At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Specialty Business Directors will partner with key customers to increase Lilly's ability to ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Specialty Business Directors will partner with key customers to increase Lilly's ability to ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Specialty Business Directors will partner with key customers to increase Lilly's ability to ...
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... The Specialty Business Directors will partner with key customers to increase Lilly's ability to ...
Associate Director - Medical Science Liaison - Oncology (Breast/Gyn) Mid-South TN, GA, NC, SC
Nashville, TN · On-site
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Significant direct experience in servicing customer needs for complex information. * Demonstrated ...
New
Associate Director - Medical Science Liaison - Oncology (Breast/Gyn) Mid-South TN, GA, NC, SC
Nashville, TN · On-site
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Significant direct experience in servicing customer needs for complex information. * Demonstrated ...
New
Lilly Direct information
What is Lilly Direct?
What are the key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?
What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?
What is the difference between Lilly Direct vs Lilly Customer Service Representative?
| Aspect | Lilly Direct | Lilly Customer Service Representative |
|---|---|---|
| Primary Role | Direct sales and customer engagement for Lilly products | Handling customer inquiries and support for Lilly products |
| Required Credentials | Sales certifications, knowledge of pharmaceutical products | Customer service training, communication skills |
| Work Environment | Field sales, client meetings, healthcare settings | Call centers, office-based support |
| Employer & Industry Usage | Pharmaceutical sales teams at Lilly | Customer support teams at Lilly |
While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.
What are popular job titles related to Lilly Direct jobs in Tennessee?
For Lilly Direct jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Lilly Direct jobs in Tennessee look for?
The top searched job categories for Lilly Direct jobs in Tennessee are:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Eli Lilly and Company rating
8.9
Based on 64 frontline employees who took The Breakroom Quiz
9th of 86 rated pharmaceutical
Job description
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work-but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Sr. Business Director - Nashville, TN - Immunology / 200513
The Lilly Dermatology Specialty Business Directors are accountable for leading a team responsible for account-based selling to health care providers (HCPs) who prescribe and influence the treatment for the disease states represented in the Lilly immunology portfolios. This includes HCPs in dedicated dermatology and allergy practices. The Specialty Business Directors will partner with key customers to increase Lilly's ability to drive adoption of our new and existing therapies. They will also create business relationships with state and local advocacy groups, teaching institutions, key influencers, and managed care organizations. They will lead their local RHM and work collaboratively across key internal stakeholders to drive uptake of promoted products.
Business Ownership
- Understands the marketplace within the district, evaluating and tailoring district sales strategy, utilizes appropriate business analytic resources to meet the needs of the customers and drive results in while aligning to corporate vision and objectives.
- Coaches to navigating the everchanging healthcare environment to increase understanding of accounts and impact key stakeholders to become a trusted partner.
- Utilizes appropriate business insight tools, data, and analytics to identify and coach to trends, priorities, opportunities, and potential obstacles
- Leads the implementation and adoption of new technologies, including the integration of company approved AI tools and other analytical capabilities to streamline customer interactions and prioritize accounts
- Responsible for leading the RHMs within their district, effectively collaborate across all customer facing stakeholders to drive progress and uptake of promoted products
- Identifies and advocates for new opportunities to enhance the customer experience
- Models a growth mindset to coach and lead others through challenges to create positive employee experiences.
People Leadership/Employee Experience
- Builds a high-functioning team by partnering across the organization to identify and recruit diverse top talent.
- Embraces and coaches the team using the company's coaching, selling, competency and account management models to elevate performance and drive results across the district.
- Builds and maintains a safe, healthy, inclusive environment.
- Rewards and recognizes appropriately, sufficiently and in a timely manner. Retains top talent. Holds all individuals accountable. Addresses poor performance.
- Fosters ongoing career development through consistent coaching dialogues, career advancement opportunities, and succession management.
- Positively contributes to the lead team to accelerate and deliver results
Execution Results
- Coaches across all territory managers in the district to meet customers' needs, ensuring appropriate, full utilization of the Virtual Medical Hub.
- Achieves the district's targeted sales and execution metrics while adhering to company policies and procedures.
- Holds self-accountable for team results. Holds territory managers accountable for performance across all accounts, from individual HCPs to large health systems.
- Builds and maintains relationships with both internal and external partners to foster trust and create collaborative success.
- Ensures effective utilization of internal resources.
Basic Qualifications
- Bachelor's degree.
- Valid US driver's license and acceptable driving record is required.
- Professional certification or license required to perform this position if required by a specific state.
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 Stem OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Preferences
- Launch experience
- Proven leadership skills and the ability to drive business success through team performance.
- Strong learning agility, self-motivation, emotional intelligence, analytical skills, and the ability to inspire and engage teams.
- Demonstrated payer acumen, including understanding of access dynamics, reimbursement considerations, and their impact on customer and field execution strategies.
- Proven business operations experience, with the ability to translate strategy into disciplined execution through planning and performance management.
- Prior account management experience, including ownership of complex customer relationships and development of strategic account plans.
- Demonstrated strategic thinking, using insights and data to develop strategy and drive aligned, compliant execution.
- Ability to integrate payer, brand, and operational insights to drive informed decision-making and optimize business performance.
Additional Information
- Residence within 50 miles of the district boundary.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$157,500 - $231,000Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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About Eli Lilly
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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.
Industry
Pharmaceutical product wholesalers
Company size
10,000+ Employees
Headquarters location
Indianapolis, IN, US
Year founded
1876