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Lilly Direct Jobs in Georgia (NOW HIRING)

Lilly Direct information

What is Lilly Direct?

Lilly Direct is a direct-to-patient service provided by Eli Lilly and Company, offering a convenient way for patients to access select Lilly medications online. Through Lilly Direct, patients can connect with independent telehealth providers, obtain prescriptions, and have medications shipped directly to their homes. This service aims to improve medication accessibility, particularly for chronic conditions like diabetes, obesity, and migraine. Lilly Direct also provides resources and support for patients to manage their health more effectively.

What are the key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?

Professionals in Lilly Direct’s patient support and digital health teams typically manage patient onboarding, address medication access challenges, and provide guidance on using digital tools for therapy management. A significant part of the role involves collaborating with healthcare providers, pharmacists, and internal Lilly experts to ensure patients receive timely and accurate support. Team members often contribute to process improvements, help troubleshoot technology issues, and participate in cross-functional meetings to align on patient care initiatives. This environment offers opportunities for career growth in both clinical and digital health pathways.

What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?

To thrive as a Lilly Direct specialist, you need a strong understanding of pharmaceutical products, healthcare systems, and customer service, often supported by a background in pharmacy, nursing, or healthcare administration. Familiarity with CRM software, prescription management platforms, and HIPAA compliance is typically required. Excellent communication, problem-solving, and organizational skills help you effectively support patients and healthcare providers. These competencies are essential for ensuring accurate medication delivery, compliance with regulations, and a positive patient experience.

What is the difference between Lilly Direct vs Lilly Customer Service Representative?

AspectLilly DirectLilly Customer Service Representative
Primary RoleDirect sales and customer engagement for Lilly productsHandling customer inquiries and support for Lilly products
Required CredentialsSales certifications, knowledge of pharmaceutical productsCustomer service training, communication skills
Work EnvironmentField sales, client meetings, healthcare settingsCall centers, office-based support
Employer & Industry UsagePharmaceutical sales teams at LillyCustomer support teams at Lilly

While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Lilly Direct jobs in Georgia?

For Lilly Direct jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Lilly Direct jobs in Georgia look for?

The top searched job categories for Lilly Direct jobs in Georgia are:

What cities in Georgia are hiring for Lilly Direct jobs?

Cities in Georgia with the most Lilly Direct job openings:

Infographic showing various Lilly Direct job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 14% Part Time, 11% Contract, and 3% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Associate Director -Medical Science Liaison, Dermatology, Atlanta

Eli Lilly

Atlanta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.


Eli Lilly and Company rating

8.8

Company rating: 8.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

11th of 86 rated pharmaceutical


Job description

Medical Science Liaison

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless workbut it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Purpose:

Scientific and Clinical Experts (SEs/CEs) are individuals who are noted for their expertise in a therapeutic area and as a result have special needs for in-depth and cutting-edge scientific information, because they treat patients, design and implement novel research, and educate colleagues and students. The Medical Science Liaison (MSL) program is specifically designed to meet these needs through a field-based group of medical professionals with deep content knowledge about specific disease states, Lilly and competitive compounds and landscape in their respective therapeutic areas. MSLs recognize and communicate feedback and insights of strategic importance from their interactions with SEs and CEs, to better inform Lilly's strategic direction for research, development, and commercialization. By facilitating scientific exchange between industry and the scientific and clinical communities, MSLs shape the future of healthcare by providing the required information that addresses important clinical and scientific questions. This MSL position will be responsible for interactions with SEs and CEs primarily based in Atlanta, covering Georgia and southern half of South Carolina.

Primary Responsibilities:

An MSL's objective is to provide leading researchers and practitioners with the scientific and clinical knowledge that most meaningfully and precisely addresses their needs (e.g., addressing clinical care gaps for their patients, clarifying nuanced clinical or research questions). This role requires efficient and precise synthesis of the latest research on products, disease states and standard of care for specific indications and therapeutic areas (TAs). Such a skillset and the underlying depth of expertise is typically acquired through substantial research experience or clinical training and requires continuous learning to maintain the highest level of technical expertise within a given TA. This continuous learning will enable the MSL's engagement in scientific exchange to respond to the diverse medical information needs based on customer requests. As a result, the MSL will establish themself as a reliable, trusted resource of unbiased, accurate, up-to-date, medical and scientific information.

Through the application of emotional intelligence, strategic thinking, and a deep understanding of HCP needs, MSLs will act as one of the primary interfaces between Lilly Medical and SEs/CEs to deliver a positive experience and utilize MSL capabilities to support HCPs in sharing evidence and addressing clinical care gaps for improved patient outcomes. Additionally, MSLs connect SEs/CEs with other Lilly resources or internal business partners as appropriate and facilitate collaborative research opportunities. MSLs partner with clinical development in support of studies and investigators to accelerate the pipeline and evidence generation by delivering disease state and other scientific information aligned with site identification, selection, and recruitment.

MSLs effectively analyze customer data, plan, and prioritize to engage assigned SEs/CEs most effectively through a combination of face-to-face and virtual engagement with an enterprise mindset. They will implement a strategic territory plan prioritizing core MSL activities, leverage analytical and supporting tools to execute it, and assume personal accountability for meeting performance expectations. There is also an expectation for compliant partnerships across all Lilly field roles sharing customers to create an appropriately coordinated experience. MSLs will effectively utilize territory analytics for customer identification and routing prioritization.

MSLs effectively synthesize and communicate actionable customer/clinical insights to internal Lilly Medical and cross functional teams. MSLs use good judgement in decision-making and escalate issues as appropriate. They cultivate internal networks and collaborate effectively across functions including working closely with other field-based colleagues. They embrace change, exercise strategic agility with evolving business needs and utilize innovative resources.

Minimum Qualification Requirements:

Scientific/Clinical Acumen:

  • Advanced degree in health sciences (e.g., PharmD, MD, PhD in a medically related field) with 2-3 years of clinically relevant experience
  • OR
  • Masters or bachelor's level degree in health sciences (e.g., BSN, RPh, PA, NP) considered if 5+ years clinical, research, or industry experience (medical or scientific role) in relevant therapeutic area.
  • Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role.
  • Valid U.S. driver's license and acceptable driving record is required.

Preferences:

Interpersonal, Presentation, Planning, and Digital Skills:

  • Advanced presentation and computer skills with expertise in literature identification, with a preference for experience in servicing customer needs for complex information.
  • Excellent verbal and written communication skills.
  • Self-directed and able to work alone in the field effectively managing multiple priorities and projects.
  • Strong teamwork and interpersonal skills, including high emotional intelligence and the ability to engage in professional relationship building and networking.
  • Resiliency in managing complex challenges.
  • Intellectual curiosity about the field of science/medicine of specialization.
  • Ability and excitement to leverage field-based tools, adapting as technology advances to increasingly support engagement planning, communication, and many aspects of the job.
  • Learning agility to comprehend and effectively communicate large amounts of complex scientific content in a clear and concise fashion.
  • Demonstrated experience in effective strategic and critical thinking to analyze, assess, and evaluate information and interpret impact or relevance to future states.

Location Requirements:

  • Applicants should live within the geography of Atlanta and near a transport hub (airport/train station).
  • Field-based position requires ability to travel up to 80% and including weekend commitments.

Other Information/Additional Preferences:

  • Experience in Dermatology is strongly preferred.
  • Experience in field-based working environment highly valued.
  • Familiarity with health systems, academic communities, medical research, and medical education process highly preferred.
  • Knowledge and experience of digital platform enablers to engage HCPs virtually (e.g., zoom) and excitement to leverage field-based tools highly valued.

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About Eli Lilly

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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876