Medical Science Liaison At Lilly, the work is demanding because patients are waiting. We unite ... Self-directed and able to work alone in the field effectively managing multiple priorities and ...
New
Medical Science Liaison At Lilly, the work is demanding because patients are waiting. We unite ... Self-directed and able to work alone in the field effectively managing multiple priorities and ...
New
Medical Science Liaison At Lilly, the work is demanding because patients are waiting. We unite ... Self-directed and able to work alone in the field effectively managing multiple priorities and ...
New
Medical
Dental
Vision
Life
Retirement
PTO
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Self-directed and able to work alone in the field effectively managing multiple priorities and ...
New
Medical
Dental
Vision
Life
Retirement
PTO
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to ... Self-directed and able to work alone in the field effectively managing multiple priorities and ...
New
Atlanta, GA · Remote
$240K - $300K/yr
Major manufacturers such as Johnson & Johnson, Merck, Toyota, Procter & Gamble, Eli Lilly, Hershey ... Direct MES experience strongly preferred. * Existing relationships within enterprise manufacturing ...
Quick apply
Atlanta, GA · Remote
$240K - $300K/yr
Major manufacturers such as Johnson & Johnson, Merck, Toyota, Procter & Gamble, Eli Lilly, Hershey ... Direct MES experience strongly preferred. * Existing relationships within enterprise manufacturing ...
| Aspect | Lilly Direct | Lilly Customer Service Representative |
|---|---|---|
| Primary Role | Direct sales and customer engagement for Lilly products | Handling customer inquiries and support for Lilly products |
| Required Credentials | Sales certifications, knowledge of pharmaceutical products | Customer service training, communication skills |
| Work Environment | Field sales, client meetings, healthcare settings | Call centers, office-based support |
| Employer & Industry Usage | Pharmaceutical sales teams at Lilly | Customer support teams at Lilly |
While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.
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8.8
Based on 63 frontline employees who took The Breakroom Quiz
11th of 86 rated pharmaceutical
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless workbut it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Purpose:
Scientific and Clinical Experts (SEs/CEs) are individuals who are noted for their expertise in a therapeutic area and as a result have special needs for in-depth and cutting-edge scientific information, because they treat patients, design and implement novel research, and educate colleagues and students. The Medical Science Liaison (MSL) program is specifically designed to meet these needs through a field-based group of medical professionals with deep content knowledge about specific disease states, Lilly and competitive compounds and landscape in their respective therapeutic areas. MSLs recognize and communicate feedback and insights of strategic importance from their interactions with SEs and CEs, to better inform Lilly's strategic direction for research, development, and commercialization. By facilitating scientific exchange between industry and the scientific and clinical communities, MSLs shape the future of healthcare by providing the required information that addresses important clinical and scientific questions. This MSL position will be responsible for interactions with SEs and CEs primarily based in Atlanta, covering Georgia and southern half of South Carolina.
Primary Responsibilities:
An MSL's objective is to provide leading researchers and practitioners with the scientific and clinical knowledge that most meaningfully and precisely addresses their needs (e.g., addressing clinical care gaps for their patients, clarifying nuanced clinical or research questions). This role requires efficient and precise synthesis of the latest research on products, disease states and standard of care for specific indications and therapeutic areas (TAs). Such a skillset and the underlying depth of expertise is typically acquired through substantial research experience or clinical training and requires continuous learning to maintain the highest level of technical expertise within a given TA. This continuous learning will enable the MSL's engagement in scientific exchange to respond to the diverse medical information needs based on customer requests. As a result, the MSL will establish themself as a reliable, trusted resource of unbiased, accurate, up-to-date, medical and scientific information.
Through the application of emotional intelligence, strategic thinking, and a deep understanding of HCP needs, MSLs will act as one of the primary interfaces between Lilly Medical and SEs/CEs to deliver a positive experience and utilize MSL capabilities to support HCPs in sharing evidence and addressing clinical care gaps for improved patient outcomes. Additionally, MSLs connect SEs/CEs with other Lilly resources or internal business partners as appropriate and facilitate collaborative research opportunities. MSLs partner with clinical development in support of studies and investigators to accelerate the pipeline and evidence generation by delivering disease state and other scientific information aligned with site identification, selection, and recruitment.
MSLs effectively analyze customer data, plan, and prioritize to engage assigned SEs/CEs most effectively through a combination of face-to-face and virtual engagement with an enterprise mindset. They will implement a strategic territory plan prioritizing core MSL activities, leverage analytical and supporting tools to execute it, and assume personal accountability for meeting performance expectations. There is also an expectation for compliant partnerships across all Lilly field roles sharing customers to create an appropriately coordinated experience. MSLs will effectively utilize territory analytics for customer identification and routing prioritization.
MSLs effectively synthesize and communicate actionable customer/clinical insights to internal Lilly Medical and cross functional teams. MSLs use good judgement in decision-making and escalate issues as appropriate. They cultivate internal networks and collaborate effectively across functions including working closely with other field-based colleagues. They embrace change, exercise strategic agility with evolving business needs and utilize innovative resources.
Minimum Qualification Requirements:
Scientific/Clinical Acumen:
Preferences:
Interpersonal, Presentation, Planning, and Digital Skills:
Location Requirements:
Other Information/Additional Preferences:
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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.
Pharmaceutical product wholesalers
10,000+ Employees
Indianapolis, IN, US
1876