectives/Deliverables:
Assist in development of strategy and roadmap for LVA consumer experience
Build infrastructure for consumer experience listening to mechanisms to understand a consumers' lived experiences with Lilly medicines and disease states
Partner to develop a data ecosystem to understand and predict consumer experience with Lilly medicines and services
Lead projects to pilot consumer experience improvement opportunities. Help scale successful pilots into core capabilities.
Engage with brands and other stakeholders to understand their priorities and mutual areas of interest to improve consumer experience.
Measure, assess, and refine processes for pilots and other key initiatives.
Partner across Lilly USA to support business model innovation to address challenges for patients and other stakeholders
Demonstrate knowledge of Lilly's and LVA's vision, mission, business strategies/goals. Understand Lilly's products and pipeline, the science behind them and how they can bring value to the customer. Know Lilly's position in each therapeutic area and the supply chain for the continuum of therapies. Understand the broad range of stakeholders and the roles they play. Show knowledge of Lilly's myriad resources and how to access them fully when needed. Understand Lilly's compliance requirements and Lilly-required processes.
Display knowledge of Lilly's competitors, including marketplace and customer-specific strategies and goals, competitive products and pipeline, the science behind them and the value they bring to the customer.
Continuously seek opportunities to improve Lilly's people, systems and processes. Identify, test, measure, codify and share key learnings by following predefined processes, identifying opportunities, and implementing improvements.
Maintain an external focus to understand shifting industry dynamics, consumer behaviors and challenges, and emerging vendors/technologies to proactively source potential partnership opportunities that advance strategic objectives.
Partner with LVA stakeholders to understand internal challenges, identify opportunities to drive efficiencies via AI integration or other mechanisms, and facilitate collaboration with Tech@Lilly to implement key AI initiatives
Champion a learn it all mindset to drive effective and compliant AI adoption across LVA to improve internal processes
The complex, rapidly changing healthcare environment requires the Associate Director - LVA Strategy and Innovation to be a passionate, honorable, agile learner who is both accountable and adaptable as they help innovate across LVA 2.0 capability pillars. The ideal candidate is self-motivated and tenacious, with demonstrated skills in leading without authority, working across multi-functional teams, written and verbal communication, collaboration/teamwork, influence, compliance, solving problems, and building trust.
The Associate Director - Strategy and Transformation must collaborate closely with key business functional partners including LVA, brands, CEH, LillyDirect, Employer, Legal, Lilly Greenhouse, and Tech@Lilly, and finance to ensure alignment and identify opportunities towards a common goal. This position report to the Sr. Director - LVA Consumer Experience on the LVA Innovation - Capabilities and Operations Team.
Basic Qualification:
- Bachelor's degree with 3 years of Marketing, PRA, Finance, Data Analytics or Pharma industryexperiences, or MBA with 1 years experience, or Advanced doctoral degree (e.g., PharmD, M.D., Ph.D.)
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Additional Skills/Preferences:
At least 3 years of marketing/industry experience, preferably consumer marketing
Demonstrated leadership, collaboration, and influence skills
Market access expertise; relevant experience in payer marketing and/or LVA
Experience building and acting on behavioral economic principles, championing meaningful innovation, working with internal and external partners to advance or deploy capabilities, and embracing measurement and analytics
Market research experience
Experience working through ambiguity to drive deliverables
Strong communication skills and ability to simplify complexity
Entrepreneurial mindset
Additional Information:
Travel 0-15%
Location Indianapolis LTC-S
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$132,000 - $193,600Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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About Eli Lilly
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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.
Industry
Pharmaceutical product wholesalers
Company size
10,000+ Employees
Headquarters location
Indianapolis, IN, US
Year founded
1876