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Lilly Direct Jobs in Indiana (NOW HIRING)

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Lilly Direct information

How to get a job in Eli Lilly?

To get a job at Eli Lilly, candidates should review current openings on the company's careers website, prepare a tailored resume highlighting relevant experience and skills, and submit an online application. The process may include assessments and interviews to evaluate qualifications and fit for the role.

Is it hard to get a job at Lilly?

Getting a job at Lilly, such as a pharmaceutical or research position, can be competitive and typically requires relevant education, experience, and skills. The hiring process often involves multiple interview stages and assessments to evaluate candidates' qualifications and fit for the role.

What is Lilly Direct?

Lilly Direct is a direct-to-patient service provided by Eli Lilly and Company, offering a convenient way for patients to access select Lilly medications online. Through Lilly Direct, patients can connect with independent telehealth providers, obtain prescriptions, and have medications shipped directly to their homes. This service aims to improve medication accessibility, particularly for chronic conditions like diabetes, obesity, and migraine. Lilly Direct also provides resources and support for patients to manage their health more effectively.

What are some key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?

Professionals in Lilly Direct’s patient support and digital health teams typically manage patient onboarding, address medication access challenges, and provide guidance on using digital tools for therapy management. A significant part of the role involves collaborating with healthcare providers, pharmacists, and internal Lilly experts to ensure patients receive timely and accurate support. Team members often contribute to process improvements, help troubleshoot technology issues, and participate in cross-functional meetings to align on patient care initiatives. This environment offers opportunities for career growth in both clinical and digital health pathways.

Does Lily have remote jobs?

Lilly Direct offers some remote job opportunities, depending on the role and department. Many positions may require on-site presence or hybrid work arrangements, so it is best to review specific job listings for remote options. Remote work availability can vary based on the company's current policies and the nature of the job.

Is Lilly a good company to work for?

Lilly Direct is a role within Eli Lilly and Company, a well-established pharmaceutical company known for competitive benefits, professional development opportunities, and a focus on employee well-being. Employee reviews often cite a positive work environment, though experiences can vary by department and location.

What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?

To thrive as a Lilly Direct specialist, you need a strong understanding of pharmaceutical products, healthcare systems, and customer service, often supported by a background in pharmacy, nursing, or healthcare administration. Familiarity with CRM software, prescription management platforms, and HIPAA compliance is typically required. Excellent communication, problem-solving, and organizational skills help you effectively support patients and healthcare providers. These competencies are essential for ensuring accurate medication delivery, compliance with regulations, and a positive patient experience.

What is the difference between Lilly Direct vs Lilly Customer Service Representative?

AspectLilly DirectLilly Customer Service Representative
Primary RoleDirect sales and customer engagement for Lilly productsHandling customer inquiries and support for Lilly products
Required CredentialsSales certifications, knowledge of pharmaceutical productsCustomer service training, communication skills
Work EnvironmentField sales, client meetings, healthcare settingsCall centers, office-based support
Employer & Industry UsagePharmaceutical sales teams at LillyCustomer support teams at Lilly

While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Lilly Direct jobs in Indiana? For Lilly Direct jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Lilly Direct jobs? Cities in Indiana with the most Lilly Direct job openings:
Infographic showing various Lilly Direct job openings in Indiana as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution.
Associate Director - LVA Strategy and Innovation

Associate Director - LVA Strategy and Innovation

Lilly

Indianapolis, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago


Eli Lilly and Company rating

8.8

Company rating: 8.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

11th of 71 rated pharmaceutical


Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Job Title: Associate Director - LVA Strategy and Innovation
Lilly Value & Access (LVA) Organizational Overview:
LVA plays a crucial role in Lilly's mission to help more people get better, faster. We work to eliminate barriers to access and affordability, improving lives through Lilly medicines. We are committed to understanding customer needs and the healthcare ecosystem, proactively identifying and removing obstacles to ensure a seamless consumer experience. Our team embodies a collaborative spirit, strategic thinking, and a readiness to adopt change and technology for better outcomes.


Organization Overview:
The LVA Innovation and Operations team owns the development, implementation, and measurement of transformation roadmaps for new or enhanced capability requirements prioritized as part of the LVA 2.0 long-term strategy. Critical capability areas include innovation, consumer experience, as well as LVA's data and technology foundation. Successful execution will help grow Lilly's direct business with end customers, accelerate the pace of learning, enable data-driven decision-making, and embed a consumer-centric mindset across the LVA organization.
Responsibilities:


The role of the Associate Director - LVA Strategy and Innovation is to accelerate innovation execution across LVA's priority capabilities of consumer experience, business model innovation, and improving its data and technology foundation. This individual must maintain both a heavy internal and external focus - seeking out new solutions to evolving consumer and stakeholder challenges in alignment with brand priorities, while finding ways to improve LVAs internal processes through AI and other technological efficiencies. This position will also play an agile role on the team, flexing to support Strategy and Innovation initiatives across pillars as needed based on business need.

Key Objectives/Deliverables:


Assist in development of strategy and roadmap for LVA consumer experience
Build infrastructure for consumer experience listening to mechanisms to understand a consumers' lived experiences with Lilly medicines and disease states
Partner to develop a data ecosystem to understand and predict consumer experience with Lilly medicines and services
Lead projects to pilot consumer experience improvement opportunities. Help scale successful pilots into core capabilities.
Engage with brands and other stakeholders to understand their priorities and mutual areas of interest to improve consumer experience.
Measure, assess, and refine processes for pilots and other key initiatives.
Partner across Lilly USA to support business model innovation to address challenges for patients and other stakeholders
Demonstrate knowledge of Lilly's and LVA's vision, mission, business strategies/goals. Understand Lilly's products and pipeline, the science behind them and how they can bring value to the customer. Know Lilly's position in each therapeutic area and the supply chain for the continuum of therapies. Understand the broad range of stakeholders and the roles they play. Show knowledge of Lilly's myriad resources and how to access them fully when needed. Understand Lilly's compliance requirements and Lilly-required processes.
Display knowledge of Lilly's competitors, including marketplace and customer-specific strategies and goals, competitive products and pipeline, the science behind them and the value they bring to the customer.
Continuously seek opportunities to improve Lilly's people, systems and processes. Identify, test, measure, codify and share key learnings by following predefined processes, identifying opportunities, and implementing improvements.

Maintain an external focus to understand shifting industry dynamics, consumer behaviors and challenges, and emerging vendors/technologies to proactively source potential partnership opportunities that advance strategic objectives.

Partner with LVA stakeholders to understand internal challenges, identify opportunities to drive efficiencies via AI integration or other mechanisms, and facilitate collaboration with Tech@Lilly to implement key AI initiatives

Champion a learn it all mindset to drive effective and compliant AI adoption across LVA to improve internal processes


The complex, rapidly changing healthcare environment requires the Associate Director - LVA Strategy and Innovation to be a passionate, honorable, agile learner who is both accountable and adaptable as they help innovate across LVA 2.0 capability pillars. The ideal candidate is self-motivated and tenacious, with demonstrated skills in leading without authority, working across multi-functional teams, written and verbal communication, collaboration/teamwork, influence, compliance, solving problems, and building trust.
The Associate Director - Strategy and Transformation must collaborate closely with key business functional partners including LVA, brands, CEH, LillyDirect, Employer, Legal, Lilly Greenhouse, and Tech@Lilly, and finance to ensure alignment and identify opportunities towards a common goal. This position report to the Sr. Director - LVA Consumer Experience on the LVA Innovation - Capabilities and Operations Team.


Basic Qualification:

  • Bachelor's degree with 3 years of Marketing, PRA, Finance, Data Analytics or Pharma industryexperiences, or MBA with 1 years experience, or Advanced doctoral degree (e.g., PharmD, M.D., Ph.D.)
  • Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.


Additional Skills/Preferences:

At least 3 years of marketing/industry experience, preferably consumer marketing

Demonstrated leadership, collaboration, and influence skills
Market access expertise; relevant experience in payer marketing and/or LVA
Experience building and acting on behavioral economic principles, championing meaningful innovation, working with internal and external partners to advance or deploy capabilities, and embracing measurement and analytics
Market research experience
Experience working through ambiguity to drive deliverables
Strong communication skills and ability to simplify complexity
Entrepreneurial mindset
Additional Information:


Travel 0-15%
Location Indianapolis LTC-S

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.


Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is

$132,000 - $193,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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About Eli Lilly

Sourced by ZipRecruiter

Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876