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Lilly Direct Jobs in Tennessee (NOW HIRING)

Lilly Direct information

What is Lilly Direct?

Lilly Direct is a direct-to-patient service provided by Eli Lilly and Company, offering a convenient way for patients to access select Lilly medications online. Through Lilly Direct, patients can connect with independent telehealth providers, obtain prescriptions, and have medications shipped directly to their homes. This service aims to improve medication accessibility, particularly for chronic conditions like diabetes, obesity, and migraine. Lilly Direct also provides resources and support for patients to manage their health more effectively.

What are the key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?

Professionals in Lilly Direct’s patient support and digital health teams typically manage patient onboarding, address medication access challenges, and provide guidance on using digital tools for therapy management. A significant part of the role involves collaborating with healthcare providers, pharmacists, and internal Lilly experts to ensure patients receive timely and accurate support. Team members often contribute to process improvements, help troubleshoot technology issues, and participate in cross-functional meetings to align on patient care initiatives. This environment offers opportunities for career growth in both clinical and digital health pathways.

What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?

To thrive as a Lilly Direct specialist, you need a strong understanding of pharmaceutical products, healthcare systems, and customer service, often supported by a background in pharmacy, nursing, or healthcare administration. Familiarity with CRM software, prescription management platforms, and HIPAA compliance is typically required. Excellent communication, problem-solving, and organizational skills help you effectively support patients and healthcare providers. These competencies are essential for ensuring accurate medication delivery, compliance with regulations, and a positive patient experience.

What is the difference between Lilly Direct vs Lilly Customer Service Representative?

AspectLilly DirectLilly Customer Service Representative
Primary RoleDirect sales and customer engagement for Lilly productsHandling customer inquiries and support for Lilly products
Required CredentialsSales certifications, knowledge of pharmaceutical productsCustomer service training, communication skills
Work EnvironmentField sales, client meetings, healthcare settingsCall centers, office-based support
Employer & Industry UsagePharmaceutical sales teams at LillyCustomer support teams at Lilly

While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Lilly Direct jobs in Tennessee?

For Lilly Direct jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Lilly Direct jobs in Tennessee look for?

The top searched job categories for Lilly Direct jobs in Tennessee are:

Sr. Business Director - Nashville, TN - Immunology

Eli Lilly and Company

Nashville, TN • On-site

$157.50 - $231/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago


Eli Lilly and Company rating

8.8

Company rating: 8.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

11th of 86 rated pharmaceutical


Job description

Sr. Business Director - Nashville, TN - Immunology / 200513

The Lilly Dermatology Specialty Business Directors are accountable for leading a team responsible for account-based selling to health care providers (HCPs) who prescribe and influence the treatment for the disease states represented in the Lilly immunology portfolios. This includes HCPs in dedicated dermatology and allergy practices. The Specialty Business Directors will partner with key customers to increase Lilly’s ability to drive adoption of our new and existing therapies. They will also create business relationships with state and local advocacy groups, teaching institutions, key influencers, and managed care organizations. They will lead their local RHM and work collaboratively across key internal stakeholders to drive uptake of promoted products.

Business Ownership
  • Understands the marketplace within the district, evaluating and tailoring district sales strategy, utilizes appropriate business analytic resources to meet the needs of the customers and drive results while aligning to corporate vision and objectives.
  • Coaches to navigating the everchanging healthcare environment to increase understanding of accounts and impact key stakeholders to become a trusted partner.
  • Utilizes appropriate business insight tools, data, and analytics to identify and coach to trends, priorities, opportunities, and potential obstacles.
  • Leads the implementation and adoption of new technologies, including the integration of company approved AI tools and other analytical capabilities to streamline customer interactions and prioritize accounts.
  • Responsible for leading the RHMs within their district, effectively collaborating across all customer facing stakeholders to drive progress and uptake of promoted products.
  • Identifies and advocates for new opportunities to enhance the customer experience.
  • Models a growth mindset to coach and lead others through challenges to create positive employee experiences.
People Leadership/Employee Experience
  • Builds a high-functioning team by partnering across the organization to identify and recruit diverse top talent.
  • Embraces and coaches the team using the company's coaching, selling, competency and account management models to elevate performance and drive results across the district.
  • Builds and maintains a safe, healthy, inclusive environment.
  • Rewards and recognizes appropriately, sufficiently and in a timely manner. Retains top talent. Holds all individuals accountable. Addresses poor performance.
  • Fosters ongoing career development through consistent coaching dialogues, career advancement opportunities, and succession management.
  • Positively contributes to the lead team to accelerate and deliver results.
Execution Results
  • Coaches across all territory managers in the district to meet customers' needs, ensuring appropriate, full utilization of the Virtual Medical Hub.
  • Achieves the district's targeted sales and execution metrics while adhering to company policies and procedures.
  • Holds self-accountable for team results. Holds territory managers accountable for performance across all accounts, from individual HCPs to large health systems.
  • Builds and maintains relationships with both internal and external partners to foster trust and create collaborative success.
  • Ensures effective utilization of internal resources.
Basic Qualifications
  • Bachelor’s degree.
  • Valid US driver’s license and acceptable driving record is required.
  • Professional certification or license required to perform this position if required by a specific state.
  • Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 Stem OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Preferences
  • Launch experience.
  • Proven leadership skills and the ability to drive business success through team performance.
  • Strong learning agility, self-motivation, emotional intelligence, analytical skills, and the ability to inspire and engage teams.
  • Demonstrated payer acumen, including understanding of access dynamics, reimbursement considerations, and their impact on customer and field execution strategies.
  • Proven business operations experience, with the ability to translate strategy into disciplined execution through planning and performance management.
  • Prior account management experience, including ownership of complex customer relationships and development of strategic account plans.
  • Demonstrated strategic thinking, using insights and data to develop strategy and drive aligned, compliant execution.
  • Ability to integrate payer, brand, and operational insights to drive informed decision-making and optimize business performance.
Additional Information
  • Residence within 50 miles of the district boundary.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $157,500 - $231,000.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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About Eli Lilly

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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876